ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 970 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service”

Helpful Report

Posted 3 years ago

“I have opened an account with ForwardVia after Brexit, ordering from the UK has just become too complicated and frustrating both for me as a client and for the small businesses I order from. ForwardVia is great, I just order everything I want to “my” UK address/account and then have everything consolidated and shipped to me once a month. The costs are very reasonable compared to shipping everything individually directly from the seller, parcels are well packed, the website is easy to use and so far I’ve never had problems with customs. I always recommend this service to stores I buy from so they can tell their other clients, since some of them have stopped doing business with Europe altogether.”

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Posted 3 years ago

“Easy to use and fast shipping”

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Posted 3 years ago

“Good service at a decent price. Quick and reliable, warmly recommended.”

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Posted 3 years ago

“Fast Shipping and good service”

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Posted 3 years ago

“Very happy with the service. Fast turnaround and items are very well packaged. Happy to recommend ForwardVia.”

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Posted 3 years ago

“great service, would use again”

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Posted 3 years ago

“Fast and high quality service. Highly recommended.”

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Posted 3 years ago

“Forwardvia.com exceeds expectations. They have a comprehensive and organized method in terms of forwarding service. I have tried their Assisted Purchase service and it is excellent. And the customer support is very good for any concerns on your orders placed. Highly recommended!!!. Will surely use their service again. Thanks ForwardVia team!”

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Posted 3 years ago

“The whole process was very easy - ForwardVia informed me that my package had arrived and within 10 days it was delivered to me in South Africa. Much more convenient than having to ask friends/relatives to forward a package from the UK and the cost of the International Express shipping was also cheaper.”

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Posted 3 years ago

“Excellent service and fast dispatch!! Greetings from Argentina!”

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Posted 3 years ago

“Very helpful if we ask some info and very handy too...”

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Posted 3 years ago

“Excellent, parcel was delivered earlier then expected. Well done.”

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Posted 3 years ago

“Everything went smoothly and fast!”

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Posted 3 years ago

“Extremely reliable and professional... updated informstion with immediate response ... user friendly website and very easy and convenient and great instructions for 1st time shoppers like myself ... strongly recommend”

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Posted 3 years ago

“Until this moment I'd not received my order and when I track it .. it shows that it's still in the UK from 12 Aug till now”

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Posted 3 years ago

Hi, many thanks for taking time to leave us feedback. We can see that you've chosen to ship using Royal Mail partially tracked service. We can confirm your package has been collected by Royal Mail for onward shipping. Please note once it leaves our premise, we do not handle the delivery when in transit. Delivery can take 15-20 business days (excluding weekends and public holiday), as quoted. It can sometime takes longer depending on the processing speed of the postal system and local custom. After 30 business days, we recommend for you to try to contact your local post to see if they have the package. You can use the local tracking ending with GB for enquiry. Let us know as well, we will check it with the Carrier. We can only apologise for the delay you've encountered with Royal Mail. Let us know if we can be of further assistance to you by contacting us.

Posted 3 years ago

“Hello It's good. Few Suggestions: 1. Postal charges are quite high. 2. Please increase the storage days from 30 to 60. I am using other services as well & they also provide 60 days. 30 Days is quite less. Regards”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Posted 3 years ago

“Very convenient. Shipped very quickly after placing the order. Pricing was reasonable. Would use again and recommend to others”

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Posted 3 years ago

Thank you for your great feedback and your recommendations. We are very pleased that you have been satisfied with the service you have received from our team at ForwardVia.

Posted 3 years ago

“Reliable and quick, but only very expensive shipping methods. I would like to see the option for employees to not automatically open incoming packages.”

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Posted 3 years ago

Many thanks for taking time to leave us feedback. We are glad you're happy with our service. Every package is open with care to check that we are able to ship the goods inside the package safely and legally. It is then resealed in original condition. We do not check the item condition or check against the order. This information is availble on our website and FAQ. Our premise has video recording to ensure the safety of the goods and our employee. I hope this information helps explain our process moving forward. If you have any further questions please don't hesitate to get in touch.

Posted 3 years ago

ForwardVia is rated 4.8 based on 970 reviews