Fraser James Blinds Reviews

Name: Fraser James Blinds
Rating: 4.96

5.0 Rating 564 Reviews

99 %

of reviewers recommend Fraser James Blinds

Company Reviews

Metrics

Info

5.0

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fraser James Blinds:

Here at Fraser James Blinds, we are proud to be a leading supplier of top quality, made-to-measure blinds, shutters, and awnings throughout the Leicester, Coventry, and Northampton areas.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be abused by by some one working for this company is disgusting Ive just had surgery and on my back so can't bend I'd dropped Something for him to come up to me abusing calling me all the swear Words under the son whilst my daughter is in the car absolutely disgusting behaviour from a man”

Helpful Report

Posted 7 months ago

Hi Keeley, thank you for getting in touch. Firstly may we say how important your feedback is and how it saddens us to think you have had a negative experience. The above misunderstanding has been managed in house and we want to assure you that this type of behaviour is not tolerated at FJB, nor does it reflect our company values with regards to customer relationships or the quality of our work. Thank you for bringing this to our attention. Katie @ FJB

Posted 7 months ago

“From start to finish everything was extremely good. Service, attention to detail, communication, advice and professionalism. Fraser with the initial set-up process and Tomas with the fitting. Would overwhelmingly recommend this company.”

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Posted 8 months ago

Thank you for your feedback Sonia! I shall pass this on to the team :) Katie @ FJB

Posted 8 months ago

“Premium service, great throughout the entire choosing, ordering, delivering and fitting process. Thanks to Tomas and Zak who completed the installation with no mess”

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Posted 8 months ago

Hi Mark, thank you for leaving us a great review :) We really appreciate it! Many thanks, Katie @ FJB

Posted 8 months ago

“Shutters fitted today, really happy with the outcome. Tomas fitted shutters to every room in the house on his own, he worked really hard and did a really professional job, very impressive. Thoroughly recommend Fraser James and Tomas!”

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Posted 8 months ago

Hi Martin, I shall pass on your kind feedback to Tomasz! Thank you so much :) Katie @ FJB

Posted 8 months ago

“Another fantastic service from Fraser and the team. 100% recommend these guys! Great quality shutters and the fitters Ned and Zak were so professional with the attention to detail impeccable ⭐️⭐️⭐️⭐️⭐️ Thanks again 😊”

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Posted 9 months ago

Thank you for your lovely feedback Donna! Katie @ FJB

Posted 8 months ago

“We had our blinds and shutters Installed by Ned, Zac and Justin. They gave an amazing service and were great . Very happy with the installation and our shutters and blinds! Thank you”

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Posted 9 months ago

Thank you for sharing this :) We are so glad you love your shutters & blinds. Katie @ FJB

Posted 8 months ago

“Absolutely over the moon with our new shutters. We can’t thank Frasier james blinds enough. Very professional service and great quality. Had so many comments how nice they look. Big thank you to Ned and Zac who fitted them. So polite and respectful.”

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Posted 9 months ago

We are so glad you love your new shutters! Thank you for sharing your review with us :) Katie @ FJB

Posted 9 months ago

“Delighted! 12 weeks to the day and our shutters have been fitted by the fantastic Tomas and Justin. Couldn’t be happier with the whole experience - from the office staff who let me visit to see their shutters, Fraser coming out the next day to measure and quote until today. Even my very difficult to please husband is happy. In fact he was impressed with Thomas and Justin’s attitude and professionalism, and that’s a first! Thoroughly recommend.”

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Posted 9 months ago

This is great to hear Sue! Thank you so much for leaving us this feedback, we are so glad you both were happy with the team and of course your shutters :) Many thanks, Katie @ FJB

Posted 9 months ago

“Wonderful company. They gave me a very competitive price and their customer service is fab. Every member of the team I have encountered has been friendly, thorough and extremely helpful.”

