ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 970 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy service to use. My parcel arrived quickly. The only issue I had was that my package had multiple items in it that ranged in prices so I had to average it out to make up the total cost of the package.? Need an option for this.”

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Posted 3 years ago

Hi, Many thanks for your feedback, we really appreciate your comments. We will certainly consider your suggestion for future updates. When packages are logged, we include general description of the item. There may be one line item showing when you see it in your package inbox. You can add more line item and enter item details and its price in the next line if it helps. Let us know if you need help, our customer service is ready to assist you. We look forward to offering you our shipping services again soon.

Posted 3 years ago

“It's very well.”

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Posted 3 years ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Posted 3 years ago

“I always choose to use ForwardVia to have goods sent overseas. The service is very efficient. Once the parcels have arrived at their offices they are dealt with very quickly and packaged well for sending overseas. I have no complaints about the service. The cost may seem a lot but it is expensive to send goods overseas.”

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Posted 3 years ago

Thank you for your great feedback and lovely comments. We are very pleased that you have been satisfied with the service you have received from our team at ForwardVia. We regularly review our rates to remain competitive. Due to the current situation, and with limited flights availability, many Carriers increased their shipping rates. Unfortunately, we have no choice but to pass it on to our customer. It is worth noting that the price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery. We look forward to offering you our shipping services again very soon.

Posted 3 years ago

“Great I like it. I received my items fine. I will use them again the future.”

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Posted 3 years ago

Many thanks for your feedback , we really appreciate your comments. We look forward to offering you our shipping services again very soon.

Posted 3 years ago

“Speedy delivery and good communication”

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Posted 3 years ago

“Excellent service level. Great packing, intuitive user interface, near-instant processing, and quick delivery. Can't imagine a better forwarding service; top notch on all relevant criteria.”

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Posted 3 years ago

“ForwardVia is a great way to buy not only in UK, but in entire Europe.”

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Posted 3 years ago

“Quick and easy to use. Package arrived in Canada in record time even with economy shipping.”

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Posted 3 years ago

“Helpful,professional handling of items,good rates of courier offers”

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Posted 3 years ago

“Excellent service. No complaints at all. Very reliable.”

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Posted 3 years ago

“Very professional service n up to the point”

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Posted 3 years ago

“I’m happy to have found Forwardvia! They shipped my order fast! Definitely using their service in the future!”

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Posted 3 years ago

“Easy to manage parcels online, no hiding cost and very helpful staff.”

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Posted 3 years ago

“Excellent shipping, fast assembly and packaging, thank you 👍”

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Posted 3 years ago

“Very impressed by the service. Easy to deal with. Would highly recommend.”

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Posted 3 years ago

“Due to Brexit a lot of UK shops have stopped shipping abroad. And I really needed something that I could not find anywhere else. Thanks Forwarding!”

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Posted 3 years ago

“It takes long time. I still havnt got my package.”

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Posted 3 years ago

Hi, Many thanks for taking the time to review our services however I'm sorry to hear that you haven't received your package. We can see you've chosen to ship using economy service via Landmark. The estimated shipping time for this service is 25 business days. This is as stated on our websote and shown when you order the service. You ordered to ship it on 14th May and as of today, 17 business days have past. Upon checking the tracking available in your account, we can see delivery was attempted. The latest tracking show 'Addressee not at address indicated - Addressee's office closed'. You should contact your local post urgently to arrange redelivery. Failing that the package will be returned to sender. Feel free to get in touch with our friendly customer service or email help@forwardvia.com if you need assistance with the shipment.

Posted 3 years ago

“Very fast,shipped in less then 30 minutes.Order came undamged”

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Posted 3 years ago

“Quite expensive for medium weight packs. ussing two tracks, making in total 3 legs considering the initial shipping to warehouse. Fees for each item and consolidation not fair. I.e. for a 3.2 kg net weight (excluidng wraping) shipping to Spain I payed 23,4 euros/kg (without custom tax) Similar shipping from Germany is 6 euros/kg, From US 12 to 15 euros/kg”

Helpful Report

Posted 3 years ago

Hi, many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the price paid was higher than expected. Shipping cost based purely on size and destination. We can see the Carrier you've chosen was Landmark which is a 2-legged service for the package size it cost £48. There are other lower cost and quicker options, direct to Spain which was offered, but was not selected for example DHL Express cost is £33. The weight is 3.8 kg, hence it would have been £8.68 / kg or 10 Euros / kg. Feel free to use our shipping calculator on our website to check and compare the prices. If you have difficulty The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery. The consolidation fee is fixed and charge per package. The fee is for us to combine multiple packages, which include our staff cost, shipping box, and packing materials. Shipping it separately or as individual package would have cost you significantly more. We offer Premium membership where the consolidation fee is halved and additional shipping discount. All the charges mentioned above are publicly listed on our website for our customer to check the prices and compare before deciding to use our service. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you encounter any issue using our service.

Posted 3 years ago

“Fantastic service from start to finish - FIVE STARS.”

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Posted 3 years ago

ForwardVia is rated 4.8 based on 970 reviews