Forest Whole Foods Reviews

Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

4.9 Rating 6,711 Reviews

97 %

of reviewers recommend Forest Whole Foods

4.9

Based on 6,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some products good some are disappointing”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review. We are pleased to hear that you are enjoying our products and are sorry to hear that some are not to your taste. Please do contact our customer services team with any issues so that we can look into this for you. Kind regards,

Posted 1 year ago

“I was unhappy with the Vostizza currants because the larger currants in the packs contained pips which is unpleasant when eating baked goods. I purchased these as Vostizza currants are generally good quality, very small and seedless. Forest wholefoods customer service was good as far as replying when they said they would and being polite and respectful. I received a full refund for the currants, after providing a photograph of the seeded currants from a small sample.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry that the organic vostizza currants are not as expected on this occasion. We can confirm that you have received organic vostizza currants in your order and these are Grade A. We are sorry that you have found some pips in these. When we sampled some of the same batch of organic vostizza currants that you received, no pips were found and so we believe this to be an isolated incident. Kind regards,

Posted 1 year ago

“First time ordering where it has taken 8 days to be delivered, but that could have been the order taking a day or two to be ready, no problem at all. But Other than that, great food and the super foods supplements are amazing. I honestly can’t sing this companies praises enough. Highly highly recommended. Love it and everything from here. Life long customer right here.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review and we are so pleased to hear that you are a life long customer and are enjoying our products, this is great news! We are sorry to hear that the delivery of your order on this occasion was a little longer than expected. It looks like there have been a few delays with Royal Mail recently and we are really sorry that this has affected the delivery of your order. We hope that next time your order arrives when expected. Kind regards,

Posted 1 year ago

“Take so long for my items to arrive despite spending over £38 However quality is amazing”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your kind review about the quality of our food, we strive to provide the best possible products and so this is great to hear. We are sorry to hear the delivery of your order was not as expected. We have checked and this order was received by us on 17th June and was delivered to you on 21st June. We are pleased to see that we have been speedy on our delivery estimation on this occasion as our free shipping option is 3 - 5 working days (and the weekend does not count as working days). Please do contact our customer services team if we can be more assistance. Kind regards,

Posted 1 year ago

“Hi. Overall we are so happy with our organic products. The only product we have not enjoyed at all and actually had to discard were the organic gummy bear sweets. I got them as a sweet for my kids and they just couldn’t eat them. They said they tasted like meat. Thanks shonet”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review and we are pleased to hear that you are pleased with most of the products in your order. We are sorry to hear that the organic gummy bears have not gone down as well as our other products in your order. These have been popular with other customers as they are a vegan gummy sweet, but are sorry to hear that these are not to your taste. Kind regards,

Posted 1 year ago

“Unhappy with plastic bag packaging. Produce is good.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review and we are pleased that you are enjoying our products as we try to stock the best quality products at all times. We have taken great care in selecting the packaging we use for our products and currently use LDPE polyethylene bags which can be recycled widely in the UK through curbside collections or at local supermarkets. We have moved to peel-able labels so these can easily be removed from the bags before recycling. After much thought, we believe choosing the most widely recycled material is the best step any company can take at the moment. Kind regards,

Posted 1 year ago

“The package arrived intact and the items are good. One of the 1 kg flax packets had burst open though during delivery so I had to recover as much as possible from inside the box. Fortunately not much was lost. So it was OK, but not ideal.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review and we are sorry to hear that one of the packs of organic flaxseed has arrived damaged. I can confirm that this will have occurred in transit as we would not have sent this out opened. Please do contact our customer services team so we can look into this and sort this out for you. Kind regards,

Posted 2 years ago

“Order arrived safely. The box was damaged which resulted in a bag of chia seeds being damaged and half was scattered in the box”

Helpful Report

Posted 2 years ago

Hi Mandy, We are sorry to hear that your organic chia seeds were damaged during delivery. Please contact our customer services and we will get a replacement sent out to you. Kind regards

Posted 2 years ago

“Products are fine when they finally turned up! Couldn't believe it took 3 working days just to put things in the post. Otherwise well protected in packaging ( I personally would prefer it to be more discreet rather than advertising splashed with your lettering etc )”

Helpful Report

Posted 2 years ago

“Most of my order had a good BB date but disappointed in the spelt flakes with BB date of 30th July 2023 😩 I could have bought them from my local health store with a 2024 date if I had known.. ( admittedly a little more expensive) no way will I use 1 kg of spelt flakes by July....”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review and we are sorry that you are not happy with the BBE on this particular product. We always stock the most recent crops of our products and the best before dates we apply are according to when we think the quality may start to reduce. These are not sell by dates. BBE's can be extended if the products are stored correctly in cold / cool conditions. We have dedicated customer service team who you can call to check BBE's before your purchase. Kind regards FWF

