ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 970 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

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“Nice packing. That would be great if thickened box could be provided(paid).”

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Posted 3 years ago

“Very effective but need to get used to how it operates.”

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Posted 3 years ago

“reliable, Simple and fast”

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Posted 3 years ago

“My package took almost three weeks to arrive even though I paid nearly 40 pounds for courier services.”

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Posted 3 years ago

Hi, Thank you for taking the time to submit your feedback, however, I'm sorry to hear that you are unhappy with the delivery time. Your package was packed securely by our team and handed over to your chosen courier for international delivery. Delivery can sometimes take longer, depending on the processing speed of the Carrier and Customs (if applicable). Once the consignment leaves our warehouse, we have no control of it when in transit, as we are relying on the carrier to carry out their duty in handling and delivering your package. Due to the current COVID situation and festive season disruption, please allow ample time for delivery. The information about this is available on our website and shown when a shipping order is placed. This has become quite common with many countries putting restrictions. We have a high number of packages that have taken a lot longer than usual for delivery into your country and to other countries too. The courier informed us that the delay is common due to lack of staff processing it, local government prioritising movement of essential goods and difficulty in getting carriers to transport it. Most Couriers are facing similar challenges. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you encounter any issues using our service.

Posted 3 years ago

“I live in Singapore and ordered stuff from UK and shipped with forwardia. It worked really well. But why is shipping from the UK so expensive? I ship from the US at 5 pounds a kg while cheapest from UK was 30? Crazy.”

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Posted 3 years ago

“Easy to use and items were carefully packaged. Am so glad to have learned of this service!”

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Posted 3 years ago

“I have to say, the service is very poor. Firstly, FedEx charged a high service fee for the customs declaration which had not been notified in advance. Secondly, two of the four bottles have damaged during the delivery, in other words, I bought the whole parcel for 290 USD, and only received a parcel worth 145 USD, which sounds terrible.”

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Posted 3 years ago

Hi there, We are sorry to hear that you received your goods in a condition not as you expected. We do understand it must have been very upsetting to receive your goods damaged. Although we do our very best to ensure we take great care of your package whilst in our hands and that they leave us so they are safe and secure for international shipping incidents can happen during delivery to our address or when it is in transit to your address. When we received the package we record details available on the outside of the box and general content details for you to identify it. We can see your items are marked restricted due to the nature of the goods containing liquid. It is also confirmed you ordered to apply fragile tape, but not repackaging. The package was therefore shipped as received from the store. We would normally apply additional parcel tape prior to shipping to ensure it is secured for shipping, as a courtesy. The delivery of the shipment is handled by the chosen courier we offered. We can only apologise on behalf of the courier. Kindly get in touch with us to see if a damage claim can be raised against the courier. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you encounter any issues using our service.

Posted 3 years ago

“Order was promptly placed and I received my item swiftly after its being received. Thank you so much”

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Posted 3 years ago

“After using the service three times, I am very happy that someone I know recommended this company to me. This allows a flawless, fast and reliable process for my purchases in Great Britain. Thank you very much to Forwardvia team!”

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Posted 3 years ago

“Good service good communication and items well packed.. Just the shipping cost a little bit too expensive 😜.”

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Posted 3 years ago

“Excellent service and very pleased with the folks at ForwardVia.”

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Posted 3 years ago

“Excellent service !”

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Posted 3 years ago

“Very serious and fast service”

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Posted 3 years ago

“Everything was good”

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Posted 3 years ago

“Fast, perfect service and delivery to the EU of Amazon Kindle Paperwhite Kids UK version. Highly recommended.”

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Posted 3 years ago

“You are my angel love your amazing quick service thanks guy’s keep safe always”

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Posted 3 years ago

“My first time using this service was seemless! The turnaround time from when they received my package to when they shipped it to me in Canada was a day or two - very reasonable. The pricing was transparent on what the fees/costs would be. I will use this company in the future if I do any UK shopping”

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Posted 3 years ago

“I didn't know such a service existed. The process was clearly outlined online and followed. Estimates for pricing were accurate. They received my package and within one hour sent me options to shipping. I had a question to customer service and they got back to me fairly immediately. I received my product in perfect condition. I am so impressed with this service and company, rare these days.”

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Posted 3 years ago

“ForwardVia is without a doubt one of the best service providers in the business! Can't be thankful enough for their quick reply to my queries and helpful customer service. Also I'd give 5/5 ( yeah you read it right :D ) for Emma as she has addressed most of my queries in the blink of an eye! I'd highli recommend ForwardVia to anyone who'd want to shop on UK and get their stuff shipped to their's! Thank you ForwardVia!”

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Posted 3 years ago

“First class service”

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Posted 3 years ago

ForwardVia is rated 4.8 based on 970 reviews