Forest Whole Foods Reviews

Name: Forest Whole Foods
Address: Unit 9 Priory Industrial Estate, Airspeed Road, Unit 9 Priory Industrial Estate, Airspeed Road, Dorset
Rating: 4.86

4.9 Rating 6,711 Reviews

97 %

of reviewers recommend Forest Whole Foods

4.9

Based on 6,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is obviously some problem with your delivery service. I have been in touch with you several times to find out where my purchase is. It is over a week since I ordred and you ahve sent several emails saying the goods have been delivred. The haven't.”

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Posted 3 years ago

Hi there Jane, I am sorry to hear that your parcel has not arrived with you yet. We have been working closely with you and our courier to try to rectify this problem. Unfortunately our courier delivered to the wrong address so we organised a resend. We had not heard back from your that this resend had not arrived. I have been in contact with my account manager this morning regarding the resend, and they are going to investigate why it has not reached you yet. I will of course update you over email once they let me know. Apologies again that you have received such a poor delivery service on this occasion. Kind regards, FWF

Posted 3 years ago

“This was my second order had a discount code from review of 1st order which i could not use when paying.This was stated in 2nd order but not rectified”

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Posted 3 years ago

Hi there David, Thanks for your review. We do offer a discount and this should is working. We have not received any communication from you asking for help with this. We are always here to help if you need any assistance. Kind regards

Posted 3 years ago

“last stuff was fine now its broken basmatti tried calling and you have opted fore no customer”

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Posted 3 years ago

Hi James, Thanks for review. I really sorry to hear that you were not keen on our organic white jasmine rice. I have checked into it and we don't recall speaking with you on the phone about this. It is always best to contact our customer services team and we will always do our best to help out. Kind regards

Posted 3 years ago

“Product contained cassia instead of real cinnamon.”

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Posted 4 years ago

Hi there Waseem, Thank you for your review. We are really sorry to hear that you are not keen on our organic garam masala. Our organic garam masala contains cassia cinnamon. We do also stock cinnamomum zeylanicum if you prefer this variety. We have received your return and made a full refund for you. Many thanks, Christy FWF

Posted 4 years ago

“MANY OF THE ITEMS EXPIRE WAS ALMOST UP AND WHEN I PHONE DISCUSSED MY CONCERN THE PERSON WAS VERY UNREASONABLE, THEREFORE I WILL NOT BE PURCHASING FORM YOU SITE ANYLONGER.”

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Posted 4 years ago

Hi there, Thank you for your review. I am sorry to hear that you were unhappy with our best before dates. Some products naturally have shorter dates, such as the flour you ordered. Our flour is natural and not bleached or heat treated to extend its shelf life. It is no problem at all to return any products in which the product has a best before date that does not meet your requirements. We are upset to have lost you as a customer but we wish you all the best.

Posted 4 years ago

“Law quality and unfresh products Pecan large piece are rather very small pieces with unpleasant, unfresh taste .”

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Posted 4 years ago

“I never received my delivery”

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Posted 4 years ago

Hi there Renee, Thanks for your review. We are really sorry to hear that you did not receive your order. We have checked and can not see any messages from you letting us know about this. The best thing to do is let us know that you have not received your order and we will help out either by tracking down your parcel or resending if there has been an issue. Kind regards FWF

Posted 4 years ago

“I was disappointed with the beans which I received these are not Pinto beans as advertised but are Rosecoco beans. Please label your product rightly.”

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Posted 4 years ago

“Spent over £70 to buy dried figs. Such a disappointment. To much Dust and rubbish.”

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Posted 4 years ago

Hi there Abdul, Thanks for your review. We are really sorry to hear that you were not keen on our organic figs. We have inspected them and could not find any dust on them. It is worth noting that figs experience sugaring at this late time in the season. This could be what you are seeing. Please contact our customer services team to see how we can help you. Kind regards FWF

Posted 4 years ago

“There is nothing to write about them, I' a new customer.”

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Posted 4 years ago

“I haven’t received my parcel yet it, has been lost. And I’m very disappointed with the delivery and I like to complain. Would you please send me another order if not I would like to refund my money. I was your customer and not happy with the service.”

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Posted 4 years ago

Hi there, Im really sorry to hear that was an issue with your delivery. We have looked into this and can see that your order was delivered to your neighbour as you were not home. As you did not want to collect your order we offered to collect it and redeliver it to you but you instead wanted a refund which we have now processed for you. Kind regards Forest Whole Foods

Posted 4 years ago

“Rancid off linseed gone in bin could not use absolute waste of money so upset”

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Posted 4 years ago

Hi there Annabel, Thanks for your review. Im sorry to hear that you are not keen on our organic golden linseed. I have checked our records and could not see any communication from you regarding any issues. Please get in touch with our customer services team and they will be happy to help. Kind regards

Posted 4 years ago

“Extremely & disgusted with what happened with my purchase , please see my review on Facebook on there website for full story , Kingsley (owner) lied about best before dates which under the misdescribed terms and conditions so wanted to returned but he wouldn’t do. Wished I see other reviews because he notorious for it, stay away from this company , spend else where.”

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Posted 4 years ago

“the seeds were delivered very promptly and I am very pleased with them -I'd better not say the price is very reasonable because you might then put your prices up -does the interior bag have to be made of plastic -could it not be paper- I like the idea that the seeds are european since the alternative which I used to buy from a well known store called S....... came from China hence more air or sea miles and much more expensive and possibly contaminated as much of the soil and air is contaminated in China. However when Brexit takes hold there will probably be a tariff on produce from Eastern Europe which may make it uneconomic to send goods from e europe to the Uk-this is what the Brexiteers wanted of course . So overall v happy with my purchase -but how long will the good times last?”

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Posted 4 years ago

Hi there Hugh, Thanks for your kind review on our products and service. It looks like you wanted to give us a 5 star review though not a 1 star :) Kind regards FWF

Posted 4 years ago

“Sorry I didn't liked the Organic Cassava flower. I waisted my money!”

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Posted 4 years ago

“My order was supposed to take 2-4 days. 7 days later I tried calling no one answered the phone, so I sent an email asking what the state of my delivery was. I was told that one of items wasn't available so instead of telling me, they just waited till they got it and eventually 10 days or so later I received my delivery-minus one of the items in my list. So I had to write again to ask where my missing item was and eventually they apologised and sent me the item. So you can understand why I won't using Forest Whole Foods ever again.”

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Posted 5 years ago

“they missed one item, and just refunded money... easy way...not great service!!!”

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Posted 5 years ago

Hi there Anna, Im sorry to hear that you were not please with the way we dealt with your issue. We would have been happy to send out the missing product but were out of stock, which is why on this occasion we provided a refund. Apologies again for the inconvenience. Kind regards FWF Team

Posted 5 years ago

“Delivery is awful. They are keeping the parcel at depot for 1 week now, not bringing it.”

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Posted 5 years ago

Hi, Im sorry to hear that there is an issue with your delivery. I can see that your apartments are security gated which meant DPD could not deliver. We are always available to help with delivery issues, just give us a call and we will do our best to fix the problem :) Kind regards

Posted 5 years ago

Forest Whole Foods is rated 4.9 based on 6,711 reviews