FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.46

4.5 Rating 638 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use.”

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Posted 6 years ago

“Ease to use, like the integrations and file uploads”

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Posted 6 years ago

“FreeAgent allows me to run my business efficiently, to keep an accurate record of all my transactions including payments in Euros through Revolut and to complete all of my returns with HMRC. Brilliant!”

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Posted 6 years ago

“Easy to use system and A* support service.”

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Posted 6 years ago

“Good interface, works well with multiple currencies”

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Posted 6 years ago

“Its ok, better than a spread sheet but most likely will move to a different system as is it hard to understand why certain figures appear and how to change them and the support cannot help. Will likely to move to sage as colleague has used them and said the support really could guide them. For example you know you want to put value x in box 6 of the VAT return. You talk to your accountant they say just put x in the box, but freeagent (FA) is not showing that value as you are doing a correction and neither the accountant nor FA support is able to help. FA Support says we cannot tell you ask an accountant, the accountant says I have no idea how to do that in FA and we are using an accountant that is a partner with FA.”

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Posted 6 years ago

“Easy to keep up to date with invoicing, expenses etc.”

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Posted 6 years ago

“FreeAgent has helped me to be better organised with invoicing and keeping my financial records under control. It's system just seems to work straight away. It has allowed me to adapt my workflow as I learn more about the FreeAgent set up and make changes that save me time and energy. I've only dealt with support once when I first started as I was adding in a lot of previous information and the support was excellent. They suggested a different way of adding the info that just made it so much easier. I'm really happy with FreeAgent and wish I had started using it much earlier.”

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Posted 6 years ago

“Love your service! However could you please at the metric of being able to track the profitability per hour of each project. You already have the invoice totals and the hours tracked. This would save me putting it into a numbers doc and calculating it myself. Keep up the good work, looking forward to the new beta!”

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Posted 6 years ago

“great customer service, good ux”

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Posted 6 years ago

“It simplifies my day to day updates and removes the burden of having to provide separate reports to the accountants periodically - it's all there for them to access. The ability for the accountants and myself to work collaboratively speeds up anomalies and improves the information available.”

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Posted 6 years ago

“I am still a novice. So far I have used the bank statement integration to explain transactions but now need to learn how to input cash transactions and reconcile it all so it balances ! I will let you know how I get on with this.........”

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Posted 6 years ago

“Its just so so easy to use in the office and on the go”

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Posted 6 years ago

“Makes day to day accounting easy plus time tracking features, while they could use some improvements, let me be accountable to my clients and see how my time is spent on a project”

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Posted 6 years ago

“The onboarding was simple and intuitive. I can't believe I haven't moved to FreeAgent sooner!”

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Posted 6 years ago

“its just great”

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Posted 6 years ago

“I have been using Freeagent for 3 years now and think it is a ideal tool for a contractor starting out who wants to manage their own books. I found Xero and Sage to confusing when starting out on my own.”

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Posted 6 years ago

“Made a mess of trying to correct a problem of my making on my account. Having tried to correct the error I made the situation worse and my account was totally messed up. After contacting support, Gary Shand gave me a list of operations to perform and this put all my problems with the account right. Many Thanks Gary. Regards Nigel Harrison”

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Posted 6 years ago

Thanks, Nigel! I've shared your lovely review with Gary and the rest of the team.

Posted 6 years ago

“Excellent software with a really good support team who respond to queries very promptly.”

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Posted 6 years ago

“Providing excellent services.”

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Posted 6 years ago

FreeAgent is rated 4.5 based on 638 reviews