FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.46

4.5 Rating 638 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great for service oriented sole trader/small business. Its great for… Tracking projects & project profitability. Invoicing is really neat and well implemented. Banking has live bank feeds keeping things always up to date. No reconciliation as such, just “explain” transactions I.e. assign to expense category and job etc as they appear . VAT, Corporation tax and self assessment fully implemented and linked to government gateway account. Very easy tracking of out of pocket expenses & mileage. Uploading expense receipts on the move via smart phone app and camera. No more paper receipts! Attach PDFs to expenses. Upload business documents. Store insurance certificates, Public Liability, VAT certificate etc. Multi currency. RTI payroll upload to HMRC. Useful dashboard showing unpaid invoices, cashflow and a quick P&L balance sheet position. Support from FreeAgent is quick and mostly very helpful. Terrible for… Producing reports beyond clunky P&L, Balance sheet & Trial Balance. No expense reports, sales report, customer sales, user customisable report or data query. No business analysis tools. User data input can be confusing as FreeAgent pre-fills most form fields with last entered Data (presumably they think this is helpful for users entering repetitive data). Can lead to clumsy and inaccurate data entry if your jobs, invoices and expenses aren’t all repetitions. (Wish they’d just leave it all blank).”

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Posted 7 years ago

“Good software allowing us to keep records and reduce our admin time. Also the customer service is incredibly fast.”

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Posted 7 years ago

“They sorted out all my problems with ease and so happy to help”

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Posted 7 years ago

“best product in the market”

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Posted 7 years ago

“very unorganized, very unprofessional, untrained staff. Schedule a call but never call or pickup. Double charging of fees and never apologize. Always try to get away with their enormous mistakes. Searching my options to leave them now.”

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Posted 7 years ago

Hi Islam, I'm very sorry to hear you haven't had a good experience. Our support team are right here in our Edinburgh office. Would you like me to ask them to email you so you can discuss any questions with them? Thanks.

Posted 7 years ago

“I've used Freeagent for over a year and the majority of things I want to do are intuitive. When I have needed to contact the Support team, they've been quick to respond and have been really helpful with useful info. The mobile app lets me do most things I want to do while on the move - great app.”

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Posted 7 years ago

“It's so easy to use! I spend less than five minutes a day on my accounts. Just one button to click add a new time slip. Then at the end of the month, the time slips pulls through to an invoice. I know exactly where my accounts are at, which makes life easy for my accountant.”

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Posted 7 years ago

“It is so easy to use and makes record keeping and VAT returns a doddle.”

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Posted 7 years ago

“The support office always responds promptly to any queries with a full explanation.”

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Posted 7 years ago

“I have found Freeagent first class and is very easy to use. Other programs I have tried are not not quite as good as Freeagent.”

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Posted 7 years ago

“First off FreeAgent is a brilliant tool. What makes it really stand out, though, is the support. Personable, knowledgeable, human support to help with complicated accounting questions at such quick response times is what makes FreeAgent so much more than just a web app. I can't speak highly enough of the experience I've had using FreeAgent. I would recommend it to anyone looking to manage their own business finances.”

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Posted 7 years ago

“I have used many other accounting packages and Freeagent is by far the easiest to use. The customer services is also very reliable, i would definitely recommend this to every business i know!”

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Posted 7 years ago

“I love FreeAgent. Subscribing was one of the best decisions we made at the start of the business - and it has improved immensely over the last six years. Good graphical design for visual thinkers, intuitive layouts, simple definitions that real people can understand. We love knowing how the business finances look in real time. (Took us a while to educate accountants on this new way of working!) I have recommended this to many, many smart folk who are setting up businesses.”

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Posted 7 years ago

“A real game changer for me as a contractor, I use this with my accountant and I must save weeks in admin time through the year.”

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Posted 7 years ago

“Males my life so easy, my accounting is the least of my worries with Free agent. It's easy and save a whole lot of time and money”

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Posted 7 years ago

“Resolved issues swiftly and accurately”

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Posted 7 years ago

“Handy software very easy to use, much easier to keep tabs of compared to my old excel sheet.”

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Posted 7 years ago

“The product itself is amazing, but the App is also great and the customer service is fantastic! The website is full of resources and help too. It's transformed my day to day business.”

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Posted 7 years ago

Thanks for your great review, Simon! Delighted to have helped your business.

Posted 7 years ago

“no billing capabillity in app, to be able to input bills and take a photo record from phone would be great. you can do it for expenses why not bills?”

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Posted 7 years ago

Hi, thanks for your feedback. You'll be pleased to hear that we'll actually be launching bills on mobile in the next couple of weeks!

Posted 7 years ago

“Brilliant support team - I feel a lot more confident in my business finances with this than when I relied solely on my accountant.”

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Posted 7 years ago

This is great to hear, thanks Ryan!

Posted 7 years ago

FreeAgent is rated 4.5 based on 638 reviews