Foresters Friendly Society Reviews

Name: Foresters Friendly Society
Address: Third Floor, Enterprise House, Ocean Way, Southampton
Rating: 4.41

4.4 Rating 658 Reviews

85 %

of reviewers recommend Foresters Friendly Society

Company Reviews

Metrics

Info

4.4

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Foresters Friendly Society:

Foresters Friendly Society has been helping with family finances since 1834. As a mutual society, we don't have shareholders so our profits are instead distributed to our policyholders in the form of bonuses and also through our Foresters Extras membership package.

Visit Website

Phone:

0800 988 2418

Location:

Third Floor, Enterprise House, Ocean Way
Southampton
SO14 3XB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my ISA documents, having opened an account 14 days ago. Now 28 days.............and still no documents”

Helpful Report

Hi Charles D, many thanks for leaving us a review. We know you’ve spoken with our Member Services team recently to raise the postal issues that appear to be occurring with you not receiving your policy pack, despite it being sent twice via first class post. The team called you yesterday but didn’t get an answer so they left a message to confirm that the policy documents have been put in the post again, this time by recorded delivery, so that they are guaranteed to be delivered within 3 working days. Please rest assured that your plan was set up once your application was received. Our Member Services team are on hand if you have any other queries. Best wishes, Foresters

“Great service, great communication”

Helpful Report

Hi Julie, thank for taking the time to write such a great review and for letting us know that you had a positive experience with our staff! Best wishes, Foresters.

“I wouldnt go anywhere else! Professional and friendly, with a brilliant product.”

Helpful Report

Hi Daniel, thank you for taking the time to leave us such a wonderful review and for being a loyal member. Best wishes, Foresters.

“Not happy that my Stock and Shares ISA is losing money thousands and thousands of pounds. I will not pay another penny to FF and will withdraw my money as soon as the amount is back to what I paid in. This has never happened to me before with previous financial companies.”

Helpful Report

Hi Kathy, thank you for sharing your feedback with us. We know one of our Member Services team has contacted you today following your review. Investment volatility is not unique to Foresters and is being experienced by all investment providers and their customers. It’s important to remember that your savings plan is a longer-term investment, which is designed to be held over many years. So, while short-term investment value changes can be unsettling, it’s important to maintain a longer-term view as well. Since 2020, there have been a number of global challenges that have had an impact on investment returns. Issues like the state of the global economy, increased energy costs driving up the prices of goods and services, political developments such as the invasion of Ukraine by Russia and the mini-budget turmoil more recently plus the impact of COVID-19 have all contributed to stock market volatility. As a result of the investment volatility, a small proportion of plans that have invested in our Order Insurance with profits Fund in previous years have a Market Value Reduction (MVR) applied to them but no MVR is currently in place for plans taken out in 2023. This is the first time in our history that we have had to apply an MVR. An MVR is an adjustment that can be applied to the value of your investment if you choose to cash-in or withdraw from your plan during volatile investment conditions, reducing how much you get back. It ensures that everybody gets their fair share of the returns from a with profits fund and is designed to protect members who do not take their money out of the fund during poor market conditions. You will only see the effect of an MVR should you wish to withdraw your money at the time there is an MVR in place. An MVR can be added, removed, increased or decreased at any time. Our investment team are continually looking for additional opportunities to improve returns whilst remaining within risk tolerance levels. Best wishes, Foresters.

“The best savings plan, I can now save monthly without realising and able to think I can have a future”

Helpful Report

“I took out a policy over 2 weeks ago and haven’t received my documentation 2 e mails chasing still no answer .. not impressed so far!”

Helpful Report

Hi David, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

“I don’t know if my account is opened after 15 days of application.”

Helpful Report

Hi AbdulMalik, thank you for getting in touch. We would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

“Easy simple process to apply for a new account. As a new customer, information was communicated swiftly. The only negative side was creating online account to manage the account.”

Helpful Report

“Unfortunately i had to cancelon the 5th as requested i sent the form to do so on the same day to the email requested had no reply as of yet .”

Helpful Report

Hi Colin, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

Hi Colin, thank you for contacting us about this. We believe our Member Services team have since been in touch and this matter is now being resolved. If you do need any further assistance in future please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418. Kind regards, Foresters.

“Good service so far thank u”

Helpful Report

Hi Marie, thank you for taking the time to leave us a review! Kind regards, Foresters.

“It was very easy to apply for both the bond and ISA that I was wanting to invest my money. The paperwork and additional information regarding the society arrived promptly, and I would have no hesitation in applying this way again. Here's hoping they do well.”

Helpful Report

Hi Michael, thank you for taking the time to leave us such an amazing review. We're glad you found it quick and easy to open an account with us. Best wishes, Foresters.

“Very user- friendly application, great product, very pleased. Highly recommended.”

Helpful Report

Hi Philip, thank you for leaving such a positive review – we really appreciate it. Best wishes, Foresters.

“Used previously. Great customer service. Easy website.”

Helpful Report

Hi Donna, thank you for taking the time to leave a great review! We are glad you had a positive experience with us. Kind regards, Foresters.

“Foresters made sure I got the best deal for my joining offer, when I transferred my Stocks & Shares ISA. The process was not quick but it did work and they sent me regular updates to keep me reassured, which I appreciate. My Isa has not been with them for 12 months, and hence I have not had a statement. If the ISA makes the projected 4% I will be happy. Then I would have given 5 starts. Sadly I have other Stocks & shares ISAs, with other companies which have lost money.”

Helpful Report

“I would like to thank you very much for sending me a cheque and m/s gift card it was very kind of you. The Friendly Society is brilliant and easy to use online I am very glad I joined. And am trying to get my daughter who is 50yrs old life insurance and hopes to be in touch soon. I would highly recommend the society. Many thanks for your help.”

Helpful Report

“The small size of the organisation means the service is more personal, even if sometimes slower than more mainstream financial institutions. I have found them trustworthy and helpful, and will have no hesitation to invest more in future.”

Helpful Report

“It was quick, easy, and was dealt well”

Helpful Report

Hi Heather, thank you for taking the time to leave us a wonderful review. Best wishes, Foresters.

“Opening an ISA was all pretty smooth and plain sailing. I have spoken to their customer services and both times the people have been courteous and professional and answered my queries. All in all, it has been a perfectly good experience. One star is deducted for not having access to my account on-line which would seem to be a given nowadays, but they say that is on the way and I'm in no great rush.”

Helpful Report

“I had my child trust fund with foresters, and I now have my lifetime ISA with them. So easy to set up and brilliant customer service!”

Helpful Report

Hi Chloe, thank you for taking the time to leave us some amazing feedback! We are glad that you had a positive experience with our staff! Best wishes, Foresters.

“I haven’t had my annual statement yet but there is always someone at the end of an email / phone with any questions I had”

Helpful Report

Hi Amy, thank you for taking the time to leave us a review and for letting us know about the positive experiences you have had with our staff! Bonus statements are sent annually around June but you should soon have access to our member portal which will provide a real-time view of your plan. Kind regards, Foresters.

Foresters Friendly Society is rated 4.4 based on 658 reviews