FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.46

4.5 Rating 638 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward on-line accounts package with excellent reconciliation facilities and banking uploads without using a third party. Good telephone support and the ability to download ALL data as an excel spreadsheet a big plus”

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Posted 8 years ago

“Love Freeagent. All my business finances in one place - easy invoicing and follow up, at-a-glance overview of income and outgoings, expenses easily tracked and receipts uploaded and lots more. No longer have to search in a paper file to check whether I've sent an invoice or not and check whether laid or not. All this and great response from support team when I have a query I haven't been able to work out. Couldn't possibly do without Freeagent!”

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Posted 8 years ago

“This is an excellent product”

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Posted 8 years ago

“Great product”

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Posted 8 years ago

“Excellent support!”

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Posted 8 years ago

“As a seasoned Sage user it took me a little while to appreciate the differences in FreeAgent BUT I would never ever go back to Sage now. FreeAgent is smart, it learns and each month I have to do less and less. Just incredible. Clients love it too. Filing my tax return on 31st Jan took just moments (compare that to a friend who logged on to HMRC and spent the whole morning trying to submit hers.) I didn't expect to be so impressed - things so often disappoint but FreeAgent has been everything I hoped it might be, and more. Highly recommended.”

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Posted 10 years ago

“I have found the support provided by FreeAgent both during the 30 day trial as well as our set up has been excellent. All responses have been quick and have provided helpful and concise advice. I can't fault the support received so far so thank you!”

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Posted 10 years ago

“Really good, makes running the finances so much easier, I used customer support to ask questions for my partners account and that was excellent”

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Posted 11 years ago

“So far so good!”

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Posted 11 years ago

“Very easy to use and links exactly with what we need. Altogether.”

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Posted 11 years ago

“So far so good - easy to use!”

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Posted 11 years ago

“Overall I think it is a good platform which has very good customer service. Very good for issuing invoices and tracking payments directly through my banking account. I think the pathway from contact to project to invoice could be a little clearer but otherwise it seems that it is constantly evolving which is good. At the moment it is £16.20 a month for me which I think is a little bit steep for the self-employed but at the moment it is something I'm willing to pay to keep track of my clients payments and give me a tax estimate at a glance.”

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Posted 11 years ago

“I wish I had know about you long before I did! You have made my Book Keeping so easy and linking it in to my HMRC Tax Return is bliss. Bye bye cluncky spreadsheets, manual calculations and figuring out which category an expense goes into. Thank you again for such an easy to use online system. Claire”

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Posted 11 years ago

“I still haven't explored all the features of Free Agent because I am new to small business. However, most things I really like. Two things I would like: 1. A good iPhone app - Mainly to enter expenses on the go, but also to get an overview of things. 2. I find the fact that I have to create a task first for time tracking a bit clunky as I sometimes just want to hit "Go" and assign to a task later. Unless I am missing something. All in all though, I really like it.”

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Posted 11 years ago

“Love it, it does everything I want it to do apart from let me raise Purchase Orders.”

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Posted 11 years ago

“I run a one person service business and decided to reduce my accountant's fees and gain more control by automating and doing more myself. I chose FreeAgent because its also being used by a start up I am involved with. Thus far I have been very impressed. It seems to do everything I need in a simple and understandable way. However, the real gem, is ion the support team. I inevitably have had a few queries on how to do things and their response has been absolutely brilliant. Very fast and helpful. It makes a real change t deal with a Company that seems to understand customer service and support. Highly recommended :-)”

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Posted 11 years ago

“I've recently migrated from Fresh Books (FB) - which was a very good service but was not aimed at providing accountancy functionality, which is where I was spending far too much time (book keeping, producing annual returns, etc). So, from that perspective, Free Agent (FA) looks like it's going to save me a heap of time - the importing & reconciling bank statements/transactions has already saved me lots of time. Where FA could be improved (in comparison with FB) is as follows: 1) setting up universal Tasks. It's annoying having to assign the identical task to each project. We offer similar services (SEO, hosting, domain names, etc) to all our clients, yet we seem to have to re-enter the same tasks for each new project. FB offered these as a global dropdown that could be attached to each project, but with the option of overriding the price on a per usage basis) 2) Contacts - yes, you can add >1 contact to an organisation, but there doesn't seem to be a global view of an organisation, with all its contacts, projects, etc. For example, in FB it was easy adding > 1 contact to an invoice. Not sure this is possible with FA? 3) Time billing. In FB I was able to setup "self" project - projects that I did for my company - like attending a sales meeting, etc. I could then add non-billable time to this project, & have the opportunity to later transfer this as billable time to a resulting project with a new/existing client. There doesn't seem to be an intuitive way to do this in FB. This means at the moment I can only see billable time on timesheets - I'd like an easy overview of all staff time on billable & non-billable work - is this possible in FA? Overall, I've been impressed with FA & have not regretted the migration from FB. Indeed, the one time I called support they got back promptly and were able to talk me through how to properly reconcile my bank statements to make sure balances were in sync. Having UK support staff was really great, especially having support available during my office hours.”

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Posted 11 years ago

“A great service really easy to use and setup, the bank feeds are great. Client login to view invoices and make payment online may be good and possible the ability to used your own domain by creating a cname.”

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Posted 11 years ago

“FreeAgent is a really well thought out system which is very easy to understand for non accounting people like me. The automatic bank feed from Barclays is fantastic but there are a lot of problems with the Lloyds one through Yodlee. The system of Invoice templates is a bit basic and doesn't easily allow creation of your own or to save multiple templates. Purchase orders for stock is a surprising omission too. Bugs on a couple of the bank feeds have been hanging around a long time unfixed which is disappointing. Undoubtedly the best part of FreeAgent is the support staff who are nothing short of excellent. Short, if not instant response times even at weekends mean you are never waiting long for advice and all the team are experienced accountants. This is the best support team I have ever come across anywhere, WELL DONE! :-)”

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Posted 11 years ago

“So simple to use. Makes managing my business a pleasure instead of a chore. Always looking for excuses to log in. At all times I have a good handle on my financial position. Support is excellent, with real personable individuals who go above and beyond. The people at FreeAgent are rockstars!”

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Posted 11 years ago

FreeAgent is rated 4.5 based on 638 reviews