FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.46

4.5 Rating 638 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a freelancer, admin and accounting are a real drain on my time, but switching to FreeAgent has made my life so much easier. I was using spreadsheets and separate apps for time tracking and invoicing, but now I have everything in one place. I love the automatic bank imports, and the live metrics on the dashboard.”

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Posted 7 years ago

“Easy way to send invoices and keep track of expenses”

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Posted 7 years ago

“ONCE YOU HAVE YOUR WAY AROUND ITS EASY TO NAVIGATE GOOD CLEAR MENUS NICE PRESENTATION. I HAVE ONLY STARTED USING FREEAGENT THIS WEEK AS I HAVE AN ACCOUNTANT BUT I THOUGHT I WOULD TRY RUN IT ALONGSIDE. I AM GENERALLY VERY HAPPY WITH THE SOFTWARE NO GLICHES AT ALL. I WOULD LIKE TO SEE AN EXTRA COLUMN ON THE BANKING ACCOUNT PAGE THAT IS A RUNNING BALANCE. ALSO WOULD LIKE TO SEE A PRINT PAGE BUTTON I AM AWARE OF THE REPORTS PAGE BUT SOMETIMES I LIKE TO PRINT OFF VARIOUS SECTIONS. OTHERWISE 9.50OUT OF 10 WHICH IS EXCELENT AS I AM NOW GOING TO SWITCH FROM MS MONEY TO FREEAGENT FOR MY PERSONAL BANK ACCOUNTS. SO I HAVE ALL MY FINANCES IN ONE PLACE BUT SEPERATED FROM MY BUSNESS ACCOUNT THANK YOU MIK TAYLOR”

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Posted 7 years ago

“Free agent has generally made everything more streamlined and easier to keep track of, I think for the invoicing option it is worth the monthly subscription alone”

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Posted 7 years ago

“FreeAgent is a good system for tracking my company finances. Its easy to use, configurable, and has a great support team who are quick to respond.”

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Posted 7 years ago

“Easier than Excel. It would be nice if they took user comments on board. i am considering migrating to Xero which is integrated with WooCommerce.”

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Posted 7 years ago

“The tool doesn´t have any search or order columns in any of its views ( bank statments, expenses, invoices ). That is a very basic capability. Also, The system doesn´t have any id for expenses. This means that when you update an expense this expense doesn´t have allocated an id, therefore when you download your data, it doesn´t have any order, and all your pictures of them have the same name. Finally, Freeagent doesn´t allow to dowload your own data. Only a CSV summary of each main page. If you work with different currencies, only shows a gross numbers, it doesn´t have the same order that in the web view, not all columns are included. You need to enter all by yourself in order to have a back for your accountant or you need to pay extra money to other services in order to back up your own data. I don´t recommend this tool, if you eventually want to use your data for HMRC, don´t rely on it. I am thinking moving to Xero, after a year with FreeAgent. I am tired of the lack of basic tools. I think it would be ok if it is free but if you have to pay 29 GBP monthly use Excel.”

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Posted 7 years ago

Hi there, Thanks for your feedback and sorry you’ve been frustrated with FreeAgent. I just wanted to touch on a couple of your points raised as we do support some of the features you mention. You can search for invoices, expenses or bank transactions from the search facility at the top right of the screen. You can also sort and order many of the data tables in FreeAgent (expenses and invoices) by clicking on the header labels within the tables. You can download almost all of your data from the Export All Data option within the Settings area, which you could pass on to your accountant. Alternatively most users set their accountant up as a user so they can log in and easily review data. If you’d like any help with the above then do please contact support@freeagent.com and we’ll help you out. I hope this helps. Roan

Posted 7 years ago

“Easy to operate !”

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Posted 7 years ago

Thanks Peter!

Posted 7 years ago

“I love the simplicity of the whole product all backed up with an effecient email facility and a great range of informative help products.”

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Posted 7 years ago

Thanks Phil! We love this feedback

Posted 7 years ago

“Having trailed 5 other major online accounting services I can say FreeAgnet is very well thoughtout and easy to use. The ability to bill by a flat day rate and calculate hourly billing with rounding precision sets this product apart from its competitors, hence the draw for the freelancing and consulting community. Freeagent is however one of the most expensive products to own, especially factoring in the need to pay separately to use bulk upload features. I know for me, the price will ultimately drive me into the arms of a competitor when day rate billing is added. In summary, great product, too expensive.”

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Posted 7 years ago

“It's so pretty. I love the illustrations in the comms. Easy to use. Makes my life far easier.”

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Posted 7 years ago

Thanks Tara. You've made our comms designers very happy

Posted 7 years ago

“Interesting that you only ask what made us happy. Here are a few things that I think would improve the software: 1. A way of dealing with CIS TAX. 2. The ability to sort invoices/projects/etc into ALPHABETICAL order. 3. More freedom to customise the layout of invoices, etc. (Without needing a coding degree!) E.g. Move information about the page, make certain fields more prominent. For example, I would like to see my projects more prominently positioned on the page, the ability to write notes in BOLD (instead of faded grey)”

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Posted 7 years ago

Hi there, We’re really interested in hearing your feedback - good and bad. The good news is we’ll be releasing CIS support in the next week or so. I hope this helps. Roan

Posted 7 years ago

“I like the way invoices are ordered and I'm able to keep them in one place. I also like that the figures are automatically put into P&L accoubts”

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Posted 7 years ago

“Simple interface, doesn't use accountancy jargon!”

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Posted 7 years ago

“You save me money and time whilst giving me full visibility on my business. The help in the setup process was great - very knowledgeable assistants who, on the rare occasion they were unable to answer my question immediately committed to get back to me - and actually did get back to me, with an answer.”

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Posted 7 years ago

“Does everything I need - Invoices, chases payments, Self assessment and VAT Returns - absolutely delighted”

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Posted 7 years ago

“Great for sole traders. My favourite tools are the time tracking tool and how easy it is to reconcile expenses and sales with my bank account. I do not know how it works with other similar apps but FreeAgent allows me to specify that it is a personal bank account and I do not have to explain personal and unrelated transactions. I am also happy that I can fill related self-assessment information before hand. Makes everything easy for my accountant and helped reduce her work (and her fees, as a result).”

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Posted 7 years ago

“FreeAgent makes it simple for me to manage the everyday runnings of my business. Allowing me to store client details, manage jobs and invoices, analyse accounts, and manage my bookkeeping quickly. Both me as the business owner, and my accountant have a way to minimise the time spent on running my business allowing me to get on with the hard work!”

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Posted 7 years ago

“Very easy to use software”

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Posted 7 years ago

“Great invoicing tool. However I have tried numerous times (gave up in the end) to get guidance and help in understanding the management of my outgoings. I'm not sure whether I couldn't grasp it, or the helpline team didn't have the patience for me. I noticed in an online forum a question being asked about tutorials. I would have paid to attend one, however the reply was 'They are not available'.”

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Posted 7 years ago

FreeAgent is rated 4.5 based on 638 reviews