Posted 2 years ago

“Average good. But the sun dried tomatoes is extremely salty”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review and we are pleased that you are happy with most of your order. Our organic sundried tomatoes are preserved in salt and so do need soaking in water for 24 hours before using as per the cooking instructions given on our website. From experience, it might be worth changing the water a couple of times during the soaking time to try and remove a little more of the salty taste if necessary. We hope that this helps. Kind regards,

Posted 2 years ago

“Service very good but both bags of beans had burst open on receipt and had spilled into the packaging. Beans looked ok and didn't want to go through the hassle of return.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review and we are sorry that both bags of beans had split in transit. Please do feel free to contact our customer services team so we can help, as we always want our orders to reach our customers in the best possible condition. Kind regards,

Posted 2 years ago

“Quick turn-around from ordering to delivery.”

Helpful Report

Posted 2 years ago

“Wasn’t happy with some of the short “use by dates “ , it would be useful if they was stated on the products online to know how much to pre order . I’ve ordered 2kg chopped almonds and they need to eat them within 4 months but all the other nuts/ seeds I ordered had a year to eat .”

Helpful Report

Posted 2 years ago

“I love Forest Whole Foods for its product quality and ethos. However, it is thoroughly let down by its despatch times. While most companies suggest a 3-5 day normal delivery, that tends to be the MAXIMUM time for receipt. On my FWF orders however, it seems standard for an order to only be despatched after 3 working days. This is out of keeping with the market approach, and because so different, may ultimately lose it even the most dedicated of customers.”

Helpful Report

Posted 2 years ago

“my last delivery of nuts came promptly but some did not seem as fresh as i would have wished for.”

Helpful Report

Posted 2 years ago

“Product is very very good but your delivery service is appalling.”

Helpful Report

Posted 2 years ago

Hi there Ana, Thanks for your review. Im really sorry to hear about the delivery service you received. We haven't received any communication from you about this. We can always help out with delivery-related issues. We have a customer services team available to help you either by phone or email. We are pleased that you are enjoying our quinoa. Kind regards

Posted 2 years ago

“The Tumeric, Black peppercorns & Almonds that arrived was very good but unfortunately the hazelnuts tasted disgusting except one or two, they said they would get back to me by email but have not got back to me at all.”

Helpful Report

Posted 2 years ago

Hi there Sophie. Thank you for taking the time to leave us a review. We are so sorry for the delay in getting back to you. We take any quality complaints very seriously and were just waiting for the relevant batch-testing to be conducted on these before getting back to you. We also look out for any patterns with regards to customer feedback to ensure there is no wider problem We are pleased to confirm that the testing didn't highlight any quality issues and we have now replied to you via email regarding this. Kind regards, Forest Whole Foods

Posted 2 years ago

“The order was fine. But DPD delivered to the wrong door despite clear instructions. I won't order from forest foods if the delivery can't be trusted.”

Helpful Report

Posted 2 years ago

Hi there David, Thank you for your review. We are so sorry to hear that you have had this experience with DPD, but glad to hear that you are happy with the order. Please do contact us at info@forestwholefoods.com and we can look into this for you and discuss some options going forward. Kind regards. Forest Whole Foods

Posted 2 years ago

“Products good, but unfortunately the very plastic packaging is a problem for me, so I doubt I’ll order again.. shame as there are alternative packaging solutions that are more sustainable and aligned with those of us seeking to make greener informed purchasing choices.”

Helpful Report

Posted 2 years ago

Hi there Sarah, Thank you for your feedback regarding our packaging. This is something that is always on our minds here at Forest Whole Foods. When we first started our company, we tried various options for packaging, including paper products. Unfortunately, they were too weak, and as paper is porous, it didn't keep the produce fresh. Upon further investigation, we also found that paper has a bigger carbon footprint than plastic. We currently use polyethylene bags which can be widely recycled in the UK - this is through kerbside collection or local supermarkets. Our labels can also be easily removed before recycling. We use recyclable paper tape on our boxes and kraft paper packaging for protection inside. We hope this helps to alleviate some of your concerns. Please check out our packaging journey here for more information; https://www.forestwholefoods.co.uk/blogs/forest-whole-foods/environmentally-friendly-packaging/ Kind regards, Forest Whole Foods

Posted 2 years ago

Forest Whole Foods is rated 4.9 based on 6,711 reviews