Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

“I ordered some hemp seeds which arrived damaged so i emailed support and sent a picture. Its been 2 weeks and still no reply. I’ve been ordering with them for years with no problem but it seems they can’t solve them when they arise. Would like to keep shopping with them as they’ve been reliable but now I’m out of pocket and haven’t got the product I ordered”

Helpful Report

(Christchurch, BH23 4HD) - Posted 1 week ago

Hi there, Thank you for your review and we are sorry to hear that one of the packs of organic hulled hemp seed have arrived damaged. We always try to respond to all messages from our customers and after checking carefully we cannot spot an email from you. Please do contact our customer services team so that we can get this sorted for you. Kind regards

Posted 1 week ago

“I’ve had the turmeric that I ordered but still have not received my loose leaf tea.”

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Posted 11 months ago

Hi there, Thank you for your review. We are sorry that on this occasion we were unable to fulfil the organic loose leaf tea in your order. We did message you as soon as we realised and before we sent the remainder of your order out to you. We organised a refund for the tea at the same time too. We are sorry that we did not have enough stock of the tea, as we monitor our stock levels carefully to try and ensure we have enough stock to fulfil our orders, but on this occasion demand exceeded our expectations for this product. Please do contact our customer services team if we can be any further assistance. Kind regards,

Posted 11 months ago

“Website absolute bombards you with emails after a purchase, literally every 15 minutes.”

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Posted 1 year ago

Hi there, Thank you for your review. We are sorry that you feel that the communication you have received from us is too much. Forest Whole Foods will send you one email once an order has been placed, and this contains the invoice for the order. Forest Whole Foods then send you one further email once your order has been processed and is ready to be dispatched to our courier, and this will contain the tracking details for your order, so that you can track the progress of your parcel. Please do contact our customer services team if we can be any further assistance. Kind regards,

Posted 1 year ago

“Quick delivery.”

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Posted 1 year ago

Hi there, thank you for your review and we are pleased to hear that the delivery of your order was speedy. We notice that you have given this review two stars and have checked but cannot see any correspondence from you. Please do contact our customer services team if there were any issues with your order that we can help with. Kind regards,

Posted 1 year ago

“The organic walnuts were so woody and old tasting. Very disappointing. Maybe stock sits on shelves for ages.”

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Posted 1 year ago

Hi there, Thank you for your review. We have checked and the batch of organic walnut pieces that you have received is very fresh to us. We monitor our stock levels carefully to ensure that we are able to offer our customers the very best quality and freshest products possible at all times. We are at the end of the current crop year of organic walnuts and this is why the walnuts are not as good quality as when they are first harvested. Walnuts are particularly troublesome at this time of year due to the volatile oils in them. Unfortunately, walnuts can become less sweet as time progresses after harvesting. The new crop of walnuts should be with us very shortly and we hope that the next batch of organic walnuts that you order will be more to your liking. Kind regards,

Posted 1 year ago

“One of the boxes arrived with the split corner. Items could easily get lost during the transport”

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Posted 1 year ago

Hi there, Thank you for your review and we are sorry that one of the boxes has been damaged in transit. We take great care to package up our parcels carefully before sending them out to our courier and are sad to see any damage on our parcels once they have left us. We think that as this has travelled to the Isle of Man, the distance it has travelled and loading and unloading into different vans/depots might have caused the damage (with perhaps a heavy box placed on top of your parcel). We are pleased to hear that all the items were still in the parcel and that nothing was lost. Please accept our apologies for the damage caused to the box in transit.

Posted 1 year ago

“Product good but it always takes so long to arrive. Your competitors do a way better job”

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Posted 1 year ago

Hi there, Thank you for your review and we are pleased to hear that you like the quality of our products, this is great news. We are sorry that the delivery times are an issue and have checked your order and can see that you have selected our 3-5 working day free shipping option. As we do not count the weekends as working days, you received your order within this 3- 5 working day window. If you would like to receive your orders more quickly, we do offer a 1-2 working day shipping option, which might be more appropriate another time. Kind regards,

Posted 1 year ago

“My goods were not received on time as I was travelling with them. when delivery came I was not in the country. I got an email from the Royal Mail that they returned the package as I was not there but till now I have not received my refund. While I emailed them a while ago for an explanation and refund and no response too.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review and we are sorry to hear about the issues of delivery on this occasion. We have checked and can see that your order was sent with Royal Mail. Having checked the tracking details, we can see that Royal Mail attempted to deliver this on two occasions and were sadly unable to reach you. They then held the parcel at your local delivery office for 20 days, for you to collect from the delivery office. As this was not collected, this has now been returned to us. In these situations, we wait for confirmation from our customer in case there is an issue with the delivery address provided or if people are away from the address. We have checked carefully and cannot see any message from you. Now that we have been made aware of this issue, we have messaged you to sort this out. Kind regards,

Posted 1 year ago

“The contents were fine. But the packaging was totally inadequate for such a heavy order. It was also too heavy for the driver to pick up. Maybe two boxes would be better. Wakey, wakey now. let's use a bit of common sense.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review and we are sorry to hear that the box containing your order has arrived damaged in transit. We take great care to parcel our orders carefully and so this is sad to see. Unfortunately, on occasion, parcels can be damaged during transportation. We are really pleased to hear that the contents of your order have arrived intact and please do contact our customer services team if we can be any further assistance. Kind regards,

