Foxy Locks Reviews

Name: Foxy Locks
Address: Unit 16, Marsh Lane Industrial Estate, HAYLE, Cornwall
Rating: 4.15

4.2 Rating 123 Reviews

76 %

of reviewers recommend Foxy Locks

4.2

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Foxy Locks Review I Recommend 100%

About Foxy Locks:

Foxy Locks Hair Extensions UK are the best manufacturer and realer of Remy Clip in Human Hair extensions in the world. Often imitated and copied but never beaten on price or quality, our products put the rest to shame and we offer exceedingly good customer service and support.

Buying from Foxy Locks is simple and easy and we offer free UK delivery and great prices for worldwide shipping. Should you need any help, our awesome customer service team will help you happily.

Visit Website

Phone:

845 8387 369

Email:

help@foxylocks.com

Location:

Unit 16, Marsh Lane Industrial Estate,
HAYLE
Cornwall
TR27 5JR

Foxy Locks 5 star review on 10th December 2024

Edith Radu-Mihai****

Foxy Locks 5 star review on 17th October 2024

Lyndsey Buc****

Foxy Locks 5 star review on 4th October 2024

Sara****

Foxy Locks 5 star review on 15th August 2024

Alex ****

Foxy Locks 5 star review on 14th August 2024

Tina O'B****

331

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i still have not received them.”

Helpful Report

Dear Tamsin,Thank you so much for taking the time to leave us a review of Foxy Locks! At Foxy Locks, our main goal is to ensure that our customers are satisfied and delighted with their purchase. We constantly strive to provide excellent products and exceptional customer service. If there is anything we can assist you with or if you need any further help with your order, please do not hesitate to reach out to us. We're always here to lend a hand and make sure you feel supported. Warmest regards, Team Foxy Locks x

“Love the product but the bottle leaks every use”

Helpful Report

Dear Irene, Thank you so much for your 4-star rating of Foxy Locks! We truly appreciate your kind feedback. We are glad to hear that you love our product. However, we are sorry to learn about the issue you experienced with the bottle leaking every use. We sincerely apologise for any inconvenience caused. Please know that your feedback is invaluable to us, and we will make sure to pass it along to our team. We are constantly working on improving our products and customer experience, and your input helps us greatly in this process. If there is anything else we can do to assist you further, please don't hesitate to reach out to us. We value your continued support. Warm regards, Team Foxy Locks x

“Je n'ai jamais reçu le colis et le service client ne m'a jamais répondu”

Helpful Report

Dear Laurie, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Foxy Locks. We truly appreciate customers like you who share their thoughts and help us improve our service. At Foxy Locks, we strive to provide excellent customer service and ensure that every customer's needs are met. We take your feedback very seriously and are committed to making things right. In order to rectify the situation, we would love to know how we can enhance your experience and resolve any outstanding issues. Laurie, we genuinely appreciate your understanding and would be grateful if you could share specific details about what occurred or any suggestions you may have. By doing so, you will assist us in identifying areas for improvement and enable us to offer a better service to you and our valued customers in the future. Once again, thank you for sharing your feedback with us. We are truly sorry for any inconvenience caused. Lots of love, Team Foxy Locks x

“Ive been using Foxy Locks for 2 years now maybe more and I absolutely love them They feel incredible and make me feel confident again. If you’re new to extensions they are prefect easy to apply and come in loads of shades. Go for it you wont regret it!”

Helpful Report

Dear Alex, Thank you so much for your exceptional 5-star rating of Foxy Locks! We truly appreciate your continued loyalty and support over the past two years (and possibly more!). It's wonderful to hear that Foxy Locks has made you feel confident again and that the extensions feel incredible. We're thrilled that you find them easy to apply and love the wide range of shades available. Your recommendation means the world to us! Thank you again for being a loyal customer of Foxy Locks. We genuinely value your satisfaction and are here to assist you with any future hair extension needs. Lots of love, Team Foxy Locks x

“Absolutely beautiful hair, the best I think I’ve ever purchased and this is coming from someone who has had to wear extensions since I was 17 (I’m now 35) because I unfortunately have two strands of hair on my head haha! But honestly, I’m so pleased with these extensions. Especially as I purchased some from another website recently and I had to be refunded as the hair was awful! Thank you Foxy Locks :) will absolutely be purchasing more when needed.”