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Posted 9 months ago

Thank you so much for your lovely review Samantha :) Katie @ Fraser James Blinds

Posted 9 months ago

“Just had new shutters installed, they look brilliant, the installers Ned and Justin did an amazing job, One very happy customer :)”

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Posted 10 months ago

Fantastic! We shall share your feedback with the team, thank you so much. Katie @ FJB

Posted 9 months ago

“From beginning to end service has been excellent - we were measured up in early October and were told we would have to wait 3 months for them to be made - they were fitted today, 3rd January, dead on the timeframe we were given in October, and I must say that Ned and Zac were very professional, courteous and polite throughout the fitting process - would highly recommend Fraser James to anyone”

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Posted 10 months ago

Hi Jayne, thank your for your 5 Star Feedback it's really important for us to hear your experiences and we are so glad that you were happy with everything! Huge thanks, Katie @ FJB

Posted 10 months ago

“Excellent services through out the whole process, from measuring to fitting as well as the communication and updates from the office staff. Would highly recommend Fraser James for shutters and blinds.”

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Posted 10 months ago

Thank you so much for your review Phillipa :) We are so glad you were happy with our services as well as your finished fit! Many thanks, Katie @ FJB

Posted 10 months ago

“We are very pleased with the blinds we had fitted recently. All aspects, including the initial survey , telephone conversations and especially the fitters (Tomasz and Justin) were done to a friendly and professional standard.”

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Posted 11 months ago

Thank you so much for leaving us a lovely review :) Katie @ Fraser James Blinds

Posted 11 months ago

“Had our shutters installed last week the fitter Thomas was polite, tidy kept me up to date with what he was doing, the shutters look lovely, I'm so pleased with them would definitely recommend and already someone over the road said how nice they look and is getting a quote for her house too, 😊”

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Posted 11 months ago

Oh fantastic that's great to hear April! Thank you for sharing :) Katie @ Fraser James Blinds

Posted 11 months ago

“Tomasz, Justin and Zac carried out an excellent installation of our shutters, they were extremely professional, polite and very tidy. I’m very happy with my shutters they look beautiful! Every time I have called customer services they have been very helpful, they were not the cheapest of companies that we looked at but we felt far more comfortable from the initial meeting that the company would do a very thorough job and they have. Thank you”

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Posted 11 months ago

It's always to hear such lovely comments about our FJB family. Thank you for your kind comments and we are so pleased you love your shutters :) Katie @ Fraser James Blinds

Posted 11 months ago

“Excellent in every respect. Seamless service from ordering up to fitting and very competitive price wise. Much better quality and fit than the ones they replaced which I purchased from a well known National chain, with much better customer service too.”

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Posted 11 months ago

We are so pleased you were happy with the service as well as your finished products :) Many thanks, Katie @ FJB

Posted 11 months ago

“Quality service and product delivered throughout our entire process. Service made easy with great communication. Tomas who fitted our shutters is an asset to the company he puts you at ease being friendly, professional and very considerate of being in a customer home. Thanks so much.”

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Posted 1 year ago

Thank you so much for your lovely feedback! We shall pass on your kind words to Tomasz :) Many thanks, Harriett @ Fraser James Blinds

Posted 1 year ago

“Very happy with our blinds fitted by Tomas friendly and professional. Service excellent. Have recommended to family & friends.”

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Posted 1 year ago

Hi Lynn, Thank you so much for your feedback and for your recommendations, we really appreciate it :) Katie @ Fraser James Blinds

Posted 1 year ago

“We have just had Tomas to fit our bedroom shutters today. He was very professional and did an amazing job. I'm really pleased with them and would definitely use this company again.”

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Posted 1 year ago

Amazing! We are so glad you love your new shutters Teresa. We shall pass on your feedback to Tomasz :) Katie @ Fraser James Blinds

Posted 1 year ago

“Excellent customer service from first visit to installation and beyond. Slight issue with the specification was dealt with immediately and refit of correct blind controller was done within a week. Can’t fault them. Installation by Tomas was professional, he removed old fittings and disposed of them, did a walk through to make sure I was happy with all the blinds. Had perfect-fit on new bay window and patio door with vertical blinds upstairs. The kerb appeal on my house has sky-rocketed!”

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Posted 1 year ago

Hi Sue! Thanks so much for your review :) We are so pleased you were happy with the service and that you have taken the time to leave us such lovely feedback! Katie @ Fraser James Blinds

Posted 1 year ago

Fraser James Blinds is rated 5.0 based on 564 reviews