FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.47

4.5 Rating 637 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my FreeAgent It’s very intuitive to use and has lots of great guides”

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Posted 4 years ago

“Love my FreeAgent It’s very intuitive to use and has lots of great guides”

Helpful Report

Posted 4 years ago

“Given the (low) price of the product, it does a lot. I've been using it for a month and compared to my old accounting system (Excel), I only wish I'd made the switch years ago. The bonus that I was not expecting was the great support. You can actually talk to someone and they were able to answer all my questions.”

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Posted 4 years ago

“Excellent support and was clear in explaining.”

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Posted 4 years ago

“As an accountant, preparing journals is fiddly. I would expect to be able to copy previous month’s journals and edit accordingly but this does not seem to be possible. Whilst acknowledging that Freeagent is generally quite intuitive and okay for micro businesses, I don’t think it readily offers everything that accountants need. From a personal perspective, Xero offers so many more reporting options and more flexibility and hence Xero is my current preferred choice and accountancy software partner. As an aside, I found Freeagent’s sales team’s efforts to encourage the onboarding of additional clients to be very pushy, verging on irritating with telephone calls at all times of day! Suffice to say that I will not be working with Freeagent for the foreseeable future as they have nothing that makes them stand out for me.”

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Posted 4 years ago

Hi Steve, thanks for taking the time to leave us a review, I've passed your requests onto the product team. We're also sorry that you found our sales team to be too pushy but they were trying to help you. The FreeAgent Team

Posted 4 years ago

“excellent, easy to use and with excellent technical and accounting support”

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Posted 4 years ago

“Just perfect for a small or start up business”

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Posted 4 years ago

“Just perfect for a small or start up business”

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Posted 4 years ago

“I moved to FreeAgent after trying Quickbooks and it's so much better. Simple and easy to use with great help guides when you're not sure about something. I honestly don't know how/why people use Quickbooks because I found it confusing, hard to use and it didn't seem like you could even pay yourself a dividend from it. Although more expensive, FreeAgent is well worth the price for the peace of mind that they know what they're doing.”

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Posted 4 years ago

“Very pleased to have a easy to use system that can do so much.Excellent.”

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Posted 4 years ago

“Its simple, clear, and the help guides are excellent”

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Posted 4 years ago

“Have not used your service yet.”

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Posted 4 years ago

“Great service and easy to understand for beginners!”

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Posted 4 years ago

“So far as good”

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Posted 4 years ago

“Wasn’t sure about FreeAgent despite a friend using it. Thought it looked complicated to do, but how wrong can you be? Very simple and easy to use and a joy to get any information you need from it, including VAT return and self assessment, cash flow etc. Would highly recommend to anybody thinking about using it.”

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Posted 4 years ago

“Brilliant!”

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Posted 4 years ago

“Easy to use and understand. Excellent.”

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Posted 4 years ago

“Time flies, things get done in a jiffy, all my customers are happy with the automated messages, my team can follow our accounts super easily... only bonuses in working with FreeAgent!”

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Posted 4 years ago

“I like the system but there are areas Im not happy with. The timesheets don't add up. I have the same invoice number on each client. No follow up from queries.”

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Posted 4 years ago

“Program easy to use, very helpful staf, great services.j”

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Posted 4 years ago

FreeAgent is rated 4.5 based on 637 reviews