Name: Folk Interiors Ltd
Rating: 4.86

“No issues ordering but I am not 100% happy with the mug I've received. I did expect it to be brighter and more of a pink colour; and the yellow mustard colour be more vivid, like the picture on the website. Sorry I never leave negative feedback ever but I've never spent more than a few quid on a mug and was expecting to love them. Sorry”

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Posted 6 days ago

“Ordered with this company as the delivery said 48 hours, usually dispatched on the same day. 6 days waiting for item at £4.95 postage isn’t ideal. Item didn’t arrive in time for birthday.”

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Posted 1 week ago

Hello, We are sorry your parcel didn't get to you in time. We aim to post all orders the day they come through. However in this instance I can see your order came through on a Friday after the last post so was packed and shipped on the Monday. It also looks like in this instance we have been let down by Royal mail as it should have been with you today. I can understand the inconvenience this has caused and I am going to refund your shipping for you as way of an apology. Katy x

Posted 1 week ago

“Products were beautiful and as described but shipping took longer than stated, meaning that my order (which was bought as a Valentine’s gift) did not arrive in time.”

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Posted 1 week ago

Hello Alexandra , Thank you for your valued order of the HKLKiving mugs, We are sorry we did not meet your expecations regards to the delivery turnaround which resulted in missing Valentines day by a day. We can understand how upsetting this must have been and would hope you return to shop with us so we can get this right for you next time. Kind regards The Folk interiors team x

Posted 1 week ago

“Prompt delivery and good communication. The plates are not the quality expected though”

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Posted 1 month ago

“Haven't yet received items, bit postage seems to have yaken a while and longer than other comparable stores.”

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Posted 3 months ago

Hello Helen, We thank you for your valued order but do apologise for the delayed dispatch here. We where very busy last week with our Black Friday offer which I can see you took advantage of. We do apologise for any inconvenience caused to you. We can see that this has now been delivered to you but appreciate the 5 working days is a little slower than we normally would like to meet. We hope you are happy with the items purchased and this delay has not put you off shopping with us again. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk Interiors Team

Posted 3 months ago

Hello Helen, We thank you for your valued order but do apologise for the delayed dispatch here. We where very busy last week with our Black Friday offer which I can see you took advantage of. We do apologise for any inconvenience caused to you. We can see that this has now been delivered to you but appreciate the 5 working days is a little slower than we normally would like to meet. We hope you are happy with the items purchased and this delay has not put you off shopping with us again. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk Interiors Team

Posted 3 months ago

“Hi love the product but need an invoice please have called and emailed but not had a response.. Ideally y like to order another cutley draw. Thank you Caroline e”

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Posted 5 months ago

Hello Caroline, we are again sorry for the delay in getting the invoice over to you. We do try our best to reply to our emails within the same day but on this occasion I see that it was the morning after the day you reached out to us. We have all been very busy behind the scenes getting ready for our big warehouse sale this weekend so we apologise for our delay on this occasion. As per our email we will be restocking on this product towards the end of the month. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes The Folk Interiors Teram

Posted 5 months ago

“Stylishly wrapped products. The delivery cost seemed quite steep at over £9, and this fee wasn’t apparent until it was added on the final stages of PayPal. Delivery time was longer than average too.”

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Posted 5 months ago

Hello Julie, Thank you for your valued order. We are sorry to hear that your doubled up postage was not picked up. We have refunded half of this to you now. Looking at your order some items had been sold from the shop stock hence the doubled postage costs. We do try and keep a close eye on this as we are working behind the scenes to resolve this. May apologies for and disappointment caused here. We hope this has not put you off to shop with us again. Kind regards The Folk Interiors Team s

Posted 5 months ago

“Items expensive and gift wrapping atrocious.”

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Posted 5 months ago

Hello Jane, I'm sorry that you aren't happy with the service you received. You didn't add gift wrap so I'm not sure why you have reviewed it here? We send everything in pretty tissue but if you want the full treatment with 2 layers and a bow we think our service at £5 is very reasonable. Maileg are incredibly well made pieces and collectors items to cherish for years to come. Maileg set the RRP on these so we are the same price as everyone else. Katy

Posted 5 months ago

“Quick delivery and nice quality item but it arrived very dirty with smears on the glass and had looked used so it wasn’t great presentation for what was a gift”

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Posted 6 months ago

“Lovely people, great choice of products but I had to prompt to chase my delivery and only then found out one of my items was unavailable. So it took a week to arrive.”

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Posted 7 months ago

Hello Samantha, Thank you for taking the time to leave us a review, we value you business. We'd like to thank you for your patience regarding the arrival of your order. We are glad to hear that you are pleased with the choice of products we offer, and hope we can work with you again in the future. Take care, The Folk Interiors Team x

Posted 7 months ago

“Quick delivery, however the product purchsed was a glass to replace one that had smashed and they were not the same glass as described.”

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Posted 9 months ago

“The service was perfect just the mugs were much smaller than I anticipated”

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Posted 1 year ago

“Great product and packaging but delivery was slow.”

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Posted 1 year ago

Hello Natasha, Thank you for your valued order placed with us on the 28th December. We are sorry for any inconvenience caused to you regards to the late delivery you mention in your review. May we remind you that our offices where closed from the 23rd until the 3rd January whilst our staff had a well deserved break after the very busy festive season. I can see that we dispatched your order on the 3rd and it was delivered to you on the 6th January. Thank you very much for having ordered and we wish you all the best. Hope to see you again soon! Best wishes folk Interiors team

Posted 1 year ago

“Product looks good but the 10% off my first purchase never arrived!”

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Posted 1 year ago

“Product still not received”

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Posted 1 year ago

Hello Ashley, thank you for your valued order of the dolls house on the 18th November. We are sorry if you missed our email to you on the 20th informing of a slight delay on this dispatch. We are please to let you know that this has now left us and is currently in transit with Parcel Force. Tracking shows it is out for delivery today. We are sorry for any inconvenience or disappointment caused to you. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk interiors team

Posted 1 year ago

“the colours of the pink hkliving mug is not anything as bright as the photos online, so im a little dissapointed otherwise all is fine”

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Posted 1 year ago

“Ordered these napkins after visiting your lovely shop…”

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Posted 1 year ago

Thank you Birdi for taking the time to leave a review. We hope to see you shopping with us again.

Posted 1 year ago

“Nice product. The colour wasn't as bright as the picture suggested. I was expecting a bright orange but in reality it is more brown. Still a nice cup and looks to be good quality. Delivery was quite slow (mine took 4 days to arrive from shipping) so pay extra if you want it quickly.”

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Posted 1 year ago

Hello Emily, thank you for taking the time to leave your review. We are sorry for the disappointment around the colour. The colour can change from batch to batch and of course in photography. We are happy to swap for a brighter mug if you would wish to exchange? We would also like to apologise on behalf of Royal Mail for the delayed delivery. We do send our orders out on a 48 hours service but from time to time delays within their service do occur. Once again, may we thank you for your valued order and apologies for any inconvenience or disappointment called. The Folk Interiors team

Posted 1 year ago

“Delivery took longer than expected, no contact with the seller.”

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Posted 1 year ago

“We’ll it’s quite hard to review when I haven’t received my order yet?…”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Folk Interiors Ltd Reviews