Forest Whole Foods Reviews

Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

4.9 Rating 6,711 Reviews

97 %

of reviewers recommend Forest Whole Foods

4.9

Based on 6,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods were satisfactory barring the hard as rock prunes. Customer service was unhelpful. Please see review below for more information.”

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Posted 3 years ago

“Not sure if I will order again if the delivery times and how long it takes to dispatch isn’t sorted!”

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Posted 3 years ago

Hi John, I'm sorry your delivery took longer than it should to arrive, our normal delivery times are 3 to 5 days but due to the bank holiday unfortunately this one ended up being a day late. We do also offer an express delivery option of 1 to 2 days on the website for people who may need their orders quickly. Apologies again

Posted 3 years ago

“DPD delivered my product totally ripped, torn and the plastic holding the flour torn so floor was out This was over a week ago, two emails with photos. The product was only £17 including posting and you are challenging my honesty and patience? If you feel after seeing 3 photos and not believing this I can only say this email will move to TrustPilot ASAP”

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Posted 3 years ago

Hi there Chris, Thank you for your review. Im really sorry to hear that your order arrived damaged. I have checked into this for you and can see that our customer services team were sorting this out for you, however you have not got back to our email with images of the damaged bag as requested. We need photos of the damaged product itself to be able to make a complaint on your behalf with our courier. We try to sort out all courier and damage issues on behalf of our customers as soon as possible. Many Kind regards FWF

Posted 3 years ago

“Was hoping for better quality, figs are not ripe and have weird side flavour, brazilian nuts are not the freshest.”

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Posted 3 years ago

Hi there Kaija, I am sorry to hear that you are not keen on our organic brazil nuts and organic figs. Our organic brazil nuts are currently at the end of their crop, and there have been problems in sourcing a new crop due to shipping problems and supply issues. For our organic figs, I am sorry to hear that you are not keen on the taste. Our figs are normally very popular, though sometimes inconsistencies in nature do mean that the batch/crop may vary. Apologies about this. Many thanks, Christy

Posted 3 years ago

“I've been buying Quinoa flakes for many years from a local shop, and have always thoroughly enjoyed them. These flakes resemble porridge oats, whereas yours are more like flour. Unfortunately, the taste is also different and I have found the taste very disappointing.”

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Posted 4 years ago

Hi there David, Thank you for your feedback. Im sorry to hear that you are not keen on our organic quinoa flakes! We will look into this! Kind regards

Posted 4 years ago

“High quality produ e unfortunatelly the way was delivered is unexceptable and despite the emailing Forestwholefoods not even an acknowledgment”

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Posted 4 years ago

Hi there Maja, We are really sorry to hear that your order arrived like this. We have checked and we have not received an email from you about this. Please check the email address you are using to contact us. We reply to all of our customer emails within 24 hours and the following working day after a weekend. Please contact our customer services team so we can make sure nothing was damaged in your order. Kind regards FWF

Posted 4 years ago

“Products are good, but unlabelled as to which country they come from. You have to trust in the website being up to date which is not ideal. I also placed an order with a small mistake and tried to adjust it minutes later. No one picked up the phone after several attempts nor did anyone respond to my email. The products weren’t sent out for a few days so I feel there was time to do something.”

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Posted 4 years ago

Hi there Paul, Apologies that we could not answer the phone to you when you called. We do try to answer all of our phone calls, however we are extremely busy at the moment. Im really sorry that we also missed your email about the mistake in your order. Our service is normal better than this and we probably do deserve the poor review on this occasion. We hope you give us another chance to prove our worth. Kind regards FWF

Posted 4 years ago

“Its Shipton mill flour and very much over priced”

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Posted 4 years ago

“Reluctant to order any more products due to shocking service from courier. Forest Whole Foods the company I would give a solid 41/2 out of 5. You really need to use a reliable courier such as Parcel Force, it might cost a bit more money but your reputation is on the line. I would be happy to pay extra for a better courier. Courier said item delivered Post Office said was not delivered, I was in the middle of this argument and I'm totally fed up with it!!!”

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Posted 4 years ago

Hi there David, Im sorry to hear about the this. It is always better to contact us first. We can normally fix cases like this very quickly. We have emailed you with some information from the delivery and we will get this all sorted for you today. Kind regards FWF

Posted 4 years ago

“I ordered 25kg of organic Basmati Rice bag & dried Apricots from forrest foods. Delivery came on time.”

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Posted 4 years ago

Hi there Subba, Im really sorry to hear that you were not keen on our organic brown basmati rice. We have used the same supplier and variety of rice for many years and always had good reviews. It is really important to soak and wash all rice before cooking to remove the starch which can make the rice sticky. Kind regards FWF

Posted 4 years ago

“Order about to be returned as wrong order sent out. Forest Foods will not replace two incorrect packages and only offering a credit note. As I no longer want to deal with this company, and not be fobbed off with a credit note, I will be activating the returns via PayPal to ensure money is refunded. Will not be using or recommending Forest Whole Foods again.”

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Posted 5 years ago

Hi Meg, I am really sorry to hear that you are disappointed with our service. You purchased the seed multi pack and asked to change the items which Im afraid we can’t do as it is priced accordingly. We did offer a credit note to reimburse you. Kind regards FWF

Posted 5 years ago

Forest Whole Foods is rated 4.9 based on 6,711 reviews