Foxy Locks Reviews

Name: Foxy Locks
Address: Unit 16, Marsh Lane Industrial Estate, HAYLE, Cornwall
Rating: 4.15

4.2 Rating 123 Reviews

76 %

of reviewers recommend Foxy Locks

4.2

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Foxy Locks Review I Recommend 100%

About Foxy Locks:

Foxy Locks Hair Extensions UK are the best manufacturer and realer of Remy Clip in Human Hair extensions in the world. Often imitated and copied but never beaten on price or quality, our products put the rest to shame and we offer exceedingly good customer service and support.

Buying from Foxy Locks is simple and easy and we offer free UK delivery and great prices for worldwide shipping. Should you need any help, our awesome customer service team will help you happily.

Visit Website

Phone:

845 8387 369

Email:

help@foxylocks.com

Location:

Unit 16, Marsh Lane Industrial Estate,
HAYLE
Cornwall
TR27 5JR

Foxy Locks 5 star review on 10th December 2024

Edith Radu-Mihai****

Foxy Locks 5 star review on 17th October 2024

Lyndsey Buc****

Foxy Locks 5 star review on 4th October 2024

Sara****

Foxy Locks 5 star review on 15th August 2024

Alex ****

Foxy Locks 5 star review on 14th August 2024

Tina O'B****

331

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are literally the best extensions I've had. I've had it for 6 months, they're still perfect. nothing to say !”

Helpful Report

Dear Lucie,Thank you so much for awarding Foxy Locks with a glowing 5-star rating! We greatly appreciate your feedback and support. We're absolutely thrilled to hear that our extensions have exceeded your expectations. It brings us immense joy to know that you have been enjoying them for the past 6 months and that they are still in perfect condition. Your kind words truly mean a lot to us, and we are grateful for your trust and loyalty. Once again, thank you for taking the time to share your wonderful experience with us. If there's anything else we can do to further enhance your satisfaction, please don't hesitate to reach out. We look forward to serving you in the future! Lots of love, Team Foxy Locks x

“Love foxy locks, I wouldn't order any other brand now, I alway get the colour ice latte as it matches my hair colour perfect, however this time the colour doesn’t seem the same, it seems to have more golden tones rather than white. So, I had to wash with purple shampoo before I could wear them. That’s the reason for the 4 star rather than 5.”

Helpful Report

Dear Katie, Thank you so much for giving Foxy Locks a 4-star rating! We appreciate your valuable feedback and are thrilled to hear that you love our brand. We apologize for any inconvenience caused by the color variation you experienced with our Ice Latte shade. We understand how important it is for the extensions to match perfectly with your hair color. We truly value your loyalty to Foxy Locks and want to assure you that we continually strive to improve our products. Your feedback regarding the golden tones will be taken into consideration to enhance the consistency of our shades. Once again, thank you for choosing Foxy Locks, and we look forward to serving you with even better products in the future. Lots of love, Team Foxy Locks x

“The best clip in extensions I’ve had , the colour match is perfect, had so many compliments”

Helpful Report

Hello, Thank you so much for your fantastic 5-star rating of Foxy Locks! We sincerely appreciate your support and we are thrilled to hear that our clip-in extensions have exceeded your expectations. It's fantastic to know that the colour match was spot-on and that you have received numerous compliments. Your kind words truly mean the world to us! We are committed to providing the best products and service to our valued customers, and reviews like yours inspire us to keep delivering top-notch quality. If there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for choosing Foxy Locks. We look forward to serving you again in the future! Lots of love, Team Foxy Locks x

“Hi Foxy Locks !! I just l💕💕💕ve my extensions! I Have been a customer for a good many years. I travel to many parts of the world always with an eye out for beautiful hair and honestly I don’t get anything better than yours ! Your invisible silicon band is the best for my thin hair. ❤️❤️❤️”

Helpful Report

Hi Robin! Thank you so much for your amazing 5-star rating and for taking the time to share your love for Foxy Locks! We are thrilled to hear that you are a long-term customer and that our extensions have been a constant source of beauty during your travels. Your kind words about our invisible silicon band and its perfect fit for your thin hair mean the world to us. We truly appreciate your continued support and are grateful to have you as a valued customer. ❤️❤️❤️ Lots of love, Team Foxy Locks x

“I have been following Foxy Locks ever since I was a teenager and have dreamed of owning a set of extensions. Now I am getting married in a few months and I can’t wait to wear them!!”