Helpful Report

Dear Sarah, Thank you so much for your amazing 5-star rating of Foxy Locks! We are thrilled to hear that our hair extensions have exceeded your expectations and that you found them to be the best you have ever purchased. We greatly appreciate your loyalty as a customer, especially considering that you have been wearing extensions since you were 17. Your kind words truly mean the world to us, and we are grateful to have earned your trust and satisfaction. We are sorry to hear about your previous unpleasant experience with another website. We take pride in ensuring the highest quality hair extensions, and it is fantastic to know that you found our products to be exceptional. Thank you once again for your support and for choosing Foxy Locks. We look forward to assisting you with any future purchases and providing you with more beautiful hair extensions when needed. Lots of love, Team Foxy Locks x

“The Quality is not that great the Roots smug is far too long not very thick”

Helpful Report

Hi Una, Thank you so much for taking the time to share your feedback about your experience with Foxy Locks. We truly appreciate it when our customers let us know about their thoughts and opinions. Firstly, we'd like to apologise for the issues you encountered with our product. We're sorry to hear that the quality did not meet your expectations. We understand how important it is for our extensions to be of great quality, so we apologise for any inconvenience caused. Moreover, we also acknowledge your concern regarding the length of the root smudge and thickness of the extensions. We understand how these factors contribute to the overall satisfaction of our customers, and we want to ensure we address them effectively. To make things better, we would love to hear more from you. Could you kindly provide us with further details on how we can improve? Your input is invaluable to us, and we genuinely want to make your experience with Foxy Locks a positive one. Thank you once again for your feedback, Una. We look forward to hearing from you and working towards resolving any issues you faced. Lots of love, Team Foxy Locks x

“The hair colour was beautiful, but the designs of the ponytail was not great. It kept slipping out of my hair and the velcro would not stick very well. I have fine hair and it might have been better to do a thinner ponytail as it was hard to wrap round the base of my ponytail. I have orderd extensions in the past and been very happy but for me I feel I paid a lot of money for this ponytail and won’t be wearing it again. It’s hard to try the pony unless the labels come off and was unable to return.”

Helpful Report

Dear Rianna, Thank you so much for taking the time to provide us with your feedback on your recent experience with Foxy Locks. We genuinely appreciate your openness and honesty. We would like to offer our sincerest apologies for the issues you encountered with the design and functionality of the ponytail. It must have been frustrating to have experienced slipping and difficulty with the velcro adhering properly. We are truly sorry for any inconvenience and disappointment this may have caused you, particularly as a valued customer. We understand that having fine hair might have added to the difficulties you faced with wrapping the ponytail around the base of your hair. Your suggestion regarding using a thinner ponytail is genuinely appreciated, and we will take it into consideration for our future product development. We regret hearing that you felt the ponytail did not meet your expectations, especially considering the investment you made. We value your satisfaction and would like to make things right for you. If there is anything specific we can do to improve your experience or if there are any suggestions you have for us, please don't hesitate to let us know. Again, we sincerely apologise for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to make it up to you in the future. Lots of love, Team Foxy Locks x

“I cannot comment on the product but the return process was disappointing. I wanted to exchange but I was made to return the extensions for £6. I thought if I wasn’t happy again, it would cost me another £6.”

Helpful Report

Hello, Thank you so much for taking the time to share your feedback about your experience with Foxy Locks. We truly appreciate your honesty and value your input. We genuinely care about your satisfaction and want to make things right. We would appreciate it if you could provide us with more details on how we can improve our return process and make it more convenient for our customers. Your suggestions and ideas are highly valuable to us. Once again, thank you for bringing this matter to our attention. We are committed to continuously improving our services, and your feedback is instrumental in helping us do so. Please don't hesitate to reach out to us if you have any further questions or concerns. We are here to assist you in any way we can. Lots of love, Team Foxy Locks x

“Excellent service. Great product. Never used hair extentions before so was a bit sceptical.”

