ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 970 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great fast service and fair prices. I can only recommend.”

Helpful Report

Posted 4 years ago

“Great company, fast shipping, good feedback to questions.”

Helpful Report

Posted 4 years ago

“Great service and communication. Fast turnaround. Will happily continue to use this service.”

Helpful Report

Posted 4 years ago

“Very good service! fast and reliable and get back to you ASAP when you have questions”

Helpful Report

Posted 4 years ago

“Very trustworthy and swift service. Hassle free! Highly recommended. Cheers Forwardvia!”

Helpful Report

Posted 4 years ago

“I used to love this but now there pricing is getting out of control. I may use another provider”

Helpful Report

Posted 4 years ago

“great service ! quick and efficient”

Helpful Report

Posted 4 years ago

“I used Forwardvia 3 times last year and I like to option using Royal mail and local post services but I think that there is a limitation of other providers with a fast delivery! The options available as DHL has a very high cost! I think the platform needs to be improved with more features as visualization of packages, photos, ship calculator, regular alerts when package is becoming overdue , etc”

Helpful Report

Posted 4 years ago

Many thanks for taking the time to review our services. We are sorry to hear that the experience didn't meet your expectation. There may be some misunderstanding there reading through your feeback. We do offer to ship using budget service like Royal Mail and Landmark Global. Naturally these lower cost options are slower service, which is reflected in the price. Royal Mail is for up to 2 kg and Landmark is up to 30 kg. Any parcel size limits are imposed by the Carriers, which unfortunately outside our control. Each Carrier has a size limit as to what they can accept, we unable to change that. You mentioned few other services, photos, shipping calculator, alert are all available. Perhaps email us at help@forwardvia.com if you need help, our customer service team are more than happy to show it to you. I hope my explanations clarifies the issues you have experienced. Please don't hesitate to get in touch with our Customer Service team and they will be very happy to assist you.

Posted 4 years ago

“Really happy with the quick and clear options and delivery. Really loved the service”

Helpful Report

Posted 4 years ago

“Inbound and outbound goods movement has become more streamlined post the new website operating. Two weak points are: Lack of accuracy and description with inbound items description. The cost for return of goods is set too high. Packages reciept to Vietnam some cartons require a more robust construction. (heavier ply) I would rather see a regular update for changes to destination country regarding restrictions imposed rather than expect an update from carriers who are unreliable. Some forwarding agencies are current on a country by country day to day basis Shopping promotions newsletters have less significance than the above import update changes are essential.”

Helpful Report

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

“Honestly, a really good experience, customer service replies quickly and clearly, was really easy to get a product to me in Canada that is only available in the UK. The site wouldn't accept a international credit card, so I used the assisted purchase service. Was flawless.”

Helpful Report

Posted 4 years ago

“I have been using Forward via for more than a year now and overall i am very happy with their services. Communication is fast and so is execution of consolidation and expediting of shipment. What I do really appreciate is that they give you various options for shipping methods to suit all pockets. I am also really happy with their service during COVID, apart from shipping options being limited everything else has been running smoothly with my orders as it always has and I am sure shipping options will be back to normal as time goes on.”

Helpful Report

Posted 4 years ago

“super easy to work with and verry fast shipping. Highly reccomend using their service”

Helpful Report

Posted 4 years ago

“Excellent.”

Helpful Report

Posted 4 years ago

“Fast and easy to use. Just very expensive. But I guess that’s the price to pay if you want to shop from the UK.”

Helpful Report

Posted 4 years ago

“I'm very satifisfied. I received my phone without no problem and it was very quick.”

Helpful Report

Posted 4 years ago

“Great service although quite expensive shipping rates!”

Helpful Report

Posted 4 years ago

“Excellent service and affordable prices. I frequently need to ship sneakers from Europe to USA and I always use them as my go-to forwarder.”

Helpful Report

Posted 4 years ago

“I ordered Nespresso machine with coffee sleeves. However, I found one sleeve has been opened with one missing pod!!”

Helpful Report

Posted 4 years ago

We are sorry to hear the issue you've encountered. Our service is based on trust and we uphold this strictly. We take pride in what we do and have gained many repeat customers, over 60% who trust our service and regularly uses us to forward goods. It doesn't make sense at all for us to jeorpadise our reputation for one coffee pod? We can see that the package was received with the polybag torn. We uploaded the photos for you to review and recommended repackaging service. Photos are still available in your Dashboard. You did not opt for repackaging, however as a gesture of goodwill we packed your items into a box. We knew very well it would not have survived the journey in the condition that was sent to us. See below for the photos of the box after repackaging, which is a snapshot taken from our CCTV. There is cost of packing which is the cardboard box, packing materials and labour cost, which was provided at no extra charge. These by itself would have cost more than the coffee pod, again it doesn't make sense to open the sleeve and remove a pod. We hope the above clarify the matters. Our customer service team have contacted you and provided all the information you needed. We are here to help, please do not hesitate to contact us should you need any further information from us.

Posted 4 years ago

ForwardVia is rated 4.8 based on 970 reviews