FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.47

4.5 Rating 637 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward to use. No issues.”

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Posted 4 years ago

“Excellent for Paypal based Businesses.”

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Posted 4 years ago

“We operate in Iraq and UAE, running separate FreeAgent versions for each country. Handling of several currencies, managing the local VAT accounting, the ease of invoicing and the phone app are great features supporting our growing business.”

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Posted 4 years ago

“I'm absolutely loving Freeagent. I can sync it with my bank account which makes life a whole lot easier and I can do recurring invoices. I really am so pleased.”

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Posted 4 years ago

“Good accounting soft”

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Posted 4 years ago

“So far found it very easy to use and makes financial management a breeze”

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Posted 4 years ago

“Really hard to use with very little reference sources available. Setting up journal entries is brutal.”

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Posted 4 years ago

Hi, thanks for taking the time to leave feedback. We do have an extensive knowledge base that should hopefully contain all the reference material you require: https://support.freeagent.com/hc/en-gb However, if you get stuck you can also get in touch with our lovely support team by emailing support@freeagent.com. The FreeAgent team

Posted 4 years ago

“Extremely simple and saves a load of time”

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Posted 5 years ago

“very easy to use software that has some flexibility to allow you to correct mistakes as you learn. Excellent dashboard as well.”

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Posted 5 years ago

“Linking to a business account appear impossible. Annoying, especially when I've dropped ~£150 on a six month subscription. Snail-paced online help.”

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Posted 5 years ago

Hi, thanks for taking the time to leave us feedback. Could you please email our Support team (support@freeagent.com) so they can take a look at your feed? We do work hard to respond to all queries as quickly as possible. The FreeAgent team.

Posted 5 years ago

“Easy to use and helpful support staff.”

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Posted 5 years ago

“easy to use, easy to manage, easy to customise, and I had never done finance before.”

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Posted 5 years ago

“Find FreeAgent very easy to use.”

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Posted 5 years ago

“Good at what it does - but it cannot automatically import transactions from Stripe, which is a big player in the payment processing business. FreeAgent does not even seem to be able to import Stripe generated files. This leaves you having to manually enter everything. If you don't use Stripe - I'm sure you will find it a 5-star experience.”

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Posted 5 years ago

Hi Andy, we appreciate you sharing feedback on your experience. I believe you've spoken to our support team who explained that Stripe will pay out to your bank account each week, and it will automatically import via our Open Banking feeds. We are looking into developing a Stripe specific feed in the future too, so we'll keep you updated! The FreeAgent Team

Posted 5 years ago

“Best purchase I've ever made, saved me over £1000 a year on accountant & software fees, so simple to use. Helpline very useful sorted out a small problem I had in minutes. All for approx £100 for the first year. Absolutely brilliant, would highly recommend to others.”

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Posted 5 years ago

“Excellent, easy to use and the help service good”

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Posted 5 years ago

“OK but does not seem to accept pdf`s of items which is a pain when using a laptop and scanner”

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Posted 5 years ago

Hi, thanks for taking the time to leave a review. It is possible to attach PDF documents to transactions in FreeAgent. If you have been trying and it didn’t work, our support team might be able to help and you can email them at support@freeagent.com.

Posted 5 years ago

“Easy to navigate and user friendly for people like me that work in a visual industry and not number literate!”

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Posted 5 years ago

“FreeAgent is great for getting your business up and running. It highlights tax milestones and calculates a lot for you. It could improve the way it works by taking the Accountancy help & introduce that into the tool in a step by step process within the application. The chatbot article suggestions help 85% of the time, the 15% needs some work. It is value for money for the first two to three years but as your business grows you begin to realise you need an accountant and that's why the intro of co-pilot is interesting.”

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Posted 5 years ago

“I'm new to cloud accounting so have nothing to compare to. The user interface is not bad but could be more intuitive, and it would help if it was simpler to customise things, such as adding accounting categories.”

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Posted 5 years ago

Hi, thanks for taking the time to leave feedback. You can actually add new accounting categories. This article explains how: https://support.freeagent.com/hc/en-gb/articles/115001216910-How-to-add-a-new-category

Posted 5 years ago

FreeAgent is rated 4.5 based on 637 reviews