FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.47

4.5 Rating 637 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, easy to understand”

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Posted 5 years ago

“Ideal for sharing cricket club finances with the other members on the committee.”

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Posted 5 years ago

“Easy and good support to get online vat and automatic bank updates. Could have better sorting and filtering of transactions to enable multiple updates to items. Pricing after initial offer at £290 per year for a single person company seems a bit high.”

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Posted 5 years ago

“It works very well for me, as I needed a system that caters for multi currency.”

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Posted 5 years ago

“Wouldn't use anything else : )”

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Posted 5 years ago

“Easy to use and a good knowledge base to dig into.”

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Posted 5 years ago

“Ease of use, functionality and access between myself and my accountant saves so much time, simple and rich product.”

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Posted 5 years ago

“Great product - Makes accounting a breeze, almost makes it fun.”

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Posted 5 years ago

“I love this tool and its a game changer for my business. I was keeping records on excel which was laborious and painful. Now everything is easy. I just dip in every few days to catagorise my spending as it auto-links to my Starling bank account. Its amazing. AND I UNDERSTAND MY CASH FLOW finally!”

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Posted 5 years ago

“Brilliant!”

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Posted 5 years ago

“Not been using it for long, just coming over from a competitor on the recommendation of my accountant. Very competitively priced, very simple interface. Early days yet but looks a very good product.”

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Posted 5 years ago

“Great service and good communication from Chantelle”

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Posted 5 years ago

“easy to use an so far has done everything required”

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Posted 5 years ago

“Brilliant App. Love that it does everything. Am newly self employed so just finding my way.”

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Posted 5 years ago

“I am a new user to FreeAgent and I am not very good at I.T. FreeAgent has provided good resources with videos for us visual learners, and I have been supported by a helpful adviser on the other end of the telephone line when I was not quite sure about what I was doing. Very pleased so far.”

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Posted 5 years ago

“Nice simple software to use but definitely need to add a feature for proforma invoices, I need proforma invoices for my business!”

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Posted 5 years ago

“Elegant solution to nearly all my accounting needs. Just need more open banking support, as I won't use Yoddlee.”

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Posted 5 years ago

“clear, easy to use, even for a farmer. I think the programme is great”

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Posted 5 years ago

“great and easy to use for a small business recommend ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 years ago

“i have given this another shot for a few weeks now, and while i can see how to get to where I need to be, it takes a large number of keys presses and clicking here and there just do simple things. I can get a cash in hand figure in seconds using a spreadsheet, using freeagent takes ten minutes. first I needed to set up an account called 'cash in hand' for entering my till sales. Again this just smacks of accountant thinking rather user thinking - everything has to have a category and /or an account! ok , so to enter sales, click on ' banking' at top, click on account 'cash in hand', zoom across screen to 'more' and click on that (where the add transaction is hiding just above delete account bizarrely), click on add transaction,select a type (sales is way down this list), make sure date is set to what you want because it always defaults to today,enter till sales in amount box, enter a description 'till', finally click one of the create buttons. I make that six clicks and a lot of fiddling around the screen to get to the bits you need. Spreadsheet method: click cell , enter sales, done. Can you see which is easier? A similar pattern of events occurs when trying to enter invoices from suppliers. Oh and don't forget some till sales are by debit cards which seem to need yet another transaction... There does not seem to be be a way of entering invoice number with 'add transaction', only on the long winded method of creating an invoice. Neither method allows for a local reference number and invoice number to be added that i can see. As it stands, this program is a hundred steps behind what our simple spreadsheet can do for us, and the time it takes to enter less information over multiple screens is frankly archaic. Is it based on some account program from about 20 years ago?! I still feel that this program has been written by accountants and not business people. What we really need is a system whereby we can enter ALL the days activities on ONE screen. The system should be intelligent enough to select the categories accountants want by itself not force us businesses to do the work manually. Even export data is limited to a Microsoft format, what about csv so we can at least load it up properly in libreoffice. I do believe there is a program out there somewhere built for small businesses like ourselves. Freeagent unfortunately is not it at the moment. It is pretty much the same as the big guns like Sage, and although 'free' through RBS, I do also have concerns that if your contract with RBS was to end, then we would have to pay just to see and use already entered data. Having used Sage and others on test in the past, they basically turn into ransomware if you refuse to pay. Sorry if this seems all negative, but I hope you find some of it constructive criticism.”

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Posted 5 years ago

Hi Garry, We're really sorry to hear about your frustrations, but thank you for taking the time to share your feedback, we appreciate it. I believe Keith from our support team has been in touch with some suggestions and recommendations that should help improve the experience for you. We also hope you can also appreciate that FreeAgent does have to deal with things in a specific way due to the complex nature of accounting. Back in 2007 when FreeAgent first began, our founders were working as freelancers and contractors and developed FreeAgent to make the experience of business accounting easier. As a result, FreeAgent is well positioned to help individuals working in those areas of business. But we are constantly evolving the product to meet the needs of users in other areas, so all of your valuable feedback has been passed along to our product team to review! If you have any additional questions or there's anything else we can do to help improve your experience, please let us know! All the best, The FreeAgent Team

Posted 5 years ago

FreeAgent is rated 4.5 based on 637 reviews