Frank Bird Menswear Reviews

Name: Frank Bird Menswear
Address: 40-44 Eldon Street, Barnsley, Barnsley
Rating: 4.93

4.9 Rating 644 Reviews

99 %

of reviewers recommend Frank Bird Menswear

Company Reviews

Metrics

4.9

Based on 644 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Frank Bird Menswear 5 star review on 12th February 2023

Hobib Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and fast delivery.”

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Posted 3 years ago

“Superstar service and lots of great brands to choose from.”

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Posted 3 years ago

Hi Martin Thanks for taking the time to write a review. We pride ourselves on customer service and its nice to hear its appreciated. Kind regards Frank Bird

Posted 3 years ago

“Whilst trying on several pairs of jeans the partition curtain was thrust open when I was partly dressed, no explanation, just a look as if to say what are you up to which I thought was very odd at the time. A week later I returned to the shop to exchange the jeans and the same guy walked over whilst I was browsing and took away the bag with my jeans that I had paid for and said he would save them at the counter, again very odd and unacceptable treatment. I completed my exchange after all the pockets had been checked on the replacement jeans. I felt humiliated and demoralised with this treatment and will not shop there again. Is this what you call customer service. I have shopped at Frank Birds for a lot of years but would never go in the bottom shop because of the very same person!!!!!!!!!!!!!”

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Posted 3 years ago

Hi, Thanks for your review, I'm sorry that your recent visit wasn't up to our usual standards. I was hoping you would respond to our private invitation to discuss your experience further- its always useful to learn what we could do better/differently and we take all of our reviews (positive & negative) very seriously. We are in the process of reviewing our fitting room policies in response to your review, to hopefully avoid a repeat. To clarify your other points, our team is trained to treat return transactions the same way as a sale and it is normal practice for us to offer to keep a customers returned item behind the till whilst they look for alternatives - I do apologise if this caused offence. Secondly, our security tags are situated in jean pockets which explains why the member of staff checked them on your replacement jeans. Once again, thank you for the review and for shopping with us Frank Bird

Posted 3 years ago

“Excellent variety of quality clothing. I have made several purchases and happy with all. Would recommend”

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Posted 3 years ago

“As always a top purchase at a top price and super fast delivery 5☆”

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Posted 3 years ago

“Always super service and value Order Monday morning arrived Monday midday”

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Posted 3 years ago

Hi Peter Thanks for taking the time to write a review. We pride ourselves on customer service and its nice to hear its appreciated. Kind regards Frank Bird

Posted 3 years ago

“Always a good selection and staff always very helpful.”

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Posted 3 years ago

Hi Brian Thanks for shopping with us and for taking the time to write a review its greatly appreciated. Kind regards Frank Bird

Posted 3 years ago

“Excellent as ever”

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Posted 3 years ago

“Great service from everybody at frank bird as usual”

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Posted 3 years ago

Thanks Gary, we aim to please! Best regards Frank Bird

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Terrific service”

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Posted 3 years ago

“Barnsley icons for designer fashions for men. Great clothing and excellent prices ,”

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Posted 3 years ago

“Top quality clothing from a top quality store.staff are always fantastic and can't do enough for the customer.superb service.”

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Posted 3 years ago

“Great customer service . Definitely recommend.”

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Posted 3 years ago

“Excellent customer service as always. Treated as though my purchase really mattered - they wanted it be right for me. Cannot rate the Wakefield store highly enough”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Great service top quality clothing”

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Posted 3 years ago

“Always a good shopping experience”

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Posted 3 years ago

“Very quick efficient service, great customer service”

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Posted 3 years ago

“Excellent service, staff brilliant. Best shop in Wakefield”

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Posted 3 years ago

Frank Bird Menswear is rated 4.9 based on 644 reviews