ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 970 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a smooth a professional experience. My Item was posted quickly without any issues. I would use them again when I need to forward shipments from the UK.”

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Posted 3 years ago

Many thanks for your review, we really appreciate this and I'm pleased to hear that you are happy with the service and look forward to working with you again soon.

Posted 3 years ago

“This is my first time using ForwardVia and it's been easy and hassle-free from day one. :) Thank you!”

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Posted 3 years ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Posted 3 years ago

“Excellent service. Fast shipping!”

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Posted 3 years ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Posted 3 years ago

“I was just disappointed that 2 packs of socks cost 17 pounds to ship and I didn't actually receive them for 3 weeks. I'm afraid I won't be using this company again.”

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Posted 3 years ago

Hi, Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the price paid. We can see you've selected lowest cost option, Royal Mail without tracking (untracked), which is a service can take up to 8 weeks for delivery. This was specified at the time of order and it is also listed on our website https://support.forwardvia.com/article/57-how-long-package-to-reach-me The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery. ForwardVia are a service provider and are unable to compete with some retailers who cover their actual costs on the sale of the product. The shipping cost as shown depends purely on both the weight, dimension and shipping destination regardless of the item value, which is an industry standard. I hope this information helps going forward and that you will consider using our services again.

Posted 3 years ago

“Overall good experience, except that I was unable to repact two packages into one and had to pay the shipping costs twice”

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Posted 3 years ago

Hi, many thanks for leaving us your feedback, it is much appreciated. We can see that you've ordered to consolidate the 2 packages as receive from store. However, each package size is 59 x 59 x 51 cm would make it not possible to combine into one box. Even if it is doable, it is not recommended as, it would make it difficult for the courier to handle causing it prone to damages during international shipping. Perhaps for future orders, you can request for us to have a look to see if it can be consolidated/combined by unpacking and repacking. Our warehouse team will then assess it for you. If possible, we will provide you a quote for you to decide to proceed or ship individually. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you encounter any issue using our service.

Posted 3 years ago

“Great service, quick turnaround and arrive in perfect condition”

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Posted 3 years ago

“Amazing service, would have never been able to buy what I wanted as the company was only shipping within the UK”

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Posted 3 years ago

“Service was easy to use, and parcel arrived in a timely manner and in great condition. Thanks!”

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Posted 3 years ago

“Safe and very user friendly”

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Posted 3 years ago

“Great service, everything was ok, except for a little inconvenience due to new EU VAT rules.”

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Posted 3 years ago

“Reliable and excellent, affordable postage rates via Royalmail to North America (and i would know, as I lived in the UK for around 5 years and would ship things to friends back home regularly). Previously tried another service called Package express and Forward via blew their rates out of the water. Highly recommend for your GB forwarding needs, it definitely is worth it to go for a specialty forwarder based in the UK.”

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Posted 3 years ago

“At first i thought it's quite expensive upfront. But i was so relieved that there is no hidden charges once i am ready to ship out,unlike ComGateway(i wonder how many types of surcharges they have),and shipped out very fast! Quick response from the customer supports via email too.”

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Posted 3 years ago

“Very good and reliable service … highly recommended”

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Posted 3 years ago

“Perfect service!!!!”

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Posted 3 years ago

“Very easy to use and quick shipment. Just the shipping prices are really high to me.”

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Posted 3 years ago

Many thanks for taking time to leave us feedback. We are glad to hear that the service we provide you is excellent. ForwardVia are a service provider and are unable to compete with some retailers who cover their actual costs on the sale of the product. The price paid to ForwardVia includes the use of the address, the acceptance, processing, storing and preparation of your goods for international transit including any export paperwork required. We also offer full customer support for all tracked shipments until delivery. I hope this information helps explain how shipping fees are charge. If you have any further questions please don't hesitate to get in touch.

Posted 3 years ago

“Efficient and professional service. Very satisfied and will use again.”

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Posted 3 years ago

“Forwardvia is a godsend. Without them and their wonderful service I wouldn't be able access certain items from vendors who refused to ship outside the UK and EU. They have a very simple and easy to use website and there is no elaborate registration. The website is also easy to use allowing you to track and monitor the receipt of your shipment and to set up a consolidation if necessary. They are honest, efficient and helpful. I strongly recommend them to anyone who needs help in forwarding goods from the UK to international locations.”

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Posted 3 years ago

“excellent, no fuss, very fast”

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Posted 3 years ago

Many thanks for your feedback, we are pleased that we continue to provide a great service and look forward to receiving your continued support.

Posted 3 years ago

“A great service - I live in Australia and wanted to order my daughter a limited edition item for her birthday, however the vendor only shipped to UK addresses. I have never used Forwardvia before, however they were fantastic - the product arrived promptly and in perfect condition - thank you. The only thing I would question is whether you should receive an email when a product arrives at the Forwardvia address? I'm not sure if I missed an email, however I only found out my product had arrived by logging onto the platform. (I pre-ordered last December and I was eagerly following the release of the product ie. I knew roughly when to expect it). Apart from that, the staff were very helpful and prompt with answering any questions - I would definitely recommend them and I will use them again. Thank you!”

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Posted 3 years ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia. In regards to email notifications, customers receive an automatic notification every time a package is logged into their account, however, these do sometimes go through to spam or junk folders. If at any time there is any doubt of a package has arrived, you can always contact us and we can check it for you or you can add our email address to your address book.

Posted 3 years ago

“Absolute perfect and friendly service. Only for me from Germany it is not very easy to understand the website and how it works in the first moment. But after trying a little, it was possible to work with it;-) Thanks for the service! Gerhard”

Helpful Report

Posted 3 years ago

Many thanks for submitting this review and for your comments. We appreciate all customer feedback to ensure we can continue to offer our customers the most professional and efficient forwarding service possible. We are glad to hear you mastered using our website, please don't hesitate to get back in touch if you should require any further assistance with anything else and we will be more than happy to help you.

Posted 3 years ago

ForwardVia is rated 4.8 based on 970 reviews