Posted 1 year ago

“Hi there, Thank you for asking me to write a review, I think it was a couple of years ago I wrote to you about the bad quality of the nuts that I purchase but never received a reply from you, however, since last year, the quality of the nuts improved and I was pleased with it. However, I am not pleased with the recent purchase as the nuts are old and they should have been sold at all. So this time not pleased at all. Leila”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review and we are sorry to hear that your order is not as expected. We have looked into this for you and can see that all the nuts which you have received are from fresh batches. We would always suggest messaging our customer services team to let us know of any issues with an order, so that we can investigate concerns, but we do not appear to have heard from you about this order. We have checked and have replied to the messages you have sent us previously. Kind regards,

Posted 1 year ago

“Brazilian nuts, some of them taste like mouldy and chestnuts are not crispy, they are a bit damp. I won't order them again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review and we are sorry to hear that you are not happy with the nuts you have received. The organic brazil nuts are nearing the end of the crop year and so may not be as they were at the beginning of the season. We are waiting to receive stock from the new harvest which we hope will be shortly. We don't stock chestnuts and so we wonder if the review for the chestnuts is meant for another company. Kind regards,

Posted 1 year ago

“Overall, I was not satisfied with the quality of the products.”

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Posted 2 years ago

Hi there, we are sorry to hear that you are not happy with the order you have placed with us. Please do contact our customer services team so we can help to resolve the issues for you. Kind regards,

Posted 2 years ago

“Everything is fine. But the delivery service you use (probably DHL) performs badly. Every time I requested that they might bring my parcel in front of my door (1st floor), but they never did it. Rather they just drop it near the entrance downstairs. It's not good. If next time this happens, I will reconsider my future purchase potentially. Just to mention here I am a regular customer of Forest Whole Foods.”

Helpful Report

Posted 2 years ago

We are so pleased that you enjoy our products but are sorry that you have experienced issues with the delivery of your last order with us. We constantly review our supplier partners and have decided to use DPD as we move forward, which we hope will be a more positive experience when you place your next order.

Posted 2 years ago

“The package was broken so we had to collect the leaked rices and wash them several times. You should care packaging method more in the case of large and heavy products.”

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Posted 2 years ago

Hi there, Thank you for your review and for sending the images to us by email. As mentioned, in this instance the sack looks to have split along its perforated opening during transit, for which we are very sorry. We have discussed a resolution with you by email and look forward to hearing from you. Kind regards, FWF Team

Posted 2 years ago

“Expected better”

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Posted 2 years ago

Hi there Matthew, Thank you for your reply. We are sorry to hear you were dissatisfied. If you have any feedback related to our products or processes, we would love to be able to discuss this with you and help where we can. Please drop us an email at info@forestwholefoods.com. Kind regards, The Forest Whole Foods Team

Posted 2 years ago

“I expect the porridge oats will be fine. The DPD delivery was a disaster. For the second time DPD failed to deliver to our house. They said that they had tried to deliver, but they called at the wrong house. I was forced to collect the goods from a shop the other side of Winchester. I have written to Forest Whole. Foods, but as yet I have had no reply. Unless they change their deliverer, I will not buy from then again.”

Helpful Report

Posted 2 years ago

Hi Maxwell. Thank you for taking the time to leave us this feedback. We apologise again that you have had these problems with DPD. Unfortunately, as with every delivery service, there will be a few instances where delivery wasn't able to be completed (for a variety of reasons) and we are sorry for the inconvenience caused here. We have now received your letter and will be in contact shortly to discuss your options moving forward. Kind regards, The team at Forest Whole Foods

Posted 2 years ago

“Very poor customer service!! It took 5 days for them to dispatch my purchase and when I queried why so long I was treated very curtly as a difficult customer. No apologies or explanation as to the dispatch delay. But when the products arrived finally I was happy with the quality, Hence the 2/5 stars.”

Helpful Report

Posted 2 years ago

Hi there Aloma, Thank you for your review. I can see that you ordered on the evening of 4th April, opting for the FREE 3-5 working day shipping method - this is the time from ordering to receipt. Your item arrived on the 5th working day and so there was no delay. We are pleased to hear that you are happy with the quality of the products. Kind regards

Posted 2 years ago

“Delivery all good just need to sort out packaging issues. The cardboard box was undamaged.”

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Posted 3 years ago

Hi there Julie, We are really sorry that you had damage to your order. We have tried to make contact with you to fix the issue. Damage can occasionally happen. We do like to report this to our delivery partners so that we can improve the service in the future. Kind regards

Posted 3 years ago

“Although pricey I found the qualtity of the produce to be high though I was dissapointed with the last delivery of dried figs where the individual fruites were much smaller than previous deliveries”

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Posted 3 years ago

“I ordered packs of 500g and instead got two of 250. I pointed out to them that this was not the way they adverised the product: if they have 250g packs then they should be adverised as such and let costumers decide if they want to buy 2 of 250, or not. If I knew that was the case, I would not have bought the product as I aim to reduce pastic use. They did not take into account my complaint and simply told me that their packaging is recyclable in certain supermarkets, which is not the point.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your review. We are sorry to hear that you were not happy with our packaging. We have gone to gret lengths to ensure that 99% of all packaging we use is recyclable. Simply peel the label and recycle with your local supermarket. The pictures on our product pages show what you will receive when purchasing with us. Kind regards FWF

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Forest Whole Foods Reviews