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ForwardVia Reviews

4.8 Rating 969 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

4.8

Based on 969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

ForwardVia 5 star review on 5th March 2023

ForwardVia 5 star review on 12th August 2022

ForwardVia 5 star review on 12th August 2022

ForwardVia 5 star review on 18th April 2022

ForwardVia 5 star review on 22nd June 2021

ForwardVia 5 star review on 22nd June 2021

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service delivered in a personal level”

Helpful Report

(Southampton) - Posted 1 month ago

Many thanks for taking the time to leave us your feedback. We are very pleased that you have been satisfied with the service you have received from our team at ForwardVia.

Posted 1 month ago

“fast response and process but, difficult to navigate”

Helpful Report

(Southampton) - Posted 1 month ago

Many thanks for taking the time to submit your review. It's great to hear you found our service fast and responsive. We appreciate all customer feedback to ensure we can continue to offer our customers the most professional and efficient forwarding service possible. If you have any issues navigating our website or the shipping process, please don't hesitate to get in touch with our customer team who will be happy to help you.

Posted 1 month ago

“Exceptional service and user friendly website. I recieved several emails. When the package arirrived, when the package had a shipping lable, when the package was shipped and a tracking number. There was a delay in the mail and I got that email too. The website was easy to sign up for. Got my address for shipment that day. I was not charged an additional fee for storage. I will use them again. Took over 7 days but may package went to a rural area and it was bad weather.”

Helpful Report

(Southampton) - Posted 1 month ago

Many thanks for taking the time to leave us your review, we really appreciate you found our website easy to use and our emails helpful. Although there was an unfortunate delay in the delivery due to the weather, it is great to hear your package arrived safely to you. We look forward to offering our services again to you in the future.

Posted 1 month ago

“Always quick, efficient processing of packages, I've never had an issue - fast & easy service!”

Helpful Report

(Southampton) - Posted 1 month ago

Many thanks for taking the time to leave us your feedback, we're pleased that we continue to provide a great service and appreciate your continued support. Regards from the FV Team.

Posted 1 month ago

“This is an amazing service and a throughly respectable company. They are responisve to questions and the products arrive timely and in excellent condition. If you are seeking to purchase and receive goods from the UK, this is an excellent resource. I highly recommend them.”

Helpful Report

(Southampton) - Posted 1 month ago

Thank you for taking the time to submit your feedback and for the lovely comments. We are thrilled to hear that you have felt very satisfied with the service offered to you and that your items arrived safely.

Posted 1 month ago

“First time using this service. I only wanted to order a small item so I thought I'd get over charged, but I wasn't. Shipping was quick, too.”

Helpful Report

(Southampton) - Posted 1 month ago

Many thanks for your feedback, it's great to hear that you had a positive experience with ForwardVia. We hope to offer you our service again soon.

Posted 1 month ago

“Hello, I have dealt with this site for international shipping of goods. It is a trusted site. Thank you.”

Helpful Report

(Southampton) - Posted 1 month ago

Many thanks for your review. We really appreciate it. We're pleased to hear that you are happy with the service and look forward to working with you again soon.

Posted 1 month ago

“Fast response services, user friendly self managed online store system and most importantly, fair charges for every services.”

Helpful Report

(Southampton) - Posted 1 month ago

Many thanks for your feedback, we really appreciate your comments. We look forward to offering you our shipping services again very soon.

Posted 1 month ago

“Forwardvia did a superb job handling my items safely and quickly by sending them to me on a timely basis. I wholeheartedly recommend Forwardvia and would definitely use the service again.”

Helpful Report

(Southampton) - Posted 1 month ago

Thank you for taking the time to submit your feedback and for the lovely comments. We are thrilled to hear that you have felt very satisfied with the service offered to you.

Posted 1 month ago

“Super-quick service, always responsive and accommodating. Postal service in my region is very poor, and it's nice to work with a freight forwarder who provides multiple options.”

