Foresters Friendly Society Reviews

Name: Foresters Friendly Society
Address: Third Floor, Enterprise House, Ocean Way, Southampton
Rating: 4.40

4.4 Rating 659 Reviews

85 %

of reviewers recommend Foresters Friendly Society

Company Reviews

Metrics

Info

4.4

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Foresters Friendly Society:

Foresters Friendly Society has been helping with family finances since 1834. As a mutual society, we don't have shareholders so our profits are instead distributed to our policyholders in the form of bonuses and also through our Foresters Extras membership package.

Visit Website

Phone:

0800 988 2418

Location:

Third Floor, Enterprise House, Ocean Way
Southampton
SO14 3XB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was a bit of wok to apply took a while to set up, was an offer for a £75 m and s voucher when i signed up, heard nothing about that. seen alot reviews saying its a scam”

Helpful Report

Hi Mica, thank you for your review. We’d like to reassure you that our customer incentives are not a scam and, as long as the offer terms and conditions are met, we automatically send out vouchers. We don’t expect our customers to redeem any offers neither do we put up any barriers to them receiving their incentive. Having looked into this for you, we can see that the plans you applied for were processed quickly after your application and well within our published service levels. In keeping with direct debit rules, we provide all customers with 10 working days’ notice before we start collecting regular premiums so there may be a slight delay before we start your plan’s collection. There have been Royal Mail strikes recently with more planned for the coming months so we will re-post your documents via first class post on the assumption that these may have been caught up in the postal delays. Our Member Services team have tried to make contact with you to ensure that you have everything you expect and to offer any assistance that you may require but unfortunately have been unable to reach you. Should you wish to speak to a member of our team, please call 0800 783 4162. Best wishes, Foresters

“easy to find and very quick response”

Helpful Report

Hi Ruth, thank you so much for taking the time to leave us a great review, it's much appreciated. Best wishes, Foresters.

“I decided to reinvest through the Foresters as I was very happy with my previous product. The Amazon gift card I received at the time of reinvesting was really helpful with my move to uni. 5* for the friendly and efficient service too.”

Helpful Report

Thank you for the 5 star review, we are glad you enjoyed your Amazon Voucher. We really appreciate you taking the time out to share your experience with us. Best wishes, Foresters.

“I began saving with POIS in 1970. I saved for house deposits and cars etc and really appreciated the simplicity. When it changed management over the years there was never a deterioration of service. Foresters have always been courteous, friendly, efficient. Thank you. Jane Newton”

Helpful Report

Jane, thank you for sticking with us for so long and for being our customer. We really appreciate you taking the time out to leave us a such a great review. Best wishes, Foresters.

“I've been really impressed with Foresters friendly society. Opening up my account was incredibly quick and easy. They have provided plenty of communication throughout the initial set up and after. And what a lovely bonus to get a Marks and Spencer voucher through the letterbox a few months after opening my account! I would definitely recommend Foresters Friendly Society”

Helpful Report

Hi, Laura. Thank you so much for taking the time to write such a wonderful review! We're glad you found it simple and quick to open an account with us. Best wishes, Foresters.

“My mother set me up an account at foresters when I was a child and I recently got control of it. Customer service have been nothing but lovely and genuine folk who simply want to help. It’s a refreshing change from money hungry people I’m used to.”

Helpful Report

Thank you so much for your kind words, Chantelle. We really appreciate you taking the time out to share your experience with us. Best wishes, Foresters.

“Too much delay in processing my Stocks and Shares ISA and LISA. Despite requesting a transfer of 4k specifically to fall in the old tax year (so I could then transfer another 4 k in the new tax year) they sat on it for several weeks to then tell me that I hadn't signed all the sections (I know "my bad") Had they been more efficient, I could have taken full advantage of my tax year allocations had 8k sat in my LISA and not 4!”

Helpful Report

Hi Matthew, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

“You have always taken care of myself and family through the bad times of having cancer and other illnesses. So much so we were able to hold our heads high getting through these troubled times”

Helpful Report

Thank you for taking the time to leave us such a wonderful review. We are glad to know that we could help you during this difficult time and we hope you and your family are keeping well. Best wishes, Foresters.

“Excellent customer service. The staff are very friendly, patient and helpful :)”

Helpful Report

Hi Dayene, thank you for taking the time to leave us a review! Kind regards, Foresters.

“Great information and easy sign up process. Would be happy to recommend!”

Helpful Report

Thank you for taking the time to leave us a review! Kind regards, Foresters.

“Very good service”

Helpful Report

Hi Richard, Thank you for taking the time to leave us a review! Kind regards, Foresters.

“Very Easy to Apply!”

Helpful Report

Hi Sally, Thank you for taking the time to leave us a review! Kind regards, Foresters.

“Process was easy. A little more details of your products' performance would be my only improvement.”

Helpful Report

Hi William, Thank you for taking the time to leave us a review! Kind regards, Foresters.

“Everything has gone very smoothly so far, no regrets and look forward to the online experience which is on its way.”

Helpful Report

Hi Andrew, Thank you for taking the time out to leave us a review! Kind regards, Foresters.

“Very helpful staff who reply fast.”

Helpful Report

Hi Emma, Thank you for taking the time out to leave us a review! Kind regards, Foresters.

“I haven’t received an email saying that my account has been opened or that my application has been successful”

Helpful Report

Hi Jannah, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

“really clear and easy to use options, great communication:)”

Helpful Report

Hi Rhiannon, Thank you for taking the time out to leave us a review! Kind regards, Foresters.

“Stuggle to leave any more than 2 stars, as feel a bit blind with my money. From account setup, to paying my money, no confirmation, eventually letter arrives in the post, and there is no - online view. Blind, really Blind, if the savings account was to reduce for example then are we expected to wait until its too late ? Strange. Like going back in time.”

Helpful Report

Hi Paul, thank you for your comments. We understand that some members want to have online access to their savings plan and we are investing in our digital capabilities to enable this service. In the meantime, we are able to provide plan values over the phone and we also send out annual statements regarding the plan’s value. Information about our fund is available on our website in the About Us/About Our Funds section. If you would like any further details, our Member Services team are available Monday to Friday 9am to 5pm, on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters

“Foresters really are a friendly and welcoming society. I feel very safe putting my money into their funds and they haven't let me down over the past couple of years or so. Highly recommended”

Helpful Report

Hi Julie, Thank you for taking the time out of your day to leave us such a wonderful review! Kind regards, Foresters.

“deeply disappointed that I did not receive my TopCashback payment despite having been directed from their website and chosen to use FFS because of the cashback offer. TopCashback reported that FFS stated that I had opted for an alternative offer which is totally untrue. I will keep my ISA in place but will not return for any more transactions.”

Helpful Report

Hi Patricia, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

Hi Patricia, thank you for contacting us and providing further information about this matter. Having looked into this for you we are pleased to advise that we have been able to resolve the issue and the cashback payment has been made. If you need any further assistance, please don't hesitate to contact us again. Kind regards, Foresters.

Foresters Friendly Society is rated 4.4 based on 659 reviews