Foresters Friendly Society Reviews

Name: Foresters Friendly Society
Address: Third Floor, Enterprise House, Ocean Way, Southampton
Rating: 4.42

4.4 Rating 637 Reviews

88 %

of reviewers recommend Foresters Friendly Society

Company Reviews

Metrics

Info

4.4

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Foresters Friendly Society:

Foresters Friendly Society has been helping with family finances since 1834. As a mutual society, we don't have shareholders so our profits are instead distributed to our policyholders in the form of bonuses and also through our Foresters Extras membership package.

Visit Website

Phone:

0800 988 2418

Location:

Third Floor, Enterprise House, Ocean Way
Southampton
SO14 3XB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Opened a policy, paid £25 in, went to close policy 34 days after opening (apparently the cut off is close policy within 30days to get funds back) Originally told i had not paid anything into the policy, had to send screenshots of bank to prove i had, they then they changed their story to actually you have paid but you are not eligible for a refund of premiums due to closing policy on day 34 needed to 30days. No apologies for me having to prove i had made a payment to them? This is after i have sent multiple emails and call back requests. Ive placed a complaint but i am not hopeful.. AVOID AVOID AVOID”

Helpful Report

Hi Alan, thank you for your review. We are sorry to hear you are unhappy and would like to apologise for any confusion caused regarding the first payment into the plan. We will look into why this occurred. The 30 day cancellation period, during which customers may change their mind and request a refund of any money paid, is standard across all financial services organisations. Any cancellation requests outside of the 30 days, regardless of when they occur, are handled as early surrenders. Details about this are provided in the cancellation notice sent to you in your new policy pack and in our product literature. Our Complaints team have sent a response to you in the post which you will receive soon. If there is anything further we can help with, our member services team are available weekdays 9am to 5pm on memberservices@forestersfriendlysociety.co.uk or 0800 988 2418. Kind regards, Foresters

“I have received confirmation letter”

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“Easy to do as I am not very computer savvy. Only problem I did the wrong investment meant to put money in a different plan.”

Helpful Report

“I recently invested (joint) in a Bond for the first time, found the online application very easy and after a few days I received the welcome letter. I will make further investments with Foresters Friendly Society in the future and I recommend it. Now I am waiting to receive the gift card from them.”

Helpful Report

“When opening my account I found it very easy and when talking to a member of staff, I found them to be very efficient and friendly. I have been a member of The Foresters for about fifty years and was treasurer of the Wetherby Court, when that closed I was transferred to Knaresborough Court 506 and am now on the committee. I wish I had saved with the Foresters before now, as it is a really good organisation to belong to and I have introduced a number of friends to join our fraternity, which they really enjoy being part of.”

Helpful Report

“I am already a member of Foresters Friendly Society and chose to transfer an existing ISA to them. As this is still in train I cannot give 5 out of 5 but response so far from foresters has been quick and helpful.”

Helpful Report

“I have attended only one Forester meeting so far which is probably insufficient to allocate a 5 star review. Maybe it deserves the extra star because I was impressed with what I saw ( the first of any meeting I've ever been to that served fish and chips as a break refreshment. For any organisation to function effectively and efficiently there needs to be dedication within its members. I saw an abundance of this virtue at the meeting I attended,”

Helpful Report

“I really enjoyed our trip to Thursford . Thank you so much for my £10 M&S Voucher . Do you have any outings planned this year ? Many thanks . Sue Richards”

Helpful Report

Hi Sue, thank you very much for your feedback. We are glad you enjoyed your trip and M&S Voucher. To find out about upcoming outings you can take a look at the events listed online at www.forestersfriendlysociety.co.uk/events or contact our helpdesk cheg@forestersfriendlysociety.co.uk who will put you in touch with your local secretary. Kind regards, Foresters

Thank you for the 5 star review, we are glad you enjoyed your Amazon Voucher. We really appreciate you taking the time out to share your experience with us. Best wishes, Foresters.

“Enjoyed a Christmas lunch, meeting other Foresters members. I am looking forward to meeting up again in a few days time.”

Helpful Report

“I haven't heard anything since I put £1000 in an ISA. Also I tried to invest in another monthly policy not realising that tho I am 74 I am in my 75th year so ineligible...silly me.”

Helpful Report

Hi Jane, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

Hi Jane, our Member Services team have advised that they have sent another policy pack to you by post (it was sent on Friday 25th March). If this still doesn't arrive, could please contact us by email at memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418. Thank you. Kind regards, Foresters.

“The products are fantastic, the staff are fabulous. Excellent service. Thank-you.”

Helpful Report

“When we applied to join it was easy and straightforward and we look forward to the events through the summer”

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“Very easy application! My application was accepted quickly. Pleased with the service.”

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“very easy to use and information easy to get hold off”

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“I am a repeat investor as this organisation is good to do business with.”

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“not helpful staff”

Helpful Report

Hi Mushtaq, Thank you for leaving your review. We're sorry to hear that you are not happy with the service provided and would like to look into this for you. Could you please contact us by phone on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk so that we can help. Thank you, Foresters

“yep great service i have been with pois / Foresters for 40 years and always had a policy going at any one time . little disappointed did not get my marks and spencers vouchers this time. but that aside great service on the phone kr Steve”

Helpful Report

“I invested with Forresters because there was a good cashback offer via Quidco, but this has not tracked and I have had to set up a claim for it to be investigated, so first impressions have not been great.”

Helpful Report

Hi Alice, Thank you for leaving us a review. We're sorry to hear about your experience via Quidco and have found that on occasion this does unfortunately happen. We can however get in touch with Quidco on your behalf to ensure the claim is progressed. If you could please contact us by phone on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk with your Quidco claim reference number we would be happy to do this for you. Thank you, Foresters

“I was surprised not to have been granted access to a web platform where I could review my savings account with you. (Did I miss something?) I am interested in more detail about what kind of fund(s) the savings have been attached to. (Or am I misunderstanding its 'fund-like' nature?) And, naturally, I understand you probably don't want me to remove my money any time soon, but I was curious that there were no instructions on how I would go about doing that when the time comes. (Did I miss that too?)”

Helpful Report

Hi Georgina, thank you for your comments. We understand that some members want to have online access to their savings plan and we are investing in our digital capabilities to enable this service. In the meantime, we are able to provide plan values over the phone and we also send out annual statements regarding the plan’s value. Information about our fund is available on our website in the About Us/About Our Funds section. You will also receive a welcome pack in the post containing a policy conditions document in which there is also information about fund performance and how to cash in your plan. If you would like any further details, our Member Services team are available Monday to Friday 9am to 5pm, on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters

“Online was easy to do my bond but I phone 12days ago I phone them about transferring my isa she took my details said some one would be in touch but no one want my money it disappointing after my sister been with them for many years”

Helpful Report

Hi Stewart, thank you for leaving your review. We understand that our Member Services team have since been in touch with you to arrange a call. If you do need any further assistance please do let us know. We are available Monday to Friday 9 am to 5 pm on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters

Foresters Friendly Society is rated 4.4 based on 637 reviews