Helpful Report

Dear Brooklyn, Thank you so much for your glowing 5-star rating of Foxy Locks! We truly appreciate your support and are thrilled to hear that you have been following us for so long. Your dreams of owning a set of extensions are about to become a reality, especially as you approach your wedding day just a few months away! We are beyond excited for you and can't wait to see how stunning you will look wearing our Foxy Locks extensions on your special day. Thank you once again for your kind words and for choosing Foxy Locks. We are here to support you every step of the way, ensuring that your dream wedding look is absolutely perfect. If you have any questions or need assistance, please don't hesitate to reach out. Congratulations on your upcoming marriage, and we wish you a lifetime of happiness together! Lots of love, Team Foxy Locks x

“Absolutely LOVE these extensions! I used the colour match service which was spot on! Got so many compliments wearing them and the quality of the hair is fabulous. They don't feel heavy in my head and the tracks are super slim and literally invisible! Will definitely be recommending these extensions to everyone!”

Foxy Locks 5 star review on 12th June 2024

Helpful Report

Dear Leigh, Thank you so much for your incredible 5-star rating of Foxy Locks! We truly appreciate your kind words and are thrilled to hear that you absolutely love our extensions. We are delighted that our colour match service exceeded your expectations and provided you with a spot-on match. It's fantastic to hear that you received numerous compliments while wearing our extensions and that you were impressed with the fabulous quality of our hair. We take pride in offering extensions that are lightweight and feature super slim tracks that are practically invisible. We are truly grateful for your loyalty as a customer and for recommending our extensions to everyone. Thank you for choosing Foxy Locks, and we look forward to continuing to exceed your expectations in the future. Lots of love, Team Foxy Locks x

“I have used Foxy locks for 4 years and I love them. Mocha toffee ombré was a change from my usual Brondie shade and they blend in so well with my own hair. Great quality and the welts are so flat they are undectable.”

Helpful Report

Dear Helen,Thank you so much for giving Foxy Locks a 5-star rating! We are absolutely thrilled to hear that you have been using our products for the past 4 years and that you love them. It's wonderful to know that our Mocha Toffee Ombré shade made a refreshing change from your usual Brondie shade, and we're thrilled that the extensions blend so seamlessly with your own hair. We take great pride in ensuring that our products are of excellent quality, and it's delightful to hear that the welts are so flat they are completely undetectable. Thank you once again for your fantastic review. We truly appreciate your continuous support, and we can't wait to continue providing you with great products in the future. Lots of love, Team Foxy Locks x

“I have been ordering Foxy Locks clip in hair extensions and ponytails for the last 4 years and the price has considerably gone up, but unfortunately the quality has gone down. The last ponytail I received was very thin and the hair was shedding immediately. I also only get 1 months wear out of the ponytails as they start matting up and going all frizzy and the colour fades. I’m now trying another brand to see if the quality is better, but Foxy Locks have definitely lost me as a customer.”

Helpful Report

Hello, Thank you so much for taking the time to share your feedback about your experience with Foxy Locks. We truly appreciate customers like you who provide valuable insights to help us improve our products and services. We constantly strive to provide our customers with the best products, and we are truly sorry that we fell short of your expectations this time. We truly value your loyalty as a long-term customer, and it saddens us to hear that we have lost your trust. We are committed to making things right and would love to hear more about your experience and how we can make improvements. Your feedback is essential in helping us address these issues and ensure that our products consistently meet the highest quality standards. Please can you kindly contact us at help@foxylocks.com? Once again, we apologize for any inconvenience caused and appreciate your honesty. If there is anything specific you would like to share or any suggestions you have for us, please feel free to reach out. We are always here to listen and take the necessary steps to enhance your future experience. Thank you for your understanding and support. Kind regards, Team Foxy Locks x

“Highly disappointed with the service received. And lack of customer empathy/ support. Being accused of lying when attempted to return an item. And refusing to provide either a refund or replacement item. The item which came seemed like it had not been packaged correctly or sent out incorrectly. I have been advised that I had broken the seal on the item and due to this the item needed to be returned to me. The items had been sent out with broken seal which is the reason for the return. However foxy lock have refused the return, advising I should have also emailed or phoned them. I had phoned them but due to the weekend they were closed, even though I had submitted refund reason online. They stated this was insufficient. This was my first time purchasing extensions and my sister recommended foxy lock due to the quality of the hair. I am only reviewing based on my personal experiance, I had asked for a manager phone call me to talk through the rational. To which the response was I had been speaking to one via email. And I have had no further communications since. However they are still waiting to return the item to me. And item which is faulty, to which they believe to have been used, and they are wanting me to then accept a return for an opened fault item.”

