FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.47

4.5 Rating 637 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have a very useful secession and advice am planning another one in December”

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Posted 2 years ago

“Accounting package is good. However there needs to be More adaptability in the invoice designs. If possible the ability to modify the HTML so addition elements can added to make the invoice layout more suitable for my business needs. One size on this occasion definitely does not fit all as changing the CSS alone does not give enough flexibility.”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“telephone support is fantastic!”

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Posted 2 years ago

“Quite a novice to all this business software, however, I must say, tutorials are straightforward making it intuitive and amazingly simple to use!”

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Posted 2 years ago

“I have a finance background and have tried several accounting software packages. This one has proved to be the best.”

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Posted 2 years ago

“No one of the most known but one with the most functionalities. Fantastic price and easy enough to sue if you have no idea about accounting”

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Posted 2 years ago

“I've only recently started using FreeAgent after changing to an online bank account. It is excellent and has already simplified my record keeping. I look forward to checking out their webcasts and tutorials to get a better understanding of the app. Highly recommended.”

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Posted 2 years ago

“Very impressed with the package easy to use and the support when setting up is excellent”

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Posted 2 years ago

“I cannot believe how user friendly Freeagent is, I am delighted with the software. I have been using quickbooks for a couple of years prior freeagent. I am a Director of a small Ltd that has been operation for 11 years, I am only sorry I have not been told about Freeagent earlier. It worth mentioning that I contacted customer support and spoke to lady called Maya, she could not have explained things better. I have been using quickbooks until a few months ago, I did not find as user friendly for my small Ltd, it was too complicated to use and navigate. My accountant recommended that I try Freeagent, I am delighted that I found the time to do so. I am now completing my accounts, extremely happy with everything. I strongly recommend it to all small business owners.”

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Posted 2 years ago

Hi George, thanks for taking the time to leave us such a wonderful review! We really appreciate it and we're delighted to hear that you're enjoying using FreeAgent. Team FreeAgent

Posted 2 years ago

“I like the concept of FreeAgent but I am finding it very difficult to navigate without any support. Biggest issue is cannot see how to account for drawings in the package - as a sole trader this is important to me.”

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Posted 2 years ago

Hi Angus and Julie, thanks for taking the time to leave us a review. I’ve checked with our support team and they're following up with you directly to help with your query. If you have additional questions in the future, we'd recommend taking a look at our comprehensive Knowledge Base of helpful articles: https://support.freeagent.com/hc/en-gb, or get back in touch with our support team - they're always happy to help. 😊 All the best, Team FreeAgent

Posted 2 years ago

“Ok. The feed from Revolut is unbelievingly slow making it pretty much useless leaving me to do it by hand”

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Posted 2 years ago

Hi there, thanks for taking the time to leave us a review. I’ve checked with the team and the Revolut feed should import every 4-6 hours. If you’re experiencing any issues or have any questions then please don’t hesitate to get in touch with our Support team. Thanks, The FreeAgent Team

Posted 2 years ago

“I really think this software is great- reliable and easy to use.”

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Posted 2 years ago

“Good product, great value. Wish you would add purchase order support to suppliers”

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Posted 2 years ago

“I'm only just starting to figure out what I should do and where. I'm not computer literate so it's pretty hard work for me. I'm trying to work things out for myself as I'm more likely to remember it. I really wish there was a printed manual with all the information so that I can read and re-read what I need to know. I'm in my 60's and that's how I've done things all my life. Very hard work changing. I can't comment much on the quality of Freeagent but I'm pleased with its style and what layouts I have seen so far. It bears no resemblance to the cash accounting books that I've been keeping for 35 years.”

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Posted 2 years ago

Hi there! We appreciate the challenges you're facing, but hopefully, some of the following guidance can help. If you haven't already, we highly recommend checking out the Getting Started section on our website, which will guide you through some of FreeAgent's features: https://www.freeagent.com/support/getting-started/. We also have our online Knowledge Base, which is an encyclopedia of articles on how to use FreeAgent: https://support.freeagent.com/hc/en-gb/. We hope these resources help, but if you have any question, our lovely support team are also more than happy to chat. You can book a call with them by following this link: https://www.freeagent.com/support/book-a-call/. 😊 All the best, Team FreeAgent

Posted 2 years ago

“Great online (web & app) accounting software which helps me manage my small business efficiently.”

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Posted 2 years ago

“excellent and very user friendly”

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Posted 2 years ago

“Easy to understand”

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Posted 2 years ago

“If you work with Revolut bank the feed never seems to update & support haven't been able to resolve it for us. Otherwise it's great.”

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Posted 3 years ago

Hi there! We've checked with our banking team and aren't aware of any issues with the Revolut bank feed. Could you please get back in touch with our support team via support@freeagent.com so they can further investigate? Thanks! Team FreeAgent

Posted 3 years ago

“Good for most purposes, but I was disappointed that they don't support stuff like the capital gains field in the self assessment.”

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Posted 3 years ago

FreeAgent is rated 4.5 based on 637 reviews