ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 970 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using this service, i can say if is not during covid-19 would be even more effective!”

Helpful Report

Posted 4 years ago

“High prices! , need to be more easy with your services and and need app not just a website!”

Helpful Report

Posted 4 years ago

Hi, Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the price paid was higher than expected. I see that DHL was the cheapest option for shipping this item to your country and feel that we do offer value for money for the service we offer. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery. Shipping fees are calculated on the amount of space that your shipment occupies in transit rather than the actual weight, this is called the volumetric weight. The actual weight would only be charged when this was higher than the volumetric weight. I see that for your shipment although weighs 12.6 kg, it volumed out to be 29.8 kg therefore the shipping fees were calculated on the higher volumetric weight. We also offer lower value Landmark, unfortunately they have temporary suspended shipment to your country due to Covid-19. Perhaps you may want to consider this for future shipment when the service resume. Thank you for your feedback on our services and website as well. You can use our service and manage packages using your mobile/tablet. Even though mobile app is not available, our system was created with Mobile user in mind, hence it is mobile/tablet compatible. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you encounter any issue using our service. Best wishes, Forwardvia team

Posted 4 years ago

“good service, iam use this service from manual email request and then use web app to use the service...customer service give good response, thanks.”

Helpful Report

Posted 4 years ago

“Good packaging, a super solution for buying in UK without problem. Thanks a lot!”

Helpful Report

Posted 4 years ago

“Got my item, great condition. Packing us very good it came undamaged. I'm very happy with the service. I will do it again.”

Helpful Report

Posted 4 years ago

“These guys were awesome in helping a new (and clueless) customer figure everything out-- super responsive and clear! Very much appreciated! I didn't even know this kind of service existed before, but will now recommend to others!”

Helpful Report

Posted 4 years ago

“Perfect. So easy to use and no hidden fees. I got immediately notice when they received the package and I just had to choose service provider for freight forwarding then pay.”

Helpful Report

Posted 4 years ago

“great service”

Helpful Report

Posted 4 years ago

“Quick, easy and most trustable. A delight to work with.”

Helpful Report

Posted 4 years ago

“The whole process was super smooth and easy. However, shipping costs to Australia were eye wateringly expensive.”

Helpful Report

Posted 4 years ago

“Very fast and Excellent services , definitely will use again.”

Helpful Report

Posted 4 years ago

“Excellent service, i've been using forwardvia since 2018”

Helpful Report

Posted 4 years ago

“Forwardvia always help me with my packages.”

Helpful Report

Posted 4 years ago

“Everything was OK, very prompt and easy. They answered all my questions and querries fast. Many thanks!”

Helpful Report

Posted 4 years ago

“So far so good. Been with them for 1 year. No lost packages. Timely deliveries. Very good rates.”

Helpful Report

Posted 4 years ago

“The first time I have used this service. I had a few difficulties negotiating the site to start with (I was using Internet Explorer) but a very efficient help service put me right. Fast and efficient. Well pleased.”

Helpful Report

Posted 4 years ago

“Excellent customer service. Low cost shipping from uk to usa. Easy to use forwarding and honest ppl. Will use it again”

Helpful Report

Posted 4 years ago

“THIS IS THE THIRD TIME I HAVE BEEN USING FORWARD VIA.COM SINCE ITS INCEPTION. THIS TIME FORWARD VIA. COM MAKES IT EVEN SIMPLER. ALL YOU HAVE TO DO IS TO FORWARD YOUR PARCEL TO THE ASSIGNED MEMBERSHIP {SUITE NUMBER }ADDRESS, AND THEY SHALL DO THE REST. IN MY CASE, I HAVE TO 3 PACKAGES TO SHIP, AND THEY CHARGE ME ONLY £6 FOR CONSOLIDATION, WHICH I CONSIDER CHEAP. AFTER THAT YOU JUST MAKE A CHOICE AS TO WHICH COURIER YOU WANT TO SHIP OUT THE CONSOLIDATED TO SHIP. THERE ARE A NUMBER OF SHIPPING COURIERS, ONE OF THEM BEING DHL, AND ALTHOUGH MY FAVOURITE CHOICE IS ROYAL MAIL, WHETHER TRACKED OR UNTRACKED, I WOULD LIKE FORWARD VIA. COM TO INCLUDE DPD U.K. AS I FIND ITS SERVICES EXCELLENT AND IS AT PAR OR EVEN BETTER THAN ROYAL MAIL. TODAY{30TH OF MARCH 2020} THE TRACKED PARCEL ARRIVED AT KUALA LUMPUR CUSTOMS DEPARTMENT MALAYSIA AND PASSED ITS CUSTOMS CHECK WITH NO PROBLEMS. EXCELLENT!!!! 🎊 IN A DAY OR TWO I AM VERY CONFIDENT THAT I SHALL RECEIVE THE PACKAGE. I ASK THEREFORE ALL POTENTIAL CUSTOMERS WHO ARE READING THIS TO PUT YOUR TRUST ON THEM. ITS SERVICES ARE EXCELLENT YET SIMPLE.”

Helpful Report

Posted 4 years ago

“Very easy to use. Came on time and was very well packed. First time I order with them also first time I order shampoo and conditioner without them spilling everywhere. Great job. A little costly but that’s the price we pay to have things shipped to us from different parts of the world. Thank you.”

Helpful Report

Posted 4 years ago

“Very happy with the service from ForwardVia, especially in these difficult times of a pandemic. Their communication and delivery time was excellent. I would definitely recommend.”

Helpful Report

Posted 4 years ago

ForwardVia is rated 4.8 based on 970 reviews