FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.47

4.5 Rating 637 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor accountant package, I receive payments without raising an invoice for some items. There is no explanation how to input these items. The whole package seems obsessed with how to claim expenses. Surely invoices can both be printed as well as emailed, no option to do this without the inconvenience of forwarding invoice to yourself to then print !!!! My letterhead is on a PDF your software insisted I delete pdf and use other formats, this would render most of the documents I receive from others as invalid..USELESS Tutorials are hopelessly fast and not very clear, surely some written notes would help than some random voice who assumes you know it as well as him, examples shown were half done with no clear steps shown”

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Posted 5 years ago

“Brilliant system, really easy to use and make sense to a non Accoutant. Couldn’t do without it now.”

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Posted 5 years ago

“So far so good, loving the ease of the app”

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Posted 5 years ago

“Excellent software that beats the pants of Quickbooks self employed. There is always room for improvement and there is one thing I prefer on QB. But the difference is that Quickbooks are NOT listening to what their customers want, whereas Freeagent does actually seem to give a damn! Support alone is the one area where Freeagent makes Quickbooks look like amateur hour. The software does more, is easier to use and if you get into difficulties-their support team cares more than the useless QB support. Forget the QB slick adverts. They just want your money then forget you.”

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Posted 5 years ago

“Excellent helpdesk support, very prompt reply and very polite, speedy and helpful response. Followed up very quickly too.”

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Posted 5 years ago

“The programme is easy to use and understand and well laid out The major problem I have is if you need to enter different VAT rates on the same sales invoice, you need to enter two invoices for each VAT rate. The same occurs with bills received. Reverse charge for VAT for service bills from outside EU/UK is not catered for and they have to be entered as EU services to ensure that the VAT is accounted for correctly. If these issues are addressed it would be the best package for my service company.”

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Posted 5 years ago

Hi there, we appreciate you taking the time to share your feedback! It is possible to add multiple line items with different VAT rates on invoices, however, it depends on what rates you want as the rates we currently support are 0, 5 and 20. You aren't currently able to mix in Exempt or Out of Scope. However, we're in the process of adding Exempt as a rate, so that'll be possible soon! We are also aware of other improvements we can make and are working to implement those in the near future. In the meantime, if you have any additional feedback for us, we're always eager to hear from our customers: support@freeagent.com. Thanks! The FreeAgent Team

Posted 5 years ago

“Brilliant system, used by our company from day one and we're now heading into our fifth year of trading. It is easy to use and great for small businesses. The accountant access is a fantastic feature and ensure that the financial side of our busy runs smoothly. The team are always there to help when we had the odd question.”

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Posted 5 years ago

“i love it !”

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Posted 5 years ago

“Great for taking the stress out of day-to-day bookkeeping, and for automatic submission of returns.”

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Posted 5 years ago

“Easy to use and excellent support both online and in person thanks it makes my life much easier Alan”

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Posted 5 years ago

“Excellent package has really helped me organise my finances and saved me money in reduced accountancy fees !”

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Posted 5 years ago

“Very happy with it”

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Posted 5 years ago

“first accounting software, find it very easy to use”

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Posted 5 years ago

“Absolutely ideal for a small company (and/or freelancer) running on a cash basis, handles all the HMRC interactions for me - perfect!”

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Posted 5 years ago

“It works well.. helps us manage the business..”

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Posted 5 years ago

“Disappointed with the bank feed - it doesn't bring through the HSBC automatically which is time consuming and annoying to activate every week.”

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Posted 5 years ago

Hi there, We're really sorry the HSBC bank feeds aren't working at the moment. Our incident page (https://freeagent.statuspage.io/incidents/nxdv4qhcfzcn) provides more detail and context on the issue. Please rest assured that we’re on the case and doing everything we can to resolve it as soon as possible. We appreciate your patience! The FreeAgent Team

Posted 5 years ago

“Huge Negative which sways my total score - Won’t link to my hsbc business account so it’s awful at moment as I have to load my bank transactions manually. One day this will work no doubt but it’s miserable at the moment Positive - repeat invoices take seconds once setup - fab! You can record your time on the work, which is brilliant as you don’t need another time recording system But why do no accounts systems allow you to monitor and predict cash flow unless it’s a looming invoice or a repeat invoice”

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Posted 5 years ago

Hi Simon, We're really sorry the HSBC bank feeds aren't working at the moment. Our incident page (https://freeagent.statuspage.io/incidents/nxdv4qhcfzcn) provides more detail and context on the issue. Please rest assured that we’re on the case and doing everything we can to resolve it as soon as possible. We appreciate your patience! The FreeAgent Team

Posted 5 years ago

“Poor customer service with no experience of how to resolve the problem. Cannot reset password even after 3 tries and there is no help available regarding that and customer service has no idea about that. Email sent but it take ages to get a reply and apart from that there is no concept of reminder so you can easily miss Payroll and VAT. Self Assessment take ages to update and really require improvement if they want to be competitive.”

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Posted 6 years ago

Hi there, We're really sorry again to hear your frustrations, but understand that our Head of Support, Janice has been working closely with you and has since resolved the issues. If there's anything else we can do to help, please let us know! The FreeAgent Team

Posted 5 years ago

“absolutely brilliant, should have purchased this software years ago!!”

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Posted 6 years ago

“FreeAgent is so easy to use, looks very professional to my customers and gives me all the tools I need. Thank you!”

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Posted 6 years ago

FreeAgent is rated 4.5 based on 637 reviews