FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.46

4.5 Rating 638 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Freeagent for a few years now and love it. It has saved me a lot of admin time and enables me to easily track my time and expenses and produce professional esimayes and invoices with minimal effort. Just needs integration with a decent reporting and dashboarding tool like PowerBI for the film five stars.”

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Posted 7 years ago

“remove access when you have paid for 3 weeks”

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Posted 7 years ago

“Turned my business around”

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Posted 7 years ago

“FreeAgent is the tool that lets us be successful as a small startup without havng to employ expensive accountants. We can run our business in real time, mobile and remote and for busy consultants, it allows us to put more of our time into revenue generation rather than admin.”

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Posted 7 years ago

“I feel more in control of my accounts”

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Posted 7 years ago

“FreeAgent as a product does everything I need it to as a small business owner. My team have access and all time is recorded and billed from the system. It's links with my bank account and go cardless save me time and effort and significantly improve my cash flow. The support from the team is first class. They are responsive, highly knowledgeable and when an issue needs escalating to technical, the support team maintain control of the issue and provide regular feedback until the issue is resolved. I am dealing with real people who have been with the business a long time and therefore although I am sure I am one of many, I feel that I have a good relationship with the helpdesk staff. Whether by email or phone, they are always willing and able to help. There is always room for improvement, and my only request would be improved reporting functionality, but then I am being picky in order to provide balance. Would and do recommend to family and friends, colleagues and clients.”

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Posted 7 years ago

Thank you so much for this lovely feedback, Donna. Our support team really are fantastic and I'll pass your kind words onto them all

Posted 7 years ago

“FreeAgent is easy to use but I need it to provide cash basis accounting and make it easier to work with my bank account to be great”

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Posted 7 years ago

Thanks for the feedback. I'll pass this onto the team

Posted 7 years ago

“Super responsive support team - very useful software which let's me keep on top of my business finances and feel like I have everything in control. Tax timeline is great. Invoices could be more customisable, but in general they are great and the automatic chasing is very handy.”

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Posted 7 years ago

Thanks for your lovely comments and feedback, we really appreciate it!

Posted 7 years ago

“Excellent customer support - very quick to respond to a fairly complicated query about how to best reflect a membership scheme in our accounts, and also sorted out a billing mistake (on my part) within 10 mins!”

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Posted 7 years ago

Thanks Paul!

Posted 7 years ago

“The software is powerful and easy to use, and takes away a lot of administration pain. FreeAgent support is very helpful and responsive even late or on weekends, and have helped me out many times.”

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Posted 7 years ago

Thanks for the great feedback! I'll also pass it onto our support team

Posted 7 years ago

“Automates and consolidates a lot of accouting chores. Has a few flaws in terms of integration between functionality. Example being Expenses against actual account in the ledger. Still highly recommend.”

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Posted 7 years ago

Thanks for taking the time to leave your feedback, we really appreciate it!

Posted 7 years ago

“Functionality is obviously the main driver to happiness with a service. FreeAgent has that in spades. The only area I find deficient is the minutes and certificates for dividends - it's functional but not great. Everything else is perfect: VAT, invoicing, bills and expenses, bank reconciliation, and reporting. But the icing on the cake is the excellent support. I've made a couple of data entry errors, and thought I'd drop a note to FreeAgent support line, not really expecting a response. This was at 18:30 in the evening, yet I received a response within 15 minutes with an explanation of how to resolve my problem. Fantastic!”

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Posted 7 years ago

Thanks for your feedback, we really appreciate it! I've also passed your kind words onto our fantastic support team! They'll be delighted

Posted 7 years ago

“Incredible Staff”

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Posted 7 years ago

Wow, thank you!

Posted 7 years ago

“It just makes running a business easier”

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Posted 7 years ago

Thanks Jason! We're delighted we can help

Posted 7 years ago

“Yep does what it says on the tin. Worth the money.”

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Posted 7 years ago

Thanks Gary!

Posted 7 years ago

“So easy to use, unbelievably helpful support - can't believe it took me 4 years of freelancing before I finally took the plunge! Thank you freeAgent”

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Posted 7 years ago

“Easy to set up, easy to use, great mobile app, huge time saver - what's not to like?”

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Posted 7 years ago

“Simple and intuitive but very sophisticated under the covers ! Highly recommended.”

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Posted 7 years ago

“I'm very new to running my own business and used FreeAgent after it was recommended (by several people). It has made running the accounting side of things a breeze. I've used it to invoice people, connect to my bank account, and I've also used the time tracking function for certain projects. I've set it up to do my first self-assessment, and even though I haven't done it yet, I'm sure it will be very straight forward thanks to how easy FreeAgent is to use. Using FreeAgent means I don't have to worry about that side of things and can concentrate on doing some actual work.”

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Posted 7 years ago

“I find the software simple to use, allows me to keep track of my work and invoicing. Runs my payroll and tax requirements. A fair investment of time and money.”

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Posted 7 years ago

FreeAgent is rated 4.5 based on 638 reviews