FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.47

4.5 Rating 637 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Handy, intuitive app to keep track of income and expenditure. Would be good to shortcut the contacts / projects lists to favourites so not having to scroll through every time. On the website, some of the relationship between contact and project is rather clunky and takes a while to negotiate. Good summary invoicing facility.”

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Posted 5 years ago

“can not import open banking with nationwide, over 3 weeks now.”

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Posted 5 years ago

Hi Phil, thanks for taking the time to leave feedback. We are working to provide a stable Open Banking feed to Nationwide and hope to have this available very soon. In the meantime, our third-party feed provider does offer a feed to Nationwide accounts. The bank recently introduced additional security steps that may have interrupted an existing feed via this method. If you contact our support team (support@freeagent.com) then they will be able to investigate this for you. Thanks.

Posted 5 years ago

Hi again, we have some good news, Nationwide is now available via Open Banking. Learn more about how to make the switch in our knowledge base article: https://support.freeagent.com/hc/en-gb/articles/360005409100-How-to-switch-from-your-existing-bank-feed-to-an-Open-Banking-bank-feed

Posted 5 years ago

“Time saving and intuitive to use. a great help to the less well organised like me”

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Posted 5 years ago

“It’s only been a couple of months and FreeAgent has made business start up a lot simpler than it otherwise would have been. Customer support has been excellent and the app is a winner. Well done FreeAgent, keep going! 💪”

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Posted 5 years ago

“I understand maths and spreadsheets. I am not an accountant. This software has been so easy to set up and use. I have only had two calls to the help desk (very prompt human response) and they were about technical terms. This has taken away that quarterly nightmare.”

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Posted 5 years ago

“Too expensive”

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Posted 5 years ago

“Poor question! Some aspects I would rate good or very good, some poor or very poor. What should I score it to be helpful to you?”

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Posted 5 years ago

“It is as good as an accountant. Simply the best in its offering. I regret why I got to know about it so late.”

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Posted 5 years ago

“The accountancy and book keeping aspect of running a freelancing enterprise has been made so much easier by using FreeAgent. My experience with customer service has been outstanding and I have great confidence in the support team to help my business run efficiently.”

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Posted 5 years ago

“Really good guys! Really really good! I've just clicked into the mobile app and completed my daily accounting stuff in about 2 mins. Now that's a real timesaver. Many thanks - Jeremy”

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Posted 5 years ago

“Really simple to set up and use. Has helped simplify managing my business processes”

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Posted 5 years ago

“Great software and easy to use”

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Posted 5 years ago

“I finding this app and customer service excellent so far. Very pleased.”

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Posted 5 years ago

“According to my accountant, the bank feed doesn’t seem to tally. It has cost me extra money getting it sorted and I have been advised to do my accounts using an xl spreadsheet. I am now considering my options regarding using your service.”

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Posted 5 years ago

Hi there, We're really sorry to hear that you've experienced issues and appreciate your frustration. If you could please contact our support team at support@freeagent.com, we'd like to further investigate this for you. The FreeAgent Team

Posted 5 years ago

“I'm really surprised. I always relied on an accountant, but since our accountant and tax layer went bankrupt and left me high and dry I decided to take the matter in my own hands. This is the best decision I made so far. The effort I put in matches the effort I had to prepare and discuss paperwork with the accountant. And he pocketed some 2,500 - 3,000 a year. Go figure. This software is awesome!”

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Posted 5 years ago

“The straight forward nature of this programme is superb. Helps me complete complex tasks easily. Great layout (apart from the fluffy animal pictures). Bank feed is awesome ... so much easier than manual updates ... saved me bags of time! Reminders to submit to HMRC would be great (PAYE, VAT etc). Overall ... excellent. Thank you.”

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Posted 5 years ago

“Easy to use expert help only an email away Very good system for small businesses I would only change one thing and that is I would of done it years ago Keep up the good work.”

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Posted 5 years ago

“Delighted so far with the simplicity of this app”

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Posted 5 years ago

“I really like FreeAgent because it is so professional looking and easy to use.”

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Posted 5 years ago

“Great product and responsive customer services”

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Posted 5 years ago

FreeAgent is rated 4.5 based on 637 reviews