Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.86

4.9 Rating 4,039 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.9

Based on 4,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

Folk Interiors Ltd 5 star review on 12th March 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1) 1 of 4 spoons has ugly deformation: it has ugly acne-like whitish shape at spoon end, unlike all other spoons and the website photo 2) the “made in our UK studio” bowl has “made in China” stamp. If I wanted to support China, I’d buy from Ali. I’m glad I didn’t order more plates there. 3) napkin rings are nice. Hope at least they are made in Europe.”

Helpful Report

Posted 3 weeks ago

Hello, I'm sorry you aren't happy with your order. We are happy to exchange or refund anything for you. I will contact you by email to arrange this. We are sorry you feel misled and we aren't saying we make anything in our UK studio. We do ship everything from our own warehouse in the UK although we are multi brand and many of our brands have their own factories worldwide. We choose to work with a Bcorp organisations who have high standards of sustainability and welfare. https://www.bcorporation.net/en-us/

Posted 2 weeks ago

“Contacted Folk via email and phone regarding my order. They did not reply to either”

Helpful Report

Posted 2 months ago

Hello Liz, sorry we have missed your call. Please let us know how we can help? We can not find an email from you regards to your order. I will email you now and also give you a call in hope we can sort this for you. Sorry for any disappointment caused to you. Kind regards The Folk Interiors Team x

Posted 2 months ago

“I ordered two of the little Mouse chairs for my toddler which looked super cute. Unfortunately only one arrived and the paint is all cracked around the sides. Very disappointing indeed.”

Helpful Report

Posted 2 months ago

“Took a reminder email to receive as my order got missed. Unhappy with butter dish as the glaze makes the dish appear chipped so l emailed but l have had no reply from the company regarding a refund or exchange. Very disappointing.”

Helpful Report

Posted 3 months ago

“The items were advertised as being 48 hour delivery and 2-3 day dispatch. After 7 days teh item has still not been delivered (in reality it seems to have been a 5-day dispatch)”

Helpful Report

Posted 5 months ago

Hello Giles, Thank you for your valued order. We are sorry for the delayed dispatch on this item and for any inconvenience caused to you. We have taken on board your comments and have now updated the site to reflect the true turnaround on this product. Kind regards The Folk Interiors Team x

Posted 5 months ago

“The products we received were lovely and great quality. However getting the products shipped took a lot longer than the website indicated at point of purchase. One of the items I had ordered for the start of my son's nursery settling in sessions, the product didn't arrive in time.”

Helpful Report

Posted 6 months ago

Hello Kerry, we are sorry to hear that we did not meet your expectations on delivery. We can see that we fulfilled this within three working days but then delivery by Royal Mail took four days. This should not have been the case as you paid for the 48 hour delivery speed, we do apologise on their behalf and we are of course very sorry we missed the first day back for your son. We all know at folk Interiors how difficult the settling in periods can be for our little ones. We do hope all is now ok for him. Kind regards The Folk Interiors team x

Posted 6 months ago

“Order still hasn’t arrived. Communication is lacking a little bit, no update about late arrival, only after contacting I received information. Review may vary when my product finally arrives”

Helpful Report

Posted 10 months ago

Hello Britta, Once again we are sorry for the delay in the dispatch of your order. We have been experiencing troubles with our international orders and do apologise this was not relayed to you sooner. As you know this is now in transit to you and we hope you love the bowls as much as we do. We are both very sorry for any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes The Folk Interiors team x

Posted 10 months ago

“slow. not yet delivered”

Helpful Report

Posted 1 year ago

“Handles if baskets I bought were very flimsy and coming unwound. I’m not sure I can hang them. Luckily I was going to put very light things in there.”

Helpful Report

Posted 2 years ago

“I haven’t received my goods yet. Improvements needs to be a shorter delivery time. I will be happy to write a review after I have received the goods.”

Helpful Report

Posted 2 years ago

“Placed order more than 3 weeks ago - still not received so impossible to review! I have not been kept updated at any stage and it was only through chasing myself that I found out the last pot was broken and you were waiting for more. Very poor service and I still don’t know when I will receive it! Julia McCulloch”

Helpful Report

Posted 2 years ago

“Hi. Unfortunately 2 of the coffee cups that turned up today were broken. the chair is great though.”

Helpful Report

Posted 2 years ago

“I have been asked twice to review my order and I have not yet received it. I have tried to contact the company to see where my order could be but have not heard back.”

Helpful Report

Posted 2 years ago

“Cost of postage is very high for items that Iv waited 2 weeks for and have not yet arrived.”

Helpful Report

Posted 2 years ago

“One of the items I ordered was out of stock but they only told me about this when I complained that it had not arrived. I still have not received the other item that was meant to be delivered today!”

Helpful Report

Posted 2 years ago

Hi Sitara, We are very sorry that our service has not been satisfactory for you. Not our finest hour. I hope you will accept our apologies for your item being out of stock. We have contacted Royal Mail and will be in touch this afternoon regarding their communications with us. Warm Regards, Alex and the Folk Family

Posted 2 years ago

“Says it’s been delivered but it definitely hasn’t. Checked with all the neighbours and still nothing. Emailed to enquire but heard nothing back.”

Helpful Report

Posted 2 years ago

I'm not sure who this is but please check your junk email as sometimes our emails go there. Also the tracking link should take you to the royal mail page when you follow it which will have the photograph of where it is left and the GPS tracking number on the map where it was left. Please get in touch so I can resolve this. Katy

Posted 2 years ago

“Have to say only a ⭐️⭐️from me so far… I ordered on 28th August but still haven’t received my items. Only two side plates so a bit concerned they’ve disappeared! The post office tracking is not very helpful, but I’m sure they’ll turn up then I can write a proper review… sorry Folk Interiors.”

Helpful Report

Posted 2 years ago

Apologies for the delay. It looks like it's been delivered now. I think the Royal mail strike has slowed things down a bit. Katy

Posted 2 years ago

“My order took forever It still didn’t arrive week later I asked to cancel it but was told it was to late”

Helpful Report

Posted 2 years ago

Hello Marta, Sorry you were unhappy with the delivery time frame. We don't pack orders at the weekend as we like to spend it with our families. Your order was despatched within two working days and was delivered within the 3 - 5 days stated at the time of ordering. We are a very small independent family business and we thank you for your feedback.

Posted 2 years ago

“Package arrived quickly and beautifully packaged, but unfortunately was broken. I emailed straight away to talk to folk interiors about returning but have had no response.”

Helpful Report

Posted 3 years ago

“Our purchase was let down by the performance of the delivery partner - in this case ParcelForce. The parcel was not collected for 7 days after purchase, and the tracking never became active. Without the tracking, or any notification email, ParcelForce never provided any advance warning of when the delivery would be made, until nearly three weeks after purchase they posted a note through the door to say the parcel was at a depot and needed to be collected. Overall, unimpressed.”

Helpful Report

Posted 3 years ago

We are so sorry you had this experience with your delivery. We are constantly working on improving our shipping process and hope to refine our delivery services to avoid situations like this. Again apologies.

Posted 3 years ago

Folk Interiors Ltd is rated 4.9 based on 4,039 reviews