Helpful Report

Hello, Thank you for taking the time to share your feedback with us, we are very sorry to hear you have been disappointed with the customer service and return process on this occasion. We can see from your contact with our team unfortunately we have been unable to accept your return as the hygiene seal has been broken and the hair smells of a pollutant. As stated on our website & the return form, all items must be returned unopened without any smell of pollutants within 30 days of receipt to be accepted for a refund. We have very strict dispatch processes in place prior to shipping and we can assure you we would not have sent the item to you in this condition. Unfortunately as your return doesn't comply with our policy, we have had to refuse this and we will await your reply in regards to organising this item to be sent back to you. Please kindly get back in touch at help@foxylocks.com if you have any further queries or questions in regards to this. Kind regards, Team Foxy Locks x

“Great quality product. Long lasting and nice packaging.”

Helpful Report

Dear Salima,Thank you so much for your wonderful 5-star rating of Foxy Locks! We truly appreciate your support and are thrilled to hear that you love our product. Your kind words about the great quality, long-lasting nature, and nice packaging of Foxy Locks mean the world to us. Thank you once again for choosing Foxy Locks, and we look forward to continuing to exceed your expectations in the future. Lots of love, Team Foxy Locks x

“Great quality, discreet band with full thick hair”

Helpful Report

Hello, Thank you so much for your glowing 5-star rating of Foxy Locks! We truly appreciate your support and are thrilled to hear that you are satisfied with our products. It's wonderful to know that you find our hair extensions to be of great quality, featuring a discreet band and full, thick hair. We take pride in delivering exceptional products that provide our customers with the best hair transformation experience possible. Your loyalty as a customer means the world to us, and we are grateful for your continued trust in our brand. We will always strive to meet and exceed your expectations. Once again, thank you for your kind words and for choosing Foxy Locks. We look forward to serving you again in the future! Lots of love, Team Foxy Locks x

“Terrible customer service. No option to return unused product back for a refund to your bank account. Contacted customer service and no reply. Stuck with extensions I can’t use”

Helpful Report

Dear Rosie, We are very sad to see you have left us a negative review. Unfortunately we have been unable to locate any contact from you, we have reached out to you via email to assist you further with returning your item. All items can be returned unused within 30 days of receipt for a refund or exchange, we have provided instructions in our email on how to return your item. If you have any further questions, please do not hesitate to contact us at help@foxylocks.com and we would love to assist you. Kind regards, Team Foxy Locks x

“The quality of the products are great but the returns and customer service are non exisitng. If you buy the correct product frist time then you'll have a great experience but returning something is made incredibly difficult. I was sent a return label that I needed to print (noone has a printer anymore, just send a QR code like everyone else) I had to pay to print this off, just to take it to royal mail to post, for them to tell me that I have to go to a specific royal mail delivery office rather than just a normal post office (again, why? every other company you can just get a QR code and return via a normal post office). I've now recieved an email from the foxylocks team telling me I owe them £3 for this postage and nothing can happen until I pay that. The foxylocks product I bought was already £200, and now I'm expected to pay an extra fee? Why? Awful returns process, really dated and completely puts me off using them.”

Helpful Report

Dear Olivia,Thank you so much for taking the time to provide us with your valuable feedback about your experience with Foxy Locks. We truly appreciate your honesty and insights. We sincerely apologize for the inconvenience you encountered regarding our returns and customer service. We understand that the process of returning items can be frustrating, and we apologize for making it difficult for you. We have noted your concerns about the return label printing and the specific Royal Mail delivery office requirement. We will certainly take this into consideration and explore alternative options, such as providing a QR code for returns. Your feedback regarding our returns process being outdated is duly noted. We are constantly striving to improve our services and make the entire process smoother and more convenient for our customers. Olivia, we genuinely appreciate your input, as it helps us identify areas where we can enhance our customer experience. We would love to hear any further suggestions you may have on how we can make things better for you and all our customers. Once again, thank you for your feedback and for choosing Foxy Locks. We value your business and are committed to serving you better in the future. Best regards, Foxy Locks Customer Support Team

“Love my extension's such a good match after I incorrectly ordered my first set but exchanged. Excellent customer service!”