Helpful Report

Dear Tina,Thank you so much for your wonderful review and for giving Foxy Locks a five-star rating! We truly appreciate your feedback and are thrilled to learn that you had an excellent experience with our service and product. We understand that trying hair extensions for the first time can be a bit daunting, and we're glad to hear that we were able to exceed your expectations. We pride ourselves on providing excellent service and a great product, and it means a lot to us that you recognize and appreciate that. If you ever have any further questions or need assistance, please don't hesitate to reach out to our team. We're here to help! Once again, thank you for choosing Foxy Locks and for taking the time to share your positive experience with us. We can't wait to serve you again in the future! Lots of love, Team Foxy Locks x

“These are the best hair extensions ! I have worn hair extensions for 10 + years ,amazing quality hair , hair oil is fantastic too 😍”

Helpful Report

Hello, We have loved reading your amazing review! Thank you so much for your support of our brand, it means the world to us. Can't wait to see you shop with us again soon. Lots of love, Team Foxy Locks x

“Very poor color descriptions”

Helpful Report

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with Foxy Locks. We truly appreciate customers like you who take a moment to let us know about their experiences, as it helps us improve our products and services. We sincerely apologise for any inconvenience caused due to the very poor colour descriptions. We understand how vital it is for our customers to have accurate information about our products, particularly in terms of colour representation. We would greatly appreciate it if you could kindly provide us with more details regarding the issues you faced. This will help us assess the situation and work towards making things better for all our customers. Your valuable insight is crucial to our continuous improvement, and we value your opinion. Once again, we apologise for any disappointment you experienced and assure you that we are committed to enhancing our colour descriptions and overall customer satisfaction. If there is anything specific you would like us to focus on or any additional feedback you'd like to share, please do not hesitate to reach out to us. We are here to listen and ensure that you have the best possible experience with Foxy Locks. Thank you again for sharing your thoughts with us. Your support and understanding mean a lot to us. Lots of love, Team Foxy Locks x

“I already wrote a review twice. I didn't like the pony tail. While the hair was lovely it just does not stay in my hair at all. I don't think I will ever be able to wear this. I cannot, for the life of me, secure it tight enough in my hair!!!”

Helpful Report

Dear Terry, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Foxy Locks. We truly appreciate your openness and honesty, as it allows us to identify areas of improvement and make necessary changes. We sincerely apologise for the issues you encountered with the ponytail you received. Your feedback regarding its staying power is extremely valuable to us, as we continuously strive to offer products that meet our customers' expectations. We understand how frustrating it is when a hair accessory does not stay securely in place, and we apologise for any inconvenience caused. To ensure we can make things better for you, we would greatly appreciate your insight into how we can improve the design or functionality of our ponytail. Your suggestions or specific areas you believe we should focus on would be tremendously helpful. Thank you again, Terry, for bringing this to our attention. Your feedback matters greatly to us, and we are committed to continuously improving our products and services. If there is anything else we can assist you with, please do not hesitate to reach out to us. Lots of love, Team Foxy Locks x

“Good products but bottles need looked at. Nightmare to get anythin out the pumps”

Helpful Report

Hi Jenni, Thank you so much for taking the time to share your feedback about Foxy Locks. We truly appreciate it! We are thrilled to hear that you are happy with your products. Delivering excellent quality products and ensuring customer satisfaction are our top priorities, so we are delighted that we could make you happy. If you ever need any assistance in the future, please don't hesitate to reach out to us. We are always here to help and make sure your experience with Foxy Locks remains exceptional. Once again, thank you for choosing Foxy Locks and for your kind words. We look forward to serving you again soon! Lots of love, Team Foxy Locks x

“Used there tape remover, it awful leaves such an oily feel on the hair! Leaving me having to completely wash and dry both extensions and hair not impress at all. Won’t be ordering again. Will go back to what I was using.”

Helpful Report

Dear Stacey, Thank you so much for taking the time to share your feedback on your experience with Foxy Locks. We truly appreciate your honesty and are grateful for customers like you who help us improve our products. We apologise for the inconvenience caused by our tape remover. We are sorry that this was not up to your expectations and left you feeling unimpressed. Your satisfaction is of utmost importance to us, and we want to make things right. We would love to hear more about your specific concerns and how we can improve. Is there anything in particular that you would like us to address? Your input will play a crucial role in enhancing our product and ensuring a better experience for our customers. Once again, thank you for bringing this matter to our attention. We value your loyalty and hope to have the opportunity to regain your trust in the future. Lots of love, Team Foxy Locks x

“Good I am so happy”

Helpful Report

Dear Kammi,Thank you so much for your fantastic 5-star rating of Foxy Locks! Good, I am so happy to hear that you are enjoying our products. We truly appreciate your support and loyalty as a customer. Your kind words mean a lot to us, and we are thrilled to have you as part of the Foxy Locks family. If you have any further feedback or need any assistance, please don't hesitate to reach out to us. We are here to make sure your experience with Foxy Locks remains top-notch. Thank you once again for your glowing review and for being such a loyal customer. We are incredibly grateful for your continued support. Lots of love, Team Foxy Locks x

