Fraser James Blinds Reviews

Name: Fraser James Blinds
Rating: 4.96

5.0 Rating 564 Reviews

99 %

of reviewers recommend Fraser James Blinds

Company Reviews

Metrics

Info

5.0

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fraser James Blinds:

Here at Fraser James Blinds, we are proud to be a leading supplier of top quality, made-to-measure blinds, shutters, and awnings throughout the Leicester, Coventry, and Northampton areas.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so so happy with my fitted shutters. They are beautiful to look at. The quality is amazing and fitter (Tomasz) was an amazing guy. He was so clean and tidy and his attention to detail when fitting them was amazing and at the end he took me through a walk around on how to use the shutters and what not to do, along with aftercare. Couldn’t recommend this company enough.”

Helpful Report

Posted 3 years ago

Hello Melanie, Great thank you for your kind words and the fantastic 5-star review. We are pleased to hear that you are happy with your new shutters and look forward to welcoming you back as a customer soon. Kind regards The Fraser James Blinds Team

Posted 3 years ago

“Fitter- Tomasz Very efficient/ punctual; Tomasz arrived on time and was efficiently completed the job neatly within few hours.”

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Posted 3 years ago

Thank you for taking the time to leave us a lovely 5-star review. We really appreciate it. We hope you enjoy your new blinds and look forward to welcoming you back as a customer soon. Kind regards The Fraser James Blinds Team

Posted 3 years ago

“I consider this to be the worst experience and service I have ever had from any company. March 15th I contacted the firm re. a blind for my kitchen. March 31st. A man attended to measure my window and brought samples of fabric.I was informed I had to choose a plain fabric. May 5th. The blind was fitted but was too wide. Tomaz tried to adjust it but it was still too wide . I telephoned to complain. May 13th. The blind was removed and taken away to have 1 cm cut from the right hand side. June 10th The blind was refitted to my window but unfortunately it has 3 dirty marks on the right hand side. I found the person on the telephone unwilling to listen easily to my complaint.and the fact than one blind took 13 weeks to be made and properly fitted is shocking. Worse still is the fact that it came back with dirty marks on. I am very disappointed with this firm and will not be using them again. Mavis Jeffery”

Helpful Report

Posted 3 years ago

Hello Mavis, Thanks for your feedback. We're sorry to hear that your experience wasn't up to our usual high standards of customer service. We pride ourselves on a helpful, flexible approach to our made to measure blinds - however, we were not aware of the marks on your new blinds. Feel free to get in touch with our team to discuss your feedback in more detail and we'll see how we can help. Thanks, The Fraser James Blinds Team

Posted 3 years ago

“Straight forward experience regarding measuring and quote. Appreciated the no nonsense approach. All appointments dealt with efficiently and communication clear and concise. Fitter attended this morning and was professional and friendly, he even offered to remove old blinds that I had taken down. Already booked another appointment for additional blinds.”

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Posted 3 years ago

“Spot on, sales man was nice, polite and not pushy in what products to go too. Fitter (Tomasz) was very professional quick and tidy.”

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Posted 3 years ago

“From first meeting Fraser James on the 1st February to the installation today 26th May this company have been so professional at all times. We have spoken to Rachel in the office several times and she could not have been more helpful and supportive. Today with we had our shutters installation by Ned who was so polite, professional and could not have done anymore than he has. Thank you Ned. If only more companies could behave like this family run business. Thank you Fraser James Blinds”

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Posted 3 years ago

“New shutters in bay window fitted on 13 May really pleased they look fab. Fitted by Tomasz super organised, clean and tidy, and very prompt, couldn't ask for anything more. Would have no hesitation in recommending Fraser James Blinds. Thank you.”

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Posted 3 years ago

“Tomasz was fantastic, very friendly and polite. He cleaned everything up after himself and wouldn’t have even known he’d been. Great job :) Thank you!”

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Posted 3 years ago

“Love my shutters. Fitted by Tomasz. Excellent job. Polite. Friendly and very tidy. Great customer service from everyone at Fraser James. Great price too. Highly recommend them.”

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Posted 3 years ago

“Fantastic service from start to finish. Everyone I came in contact with was lovely and totally professional. 2 brilliant fitters completed our lantern roof blind fit today......genuinely nice men, Michael and Tom I think?? Thank you Fraser James Blinds!”

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Posted 3 years ago

“What a great job done... and a really nice guy doing the fitting, very well organised and so clean and tidy . Couldn’t have asked for any better . Thanks Tomasz”

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Posted 3 years ago

“Another great job by Fraser James Blinds so so happy with my patio shutters. Thanks again to Thomas’s & Tom for being so clean tidy & professional. Well done Fraser James Blinds”

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Posted 3 years ago

“SO pleased with our new shutters! Both Tomasz and Tom were polite, professional and very tidy. Would definitely recommend to others. Thanks to all the team :)”

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Posted 3 years ago

“Fabulous service from Fraser James! From the initial quote and placing our order to having our shutters fitted, everything has been so smooth. Harriett and Kimberly have always been really friendly and helpful on the phone whenever I have spoken to them. We had Tomasz and Tom to fit the shutters - they couldn’t have done a better job! They made a great team and were extremely professional and efficient. Would highly recommend Fraser James Blinds to anyone.”

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Posted 3 years ago

“Tomasz was professional, tidy, efficient and very personable. I would recommend to others.”

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Posted 3 years ago

“Great customer service. Ordered Perfect Fits and Shutters. Always kept me updated especially as Shutters take nearly 14 weeks. Fitter (for both Perfect fits and shutters) - Tomasz was excellent. He was prompt, fast, efficient, tidy and very friendly. I would highly recommend.”

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Posted 3 years ago

“Delighted with the quality of our shutters and voiles. Tomasz and Roy were friendly and professional and explained everything thoroughly in terms of the product, fitting, and ongoing maintenance. From our initial enquiry through to fitting, the customer service we have received has been great. Would highly recommend.”

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Posted 3 years ago

“Very happy with my wooden shutters on all front windows of the house. The fitter Tomasz arrived just before the time expected. He was brilliant and fitted them within a few hours. He explained how they work and how to clean them. Very pleased with the service. Thank you”

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Posted 3 years ago

“Over the moon with our new shutters. The wait was certainly worth it and have finished off our home superbly. From start to finish Fraser James Blinds have been brilliant, great communication with a friendly approach. We had Tomasz and Tom install the shutters and arrived ahead of time and finished promptly with no mess and a quick tour of how to use and look after them. Would highly recommend to family and friends, thank you!”

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Posted 3 years ago

“I had my blinds fitted this morning by Lindsay and they look amazing. Lindsay was on time, very polite and professional and has done a fantastic job I'm so pleased with the finished effect. To be honest the service you have provided from the first initial phone call from myself making an enquiry, to sending out one of your sales team, to the fitting and end results has been just brilliant I would definitely highly recommend you. One very happy customer.”

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Posted 3 years ago

Fraser James Blinds is rated 5.0 based on 564 reviews