ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 970 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

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“Great work !!”

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Posted 3 years ago

Thanks for taking the time to submit your feedback and for the lovely comments. We are thrilled to hear that you have felt very satisfied with the service offered to you :)

Posted 3 years ago

“I really like your service. thank you for such a wonderful service to us.”

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Posted 3 years ago

“The system was easy to use and delivery was fast. However the tax and duties were not included unlike one I use in the US, so I got a surprise bill that made the whole purchase not worth the money.”

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Posted 3 years ago

Hi, thank you for your feedback. We are sorry to hear that you weren't expecting the local tax and duty. All the shipment do not include local tax and duty. This is as stated on our website: on FAQ, Shipping page, Shipping Rates and various other main pages on our our website. The information is made as clear as possible to avoid any surprises. The import charges can vary from country to country, and depending on the item type. We therefore unable to offer shipping with import tax included. We can only apologise if weren't expecting it. Let us know if you require any further assistance from us or if you have any further questions.

Posted 3 years ago

“Best service ever ! Very fast and professional.”

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Posted 3 years ago

Many thanks for submitting this review and for your lovely comments. We appreciate all customer feedback to ensure we can continue to offer our customers the most professional and efficient forwarding service. Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.

Posted 3 years ago

“I love this forwarding service! It's easy to use, reasonably priced and the customer service is excellent. I love having access to shops in the UK and Europe along with efficient methods for receiving my items in the USA. I would highly recommend their services!”

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Posted 3 years ago

Many thanks for taking the time to submit your feedback and for the lovely comments. We are thrilled to hear that you have felt the service offered to you is excellent. Your recommendation is much appreciated. Please don't hesitate to get back in touch if you should require any further assistance with anything else and we will be more than happy to help you :)

Posted 3 years ago

“The shipping was very fast and came in great condition.”

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Posted 3 years ago

“I have been using ForwardVia regularly, never regret with the service, clear instruction & user friendly of their website and ofcourse their "value for money" shipping options, love it, love it, love it, will always use it again. Stay safe & healthy to all ForwardVia team.”

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Posted 3 years ago

“Process was easy, and product arrived perfect and on time! Strongly recommend this company! Thank you forward via for getting my dress to me safely to another country!”

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Posted 3 years ago

“Genuinely the best forwarding service I have ever used, and I've used numerous across Europe, North America, and South America. Excellent user interface, superb packing and consolidation (neat and careful, never any damage), as well as friendly and speedy customer service. Highly recommended!”

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Posted 3 years ago

“Perfekt og spiller 110%”

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Posted 3 years ago

“Service was fast, Packaging was integer and can't complain about this. Only thing is that shipping rates for shipping to italy are a little bit high and if you pick UK mail, they don't even give you a tracking number. Apart from this everything was good. I would use this service again for sure”

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Posted 3 years ago

“Outstanding customer service. fast and accurate in handling and shipping. always kind, attentive and trustable.”

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Posted 3 years ago

“Overall the service was excellent, have no complaint for that. Just something to improve in term of selection of courier service. Understand due to Covid, the list of courier that able to handle our parcel are limited, but if any improvement needed, this area is worth to look on.”

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Posted 3 years ago

“I am amazed at how quickly the shipment arrived in Australia and to me in Hobart. Only drawback was the high cost of shipping which makes the purchase expensive. I would have to consider this carefully before using again.”

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Posted 3 years ago

“Great as usual :)”

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Posted 3 years ago

“Got my package within 10 days from the UK to Malaysia however it's kinda pricey”

ForwardVia 5 star review on 27th February 2021

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Posted 3 years ago

“Your web page is not easy to navigate and you also bought the more expensive listing on Amazon UK. If you had followed my instructions in a more timely manner you could have saved me close to £10. Time is of the essence with some of these purchases and it took you close to six hours to buy the requested item. Otherwise a useful service.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your feedback. We can see that your assisted purchase order was placed on 12th Feb, Friday at 18:31 (GMT/UK Time) in the evening. At that time of you placing the order our office is closed. Our staff have left the office when you placed the order. Well being of our staff is very important, we always encourage them to leave on time at 17:30 to spend time with their family. Our office opening time is as listed on our website. A member of our staff then processed your order the next morning on 13th Feb as soon as our office open at 9:16 am. This was under an hour of you placing an order during our office opening time. We aim to process assisted purchase order within 6 hours, subject to our opening time, as described on our website. With regard to the price of the item, unfortunately, we have no control of the pricing of the goods. It is disappointing for the store/seller to increase the price in short period of time, without a valid reason. Again, even though it is disappointing we play no part in the pricing, and we ordered it as soon as we possibly can during our opening time within the target time promise. We hope the above clarifies the matter. Feel free to contact us should you need further clarifications.

Posted 3 years ago

“Hey guys, I've only used you a handful of times, but your communication has always been very clear and the service has been wicked quick. I love you and plan to use you for many years to come. Below there's question that asks how quick your responses have been. I honestly don't know the answer because it's always been comfortably in the "reasonable" timeframe, you know? I just check my email the next time around and you'll have sorted my issue or gotten my order going.”

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Posted 4 years ago

“Parcel dispatched quickly and efficiently at reasonable cost. Very happy with the service”

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Posted 4 years ago

“I'm impressed. Friendly and intuitive interface, no extra steps. As easy as 1-2-3. I received my package overseas in less than a week. And they accept payments in Paypal, that's nice.”

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Posted 4 years ago

ForwardVia is rated 4.8 based on 970 reviews