“absolutely amazing! fast delivery, amazing quality and really good packaging. obviously they are pricey but 100% worth every penny and for what you get you can understand the price”

Helpful Report

Dear Charlotte,Thank you so much for taking the time to leave a 5-star rating for Foxy Locks! We truly appreciate your kind words and support. We are thrilled to hear that you found our products absolutely amazing, with fast delivery and excellent quality. Our team works hard to ensure that each package is carefully packed for a delightful unboxing experience. We understand that Foxy Locks may come with a higher price tag, but we are delighted to hear that you believe it is worth every penny. We strive to provide our customers with the best quality hair extensions that will last and exceed their expectations. Thank you again for your wonderful review. We look forward to serving you again in the future! Lots of love, Team Foxy Locks x

“The iced latte extensions bare no resemblance to the iced latte clip in ponytail. Apparently Foxy Locks changed the colour. Should have changed the name as the new ice latte has no coffee colour”

Helpful Report

Hi Theresa, Thank you for taking the time to share your feedback with us. We are very sorry to hear you have been unhappy with the shade of your recent purchase, we would love to look into this further & reach a solution with you. Please could you kindly contact our customer care team with some pictures at help@foxylocks.com? We look forward to hearing from you. Lots of love, Team Foxy Locks x

“Hello unfortunately I need to make a complaint on my recent order, my hair extensions just came with a kink at the end which I literally can’t straighten out even tho it’s suppose to be real human hair? I use an oil heat protector and I use the correct heat as stated on the instructions but give it a couple hours and my extensions start to look so frizzy I take care of them i keep them stalled in its original box I carry a brush around with me to brush through my hair when necessary to avoid it getting tangled or knotty however none of this has worked I only wear my extensions on weekends if I have something special planned I’ve worn them 4 times and I’m really unhappy with the quality of the extensions for the price I paid”

Helpful Report

Hello, Thank you so much for taking the time to provide us with your feedback on your recent order from Foxy Locks. We truly appreciate your honesty and bringing this matter to our attention. We sincerely apologise for the inconvenience you have experienced with your hair extensions. We understand how frustrating it can be when a product does not meet your expectations, especially when it comes to the quality of our real human hair extensions. We are truly sorry for any disappointment or inconvenience this may have caused you. To help us resolve this issue and make things better for you, could you please provide us with some additional details? We would like to understand the specific issues you faced with regards to the kink at the end of the extensions and the frizziness despite proper care. This will allow us to investigate the matter further and find a suitable solution for you. Our customer care team can be contacted at help@foxylocks.com. Once again, we sincerely apologise for any frustration caused, and we are committed to making things right for you. Your feedback is incredibly valuable to us as we constantly strive to improve and provide the highest quality products and customer service. We look forward to hearing from you and working towards a resolution. Lots of love, Team Foxy Locks x

“Great quality. I use them as permanent dreadlock extensions and they last forever! Great colour match!”

Helpful Report

Dear Megan,Thank you so much for your outstanding 5-star rating and review of Foxy Locks! We truly appreciate your kind words and are thrilled to hear that you found our products to be of great quality. It's amazing to know that you use them as permanent dreadlock extensions and that they last forever! Our team takes immense pride in creating long-lasting and durable hair extensions. We are delighted to hear that our colour matching has worked perfectly for you, ensuring a seamless blend with your natural hair. Your satisfaction is our ultimate goal, and we are glad that we could meet your expectations. Finally, we cannot express how grateful we are for your loyalty as a customer. Your continued support means the world to us, and we are committed to providing you with the best hair extensions and superior service. Thank you once again for choosing Foxy Locks. We look forward to serving you in the future! Lots of love, Team Foxy Locks x

“I am very happy with the foxy locks hair extensions. It looks very natural on my hair! Thank you.”

Foxy Locks 5 star review on 13th July 2024

Helpful Report

Dear Melanija,Thank you so much for leaving us a fantastic 5-star rating! We truly appreciate your feedback, and we are thrilled to hear that you are extremely satisfied with your Foxy Locks hair extensions. It's delightful to know that they blend seamlessly with your hair and provide a natural look. We are grateful for your support, and we look forward to serving you again in the future. Lots of love, Team Foxy Locks x

Foxy Locks is rated 4.2 based on 123 reviews