Helpful Report

Hi Suzanne, Thank you for your amazing feedback! We are so pleased to hear you have been happy with the service provided by our team. Lots of love, Team Foxy Locks xxx

“My go to brand for the best hair extensions”

Helpful Report

Hi Kayla, We are delighted to your be your go to brand for extensions! Thank you so much for your amazing 5 star rating. Lots of love, Team Foxy Locks xxx

“Really disappointed with the customer service received from foxy locks after receiving a faulty item. To return this item has been an absolute pain. The returns portal has been down and I was advised to pay out of my own pocket to arrange a collection I visited two different courier delivery options who refused to take my parcel as the label was not a correct QR code label and needed to be printed in which I don’t have a printer I was even advised to ask my neighbour if they could print a label for me which I find crazy! This is so disappointing as I am a regular customer of foxy locks and have bought extentions for years and never had any issues with the quality. This one occasion where they had an issue has been such a painful experience to try return. Finally I’m being sent a label in the post but this has been on going back and forwards for weeks why can’t a return process be straight forward.”

Helpful Report

Hi Frankie, We are very sorry to hear you have been unhappy with your shopping experience with us on this occasion. Our team will always aim to provide only the best service for our lovely customers and we apologise that we have fallen short of your expectations. If you require any further assistance with returning your item, please kindly get back in touch and we would love to resolve this for you. Kindest regards, Team Foxy Locks x

“I bought hair extensions for my daughter but unfortunetly they were the wrong type. Foxy Locks gave me a full refund within days. Many thanks-First Class service, and I would buy from them again.”

Foxy Locks 5 star review on 14th May 2024

Helpful Report

Thank you so much for your glowing 5-star rating of Foxy Locks! We truly appreciate your support and are thrilled to hear about your great experience. Our team is dedicated to providing quick and perfect shipping, along with products that our customers love. We're glad that you're enjoying your purchase and we look forward to serving you again in the future! Lots of love, Team Foxy Locks xxx

“These extensions are lovely and great quality. Very happy with mine”

Helpful Report

Dear Donna,Thank you so much for your fabulous 5-star rating of Foxy Locks! We truly appreciate your kind feedback. We are thrilled to hear that you find our extensions lovely and of great quality. Your satisfaction means the world to us! We are delighted that you are happy with your Foxy Locks extensions. We strive to provide our customers with the best quality products, and it brings us joy to know that we have met your expectations. Thank you again for your support and for choosing Foxy Locks. We hope to continue providing you with excellent products and customer service. Lots of love, Team Foxy Locks xxx

“Sent the wrong length to me despite ‘checking before sending’. Order won’t arrive on time for my holiday now.”

Helpful Report

Hi Elecia, We are very sorry for any inconvenience this has caused and we would love to resolve this for you. Please kindly contact us at help@foxylocks.com if you would like any further assistance with this matter. Kindest regards, Team Foxy Locks x

“Lovely quality hair very soft and thick only thing I would say is the shade iced latte isn’t consistent because I have a ponytail in the same shade and my ponytail was way more of a silvery blonde whereas my clip ins was more of a warmer yellow tone with the silvery highlights”

Helpful Report

Dear Shan,Thank you so much for your fantastic 5-star rating of Foxy Locks! We truly appreciate your kind words and continued loyalty as our valued customer. We are thrilled to hear that you find our hair extensions to be of lovely quality, very soft, and thick. Your satisfaction and positive experience mean the world to us! We apologize for any inconsistency you encountered with the shade "iced latte." We strive to maintain consistency in our products and appreciate your feedback. Rest assured that we'll take your comments into consideration to improve our future offerings. Once again, thank you for your support and for choosing Foxy Locks. We look forward to serving you again soon! Lots of love, Team Foxy Locks xxx

Foxy Locks is rated 4.2 based on 123 reviews