ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 970 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service, reliable, user friendly. Lots of options to help manage your package throughout the process.”

Helpful Report

Posted 1 year ago

“First class service. Excellent website that easily lets you view and consolidate packages etc. very fast turnaround and no hidden costs. Highly recommended.”

Helpful Report

Posted 1 year ago

“Very easy and pleasant transaction. It was working smoothly. The package was delivered to their site. I was informed, made payment and after a few weeks package was at my address in Croatia.”

Helpful Report

Posted 1 year ago

“Absolute rip off. Don’t even bother if you want to ship to australia.”

Helpful Report

Posted 1 year ago

Many thanks for taking the time to review our service, however, we are sorry to hear that you are unhappy with our shipping rates. Our fees and shipping rates are publicly available on our website and shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. The goods you wish to ship are flammable and classified as dangerous goods and have a courier surcharge and re-packaging fees which are depended on the type of goods and volume. International Air Transport Association, IATA, and International Carriage of Dangerous Goods by Road, ADR have strict rules in place when transporting these goods. Shipping it without adhering to the rules will result in a return/disposal and a fine. There is information available on our website regarding shipping dangerous goods for customers to consult before shipping, customers can also contact us via help@forwardvia.com to request a dangerous goods quote and check if goods can be shipped to their Country before using our service. The goods can also be returned to the store, which is an option we offer. We believe we offer the most competitive shipping rates to Australia and other international destinations, and we are one of the few in the UK who can ship dangerous goods to international destinations. I hope this information helps explain how shipping fees are charged. If you have any further questions or require assistance, please don't hesitate to get in touch via help@forwardvia.com.

Posted 1 year ago

“Excellent support, very quick service”

Helpful Report

Posted 1 year ago

“Helpful and fast :-)”

Helpful Report

Posted 1 year ago

“It was a successful experience I was still in need of some nutritional supplements from a British company that does not have international shipping The mailing address was opened within two minutes, and the shipment was completed within 5 working days Thank you for your kind consideration”

Helpful Report

Posted 1 year ago

“Exceptional customer service and prompt response time. Would trust Forwardvia with all package forwarding.”

Helpful Report

Posted 1 year ago

“I have been using ForwardVia for some time now and am always pleased with their service. Never any issues and always a pleasure to deal with. Keep up the good work. Cheers! Steve”

Helpful Report

Posted 1 year ago

“10/10 , made it possible to buy something that else i could not have purchased. Will use again”

Helpful Report

Posted 1 year ago

“Uber service, super fast result, they send the full content details and wrap up all good. Perfect service.”

Helpful Report

Posted 2 years ago

“Worked great!”

Helpful Report

Posted 2 years ago

“I am very impressed with this service. The 32 days of free storage is a great idea and the consolidation allows me to shop for multiple items. My only feedback would be the price of the consolidation is a quite high especially when combining multiple packages and could perhaps do with a maximum amount cap off point, but otherwise the service is simple and has great communication”

Helpful Report

Posted 2 years ago

“Outlined steps of communication made it easy for me to know how forwarding mail from another country works. Found ForwardVia to be very fast, reliable and easy to use. Will definitely use their services again.”

Helpful Report

Posted 2 years ago

“Perfect, needed to buy some things for a vintage car that I could not buy in the US and I could not find anyone anywhere that would ship to the US. I used Forwardvia everything went smoothly and very quickly. Only thing I wish is that there were less expensive slower shipping options available. Only shipping options available for larger items is 2 to 3 day air freight. It is ok though everything shows up quickly with great service and communication every step of the way.”

Helpful Report

Posted 2 years ago

“Great service! Bought a pair of boots had them shipped to forward via and they shipped to me in the US. Very easy and straightforward. Affordable pricing. Amazing service”

Helpful Report

Posted 2 years ago

“Great service; cheaper postage options”

Helpful Report

Posted 2 years ago

“Fantastic service”

Helpful Report

Posted 2 years ago

“Shipping was quick, and customer support responded extremely quickly and were understanding with making changes to my order.”

Helpful Report

Posted 2 years ago

“I’m a bit disappointed really. My order arrived at your warehouse on January 13th and I processed the shipment within a day or so. I was given two choices both with Royal Mail Parcel Force to forward my parcel to Dubai. I picked the quickest service. Nothing happened for a week then I received an email informing me of the problems Royal Mail were experiencing due to the cyber attack and advised that I could cancel and choose another courier service instead of Royal Mail to speed the service up. I cancelled only to find the same two Royal Mail services with no other courier services available. I would have gladly paid extra for fedex or another courier that ships to Dubai. I’m still waiting for my parcel that arrived at forwardvia on Jan 13 which is disappointing as I’m used to waiting a few days for deliveries from the UK. It would be great to see more courier options available to choose from instead of Royal Mail ParcelForce.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We are sorry to hear that you were not satisfied with the service you received. We just checked our system that you placed a first order to ship your package on Friday, 13 Jan at 16:07. We informed you on 16 Jan, the next business day after the weekend, when our office is open about Royal Mail do not accept any parcels due to cyberattack. Unfortunately, this is outside our control as all shipments are handled by 3rd party carriers. Looking into your 2nd shipping order more closely, we can see you've entered Dubai as City and entered country United States which is an incorrect shipping address, hence courier options were not shown. You can see the shipping address you entered and the details of the order you placed in your account. The shipping labels were generated automatically when you place a shipping order. Package details and the shipping address you provided were automatically sent to the carrier's system to labels for export. The labels are then printed and attached to the package and handed over to the carrier when they collect it. Due to the incorrect address you provided, the package may not get to the correct destination. Royal Mail may ship it to the correct destination or they may return it to the sender (us) if they are unable to process it. Unfortunately, there is no way to know, and Royal Mail partial tracking does not normally provide any further information. We hope that the above clarifies your query. Please do not hesitate to contact our customer service if we can be of further assistance to you.

Posted 2 years ago

ForwardVia is rated 4.8 based on 970 reviews