FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.46

4.5 Rating 638 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have spent literally years trying to find the right accounting app for me, as a freelancer. At this point, I've used about all of them. I tried QB Freelancer in it's first year and it had far too many bugs. I used Harvest but it didn't have all the features I needed. I tried Freshbooks but it just didn't work and it lacked features. These other platforms all want to just be an expensive cog with a million addons or are just too case-specific or just plain buggy. Frustrated to the point of just using good ol' excel sheets, I found FreeAgent. These guys do just about everything perfectly. It honestly is hard to express that. They had a slightly older UI when I started, but they're already working on a new one (I'm in the Beta, and it's awesome). I have my invoicing, time tracking, expense tracking, and all the important stuff right in front of me. I have the usual big-options for getting paid, paypal & stripe, plus banking details for check-payment on the invoice. It will automatically match bank transactions to payments where possible. You can link 1 huge payment to multiple separate invoices (and it keeps track to make sure you don't get underpaid). There is multi-user support, so I can have employees/contractors work within my business to track their working hours and manage invoicing smoothly and efficiently. I can rebill expenses, with markup to clients. There's reports, which I use all the time to get a quick glance at what the next round of invoices should look like. I can get account statuses/summaries for any delinquent clients, and it is just amazing. No other platform I've worked with had all of these features. None of them were this affordable. And none of them were working this hard on improving their product.”

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Posted 6 years ago

“I felt heard. The first person I spoke to found the specialist to solve my problem but also stayed in touch. So I didn't feel as if I was being passed around. It was a seemless, simple & pleasant experience!”

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Posted 6 years ago

“FreeAgent has really helped me keep track of everything. However, I would love to be able to do the following: - Upload multiple files simultaneously when attaching files to Invoices. - Ability to delete files automatically in single-use scenarios (Receipts for Invoice etc.) - Connect Expenses to my Bank Accounts - Ability to connect Expenses stated on an Invoice to my Expenses in general”

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Posted 6 years ago

“This software is easy to use, even for a novice like myself. The customer service is excellent, the staff are friendly and informative. Great software and amazing customer service!”

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Posted 6 years ago

“Excellent software and even better customer service”

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Posted 6 years ago

“Excellent online service that can not be faulted.”

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Posted 6 years ago

“So simple and easy to use!”

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Posted 6 years ago

“Really good accountancy software that enables me to run my business faultlessly. App is good however a few bits still missing.”

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Posted 6 years ago

“It works as stated, it helps me run my business.. a great program.”

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Posted 6 years ago

“Great app, bit slow with feature releases”

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Posted 6 years ago

Hi there, Thanks for taking the time to share your feedback. We're sorry to hear you feel like we’re slow to release new features. You can find all of our latest releases on our product timeline. We’ve got a number of new features on the horizon, which you can see in our depot so keep an eye out for these in the near future: https://www.freeagent.com/depot/ Please let us know if there's anything else we can do to improve your experience! All the best, The FreeAgent Team

Posted 6 years ago

“Very good system, easy to use. But limited in the current globalized world. Two examples: - You dont allow multicurrency bills, but most of our trading in international not only for clients but for providers, freelancers etc. most of them don't bill in pounds, which creates a lot of hurdles to add their bills. - Related to that, we have revolut multi-currency accounts. While their integration is super good, I cannot pay an euro bill with my euro account and settle automatically, as you don't allow it as the bill is not in euros.”

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Posted 6 years ago

Hi Gorka, Thanks for taking the time to share your feedback and understand your frustrations. We fully appreciate the value in adding multi-currency bills and handling those better in FreeAgent. I’m afraid these improvements aren’t on our current roadmap, but I’ve passed them along on to our Product team to consider. If there's anything else we can do to help improve your experience, please let me know! All the best, The FreeAgent Team

Posted 6 years ago

“It works well, but updating or changing information on the Freeagent App is very limited...you can't even click when an Invoice has been paid... it could do with lots more basic editing features.. The biggest thing that annoys me is the 3rd Party bank feed link, which always seems to have issues and I loose accounting data periods that then have to be manually input! I'm an HSBC customer....”

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Posted 6 years ago

Hi Wayne, Thanks for taking the time to share your review, we really appreciate it. We've also shared your feedback and suggestions with our Product Team to review. We appreciate your frustration with bank feeds, and please rest assured that the team is working to improve that experience for our customers. If there's anything else we can do to help, please let us know! Thanks again, The FreeAgent Team

Posted 6 years ago

“The best thing about Freeagent is the tax return and the simple interface. The integrations and API could be a lot better to allow more automation with other apps and processes - opening this up for many more triggers and actions for tools such as Zapier would massively increase my satisfaction with the product. Also on the app, specific functionality and improvement to the UI when sending invoices would help as I am never sure if when I send an invoice in the future has sent or scheduled. I'd really like to be able to link expenses and hours to invoices on the app. I'd also like a better way of linking photos of receipt items that take sometimes up to 5 days to show on the bank statement Being able to forward invoices to Freeagent to be scheduled to pay would be really helpful. I'd love to have more insight in projects and see how they are performing at a top level.”

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Posted 6 years ago

Hi Ed, Thank you for taking the time to share your valuable feedback, we really appreciate it. We've passed your requests along to our Product Team to review as they're always eager to hear our customers' suggestions. The good news is that we do have new features and updates in the pipeline, so keep an eye out for those in the near future. If there's anything else we can do to help improve your experience, please let us know. Thanks again! The FreeAgent Team

Posted 6 years ago

“Makes day to day bookkeeping jobs easy. Could do with a delivery note function though which would make it 10 stars.”

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Posted 6 years ago

“It just works and makes sense. The UI is a pleasure to work with and if there is something that you need advice on, support is very responsive and thoughtful. This is the 3rd business I am using FreeAgent on and everyone business partner I introduce is also seeing how FreeAgent can make their life a lot easier, especially when it comes to estimate, Project tracking, reconciling bank accounts and running payroll. Keep up the good work!”

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Posted 6 years ago

“So intuitive to use. Almost makes accounting exciting.”

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Posted 6 years ago

“Does what it says”

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Posted 6 years ago

“I used to take a day off per week to do my invoices and other accounts administration. I no longer need to do this, once a job is complete, I can send an invoice in minutes. An excellent resource.”

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Posted 6 years ago

“it just works straight out of the box, then the more you use it the more features one finds, then it gets better and better — I full trust Freeagent”

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Posted 6 years ago

“I would really appreciate it if you have a search function for contacts and invoices. Thank you.”

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Posted 6 years ago

Hi J-Za, Thanks for sharing your review of FreeAgent, we really appreciate it! I've also passed your feedback along to our product team to review. All the best, The FreeAgent Team

Posted 6 years ago

FreeAgent is rated 4.5 based on 638 reviews