Helpful Report

(Southampton) - Posted 1 month ago

Many thanks for your feedback, we really appreciate your comments. It's great to hear we can provide a service for you to rely on for your shipping needs. We look forward to offering you our shipping services again very soon.

Posted 1 month ago

“Service provided is excellent and very swift, however cost is way too high even for very small (and light) items.”

Helpful Report

(Southampton) - Posted 1 month ago

Many thanks for taking the time to leave us a review finding our service excellent and swift, although we're sorry to hear that you are unhappy with our shipping fees. Shipping cost includes the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support for tracked services until delivery. The shipping cost depends on the weight, dimension, and shipping destination regardless of the item value, which is an industry-standard. Our rates are publicly available on our shipping calculator to enable visitors to check and compare prices. This helps customers to decide whether it is worth shipping or check if it is within their budget. We hope the above explains our shipping fees and services. Please feel free to contact our customer service team at help@forwardvia.com should you need any further information. Kind regards FV Team

Posted 1 month ago

“Very good services with prompt replies to queries. Would love to see a forwardvia app though.”

Helpful Report

(Southampton) - Posted 1 month ago

Thank you for taking the time to submit your feedback and for the positive comments. We use all customer feedback to improve our service. In regards to developing an App for our services is certainly something that will be looked into. Regards FV Team

Posted 1 month ago

“Ridiculous amount for shipping and having to pay 6 pounds for them to take photos of your item is also ridiculous”

Helpful Report

(Southampton) - Posted 2 months ago

Many thanks for taking the time to review our services however we're sorry to hear that you are unhappy with our shipping fees. Shipping cost includes the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support for tracked services until delivery. The shipping cost depends purely on the weight, dimension, and shipping destination regardless of the item value, which is an industry standard. Our rates are publicly available on our shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. A list of our services and fees is also available on our website including the photo and checking services for customers to check before proceeding. We hope the above explains our fees and services. Please feel free to contact our customer service team at help@forwardvia.com should you need any further information. Kind regards FV Team

Posted 2 months ago

“This was the smoothest, easiest and quickest service I've ever used. Truthfully my only experience is direct from the seller but, that always took days and languished in customs before prolonged delivery. I am pleased to recommend this service.”

Helpful Report

(Southampton) - Posted 2 months ago

Thank you for your positive feedback and lovely comments. We are very pleased that you have been satisfied with our service and you received your goods quickly :)

Posted 2 months ago

“The service is excellent while the rate is reasonable always prompt reply . Highly recommend! Absolutely giving 5 star .”

Helpful Report

(Southampton) - Posted 2 months ago

Many thanks for your feedback, we're pleased that we continue to provide a great service to you and look forward to working with you again very soon :)

Posted 2 months ago

“Very good service”

Helpful Report

(Southampton) - Posted 2 months ago

Many thanks for taking time to leave us feedback. We are glad you're happy with our service :)

Posted 2 months ago

“Third time using ForwardVia. Impeccable service each time!”

Helpful Report

(Southampton) - Posted 2 months ago

Many thanks for taking the time to leave us a review and for your positive comments! We really appreciate your continued custom and look forward to offering our services again very soon :)

Posted 2 months ago

“Great experience with Forwardvia. The service is easy to use with reasonable price. Also, they processing very fast. I don't find any con. I would like to use its service in future.”

Helpful Report

(Southampton) - Posted 2 months ago

Many thanks for your feedback, we really appreciate your comments. We look forward to offering you our shipping services again very soon.

Posted 2 months ago

“Great service, quick Delivery and very reasonable shipping prices. Will use their services again.”

Helpful Report

(Southampton) - Posted 2 months ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Posted 2 months ago

“Fast, easy to manage, great communication, and a modern and intuitive interface. Recommended!”

Helpful Report

(Southampton) - Posted 2 months ago

Many thanks for taking the time to leave us feedback. It's great to hear you're happy with our service :)

Posted 2 months ago

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ForwardVia is rated 4.8 based on 969 reviews