ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 970 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice experience. It was my first time and I felt it all was so easy.”

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Posted 3 years ago

“Unfortunately my experience with them was not so good. I don't mind paying the fees for combining packages but the UPS fee was a shock. From the US to Ireland would cost $30 but to pay £30 from UK to Ireland is really bad It has been 3 weeks since my package was sent and the tracking message has been repeating daily now since arrival at UPS Ireland on the 12th of May: "Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information."There is no contact information. I have written this off as a bad experience”

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Posted 3 years ago

Hi, we are sorry to hear the issue you've encountered. We can see that your package was dispatched from us and the Courier, UPS you selected collected from us the next business day. Shipments can sometimes take longer to get through. Unfortunately, once the consignment leaves our warehouse, it is out of our control as we do not handle the delivery of it in transit. We can only advice you to get in touch with our customer service, and we are more than happy to assist you. Due to the current unprecedented COVID-19 situation and BREXIT, please allow ample time for delivery. This has become quite common with many countries putting in restrictions especially food related items into the EU. We have a number of parcels taking longer than usual for delivery, and some returned due to EU import restrictions. We contacted UPS on 28th May after seeing your review, and they responded to say that the shipment has been released by custom and are still waiting for them to forward the package to the destination facility. We just checked the UPS tracking today and we can see that it has been delivered on 31 May at 9:15 am. We trust that the issue has been resolved. If you have any further questions or need further assistance please don't hesitate to get in touch. Our customer service team are always happy to help.

Posted 3 years ago

“Well organised with attention to careful packing for shipments. No delays once fees are paid. Keep up the excellent standards!”

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Posted 3 years ago

“Easy to use service, very reasonable international shipping from the UK to Australia and, most importantly, my Funko Pops arrived in pristine condition! Thank you.”

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Posted 3 years ago

“Incredibly expensive. Got also hit with a salty border bill.”

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Posted 3 years ago

Hi, many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the price. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery. The above is as stated on our website. Also on our website and shown when you order shipping, the shipping cost excludes local tax and duty. These charges are outside our control depends on individual country import law. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you encounter any issue using our service.

Posted 3 years ago

“very fast handling, comfortable handling”

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Posted 3 years ago

““Does what it says on the tin”. Fast and efficient. Highly recommended.”

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Posted 3 years ago

“Prompt service.”

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Posted 3 years ago

“I’ve used the service to ship from UK to Brasil! Amazing, everything just worked, really simple to use, no hidden fees or anything, I recommend!”

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Posted 3 years ago

“Thank you so much to ForwardVia for the service of assisted purchase and I found your site super simple, practical and also beautiful. Very intuitive and the shipping options they give us are great for decision making and saving. I look forward to making further purchases with your support. I'm from Brazil and I recommend it.”

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Posted 3 years ago

“Great to have your service. thank you //”

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Posted 3 years ago

“So excellent service and fast; we will use your service again with no hésitation ; Thank you very much”

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Posted 3 years ago

“I loved the service. Thank you”

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Posted 3 years ago

“I made online purchase from Karen Millen but quickly realized they don’t ship to Canadian. I Googled Forwarding companies and I found your company to be the most reputable one . Sure enough , I was very impressed by your swift and efficient and reliable service . Thank you so much !”

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Posted 3 years ago

“Very quick shipping. Had no problems 👍🏻”

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Posted 3 years ago

“Quick and efficient.”

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Posted 3 years ago

“Thank yoooooou”

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Posted 3 years ago

“Easy website to use, quick turn over of the parcel process. Very very happy with the process that ForwardVia provide.”

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Posted 3 years ago

“Always prompt and efficient. Have been very pleased.”

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Posted 3 years ago

“The only problem is the price, especially the parcel weight over the 20KGS, nearly 2 times than other one's, thanks. Sincerely-Edward on behalf of Airgoo”

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Posted 3 years ago

ForwardVia is rated 4.8 based on 970 reviews