Foresters Friendly Society Reviews

Name: Foresters Friendly Society
Address: Third Floor, Enterprise House, Ocean Way, Southampton
Rating: 4.40

4.4 Rating 659 Reviews

85 %

of reviewers recommend Foresters Friendly Society

Company Reviews

Metrics

Info

4.4

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Foresters Friendly Society:

Foresters Friendly Society has been helping with family finances since 1834. As a mutual society, we don't have shareholders so our profits are instead distributed to our policyholders in the form of bonuses and also through our Foresters Extras membership package.

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Phone:

0800 988 2418

Location:

Third Floor, Enterprise House, Ocean Way
Southampton
SO14 3XB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I set up a child ISA 12 years ago with Friendly Foresters and am extremely happy with their service, ethics and performance. They are a company that gives back rather than focusing on profit for themselves and I’m always surprised when they send a £10/£15 gift card or cheque for no real reason other than to be lovely. As a result I have set up other savings accounts with them (and received M&S vouchers as a result). The discretionary bonuses alone make their plans a no brainer compared to saving with a bank. All in all, very happy”

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“Foresters Friendly Society was recommended by a friend. It was a very quick and easy process to take out a product and the befits of discretionary payments is bonus.”

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“Foresters Friendly Society was recommended by a friend who only had positive things to say and I am in agreement. It was a very quick and easy process to take out a product and the M&S vouchers were a welcome bonus.”

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“Foresters Friendly Society had good write-ups and appeared to be well liked amongst investors. So I thought I'd look into it a bit further. All very positive and I ended up selecting a stocks and shares ISA for a long term investment. Well pleased so far. Good service, keep you informed, etc. Looking forward to a good return in the long term.”

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“I was very pleased with the application process. I needed to change the starting date of my plan and the staff were very helpful. I was very pleased with the service I received from the Society and would recommend them to others.”

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“They are a great. Always very helpful on the phone. Receiving Amazon vouchers when opening a LISA was a bonus!”

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“Hi all I was very pleased to put my money into a savings with you. It was very easy and the lady I spoke to was really nice and explained everything.”

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“The staff have been very friendly. I haven’t had to wait in queues on the telephone when I wanted to speak to them. The benefits are brilliant and far outweigh any current interest available nationally.”

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“I've recommended so many of my friends to FF. I enjoy the fact that there are no shareholders and their customers receive all the profits. I enjoyed receiving the M&S gift card when I joined and the food hamper too. I always found your staff to be very friendly and knowledgeable. However, the reason for giving four stars is that you offered customers a £40 gift card if they topped up their account with £1,500 prior to 9th October. I paid £1,500 in two payments prior to your cut off date and was told that I'd only receive a £25 gift card! I complained that I found your letter regarding the offer to be ambiguous. Apart from that, I am happy being a FF customer.”

Helpful Report

Hi Kathy, many thanks for your positive review and for recommending us to your friends. We are pleased to hear that you are enjoying the benefits of being a member of a mutual society, such as Foresters. We are sorry to hear that there was some confusion around the incentive offered on the ISA top up. We will review the wording to ensure it is as clear as can be following your feedback. Many thanks for taking the time to write a review. Kind regards, Foresters Friendly

“I havr attended 1 meeting and found all friendly Janet Clements our secretary came although she lives in Essex and came across as a strong and capable as well as friendlyl”

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“Excellent and friendly service”

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“Easy to apply. Excellent customer service.”

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“There is no online portal so no way of knowing the value of my ISA from one month to the next (they told me they are “working on an online system”. The only way to check my balance is to make a phone call and wait on hold or leave a message for a call back. Apparently a statement is sent out once a year. It’s clearly not kept up with the times. This was sold as a stocks and shares ISA but in reality it is just a fund with an end of year bonus tied to it. Not at all what I would expect of a S&S ISA.”

Helpful Report

Hi, thank you your comments. We understand that some members want to have online access to their savings plan and we are investing in our digital capabilities to enable this service. In the meantime, we are able to provide plan values over the phone and we send out annual statements regarding the plan’s value, plus half-yearly statements to ensure you are aware of how much of your annual ISA allowance you have used. For any details regarding your plan, please call our Member Services team on 0800 988 2418. If the lines are busy, as at times we experience high call volumes, we offer a call back facility in an attempt to support our members by ensuring you are not on hold for long periods of time which we know can cause frustration. Our ISA is classed as a stocks & shares ISA as the fund in which your money is invested invests in a mix of assets including property, equities, cash and UK government bonds, to help minimise risk and increase the potential for returns. Our in-house expert investment team, alongside our external investment managers, manage the fund on your behalf – and make all the investment choices for members. As the 7th largest UK mutual in terms of funds managed, we take a responsible approach to our investments, ensuring we act in a socially conscious way. To demonstrate our commitment to this we joined a global community seeking to build a more sustainable financial system by signing up to the Principles for Responsible Investment (PRI). Should you require any more information about the investment fund, please see the fund page on our website: www.forestersfriendlysociety.co.uk/about-us/about-our-funds/ or alternatively our Member Services team are on hand to answer any questions you may have.

“Yes I found you very helpful in setting up my Tax Exempt savings plan. But at some point I had to cancel because I had hit my overdraft limit. but now you can resume taking the money out of my account. I think it is £10 per month if i remember correctly.”

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“great all round service, which is clear and easy to understand”

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“I have always been delighted with the service I have received”

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“Great policies and easy communications - thank you.”

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“Great service clear concise info”

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“Very easy and clear to take out a product. Offers excellent members services. I wouldn’t hesitate to recommend to friends and family .”

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“So far it is OK, but the thing I most dislike is that I can not see online the current status of the funds.”

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Foresters Friendly Society is rated 4.4 based on 659 reviews