Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.86

4.9 Rating 4,039 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.9

Based on 4,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

Folk Interiors Ltd 5 star review on 12th March 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I emailed multiple times to ask questions and got no reply, just endless emails pushing me to buy stuff. It actively put me off from ordering through you again. sorry”

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Posted 5 hours ago

“I wrote to you twice, emmediately after ordering to let you know my address was wrong. Nobody responded and the delivery went to the wrong address. Customer service is so important with deliveries that are heavy, especially when paying £4.50 for delivery. I still haven't received the items and I know live in a different postcode area but I have to go to my old place to wait all day just for this delivery.”

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Posted 1 month ago

“The items have not been delivered and I have not been given any clarity on a delivery date.”

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Posted 1 month ago

Hello, I'm just following your tracking which would have been sent out when it left us. This looks like a Royal Mail Issue. It left us over a week ago tracked 24 so should have been with you last week. I've just left you a voice message and we are following up with Royal Mail now. Katy

Posted 1 month ago

“Hi I didnt buy the purchase that I wanted...after I first purchased the item online sucsessfully...your admin team sent me an email to say that I needed to repurchase it... it then took my money twice for a product I didnt actually recieve...whilst querying this financial issue...you then informed me by email that some one else had purchased it whilst this issue was going on. very disappointed customer”

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Posted 1 month ago

Hello Shirley, We are soryy to read that you did not have a good experince with us. We are a little confused by your review so would like to sort this for you. We can see that you made a purchase with us on the 7th January which was delivered to you on the 10th. You emailed us in the 12th as you wanted to purchase other items but there was some queiry on the shipping costs. We offered to send you a bespoke invoice whilst we looked in this. You then replied that you had purchased from another retailer so no longer needed these items. May we ask if you are maybe getting us confused with this retailer? Kind regards Folk Interiors Team x

Posted 1 month ago

“My order still hasn’t arrived and I am unable to track the parcel”

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Posted 1 month ago

Hello Catherine, Thank yo for your valued order. We are sorry to learn of the delay in your delivery. Tracking this today we can see that it was delivede to you yesterday, 17th January. Your review came through to us at 15:46 but tracking is showing as delivered at 15:05. We do hope this has been delivede to the correct address? We will message you personally in hope to get this sorted for you as we have a photo and proof of delivery. Many apologies for any inconviernce here. Kind regards The Folk Interiors team x

Posted 1 month ago

“Very disappointed with product very small and flimsy wouldn’t by from you again”

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Posted 2 months ago

Hello Steven, we wish to thank you for your purchase of the HKLiving orange ceramic space side table. We are sorry to learn that you are not happy with the quality or finish. We would again like to offer you the free return that we put to you this week but as you have decided to keep this we hope you can grow to love it as much as we do. Kind regards The Folk Interiors Team

Posted 2 months ago

“Not happy with the cheapness of the product or customer services for not replying.”

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Posted 2 months ago

Hello Victoria, Thank you for your valued order. We are sorry you where not happy with the linen shade and once again sorry for the delay in our initial reply to your email informing us that you could not use our return portal. A QR code has now been emailed to you. We do like to reply to our customers emails within 24 hours but after the Christmas break we are playing a little catch up so do apologise for any inconvenience caused to you. We do hope we can get it right for you next time. Kind regards The Folk Interiors Team x

Posted 2 months ago

“I haven’t received the order yet”

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Posted 2 months ago

Hello Lucy, Firstly, we hope you’re well today and have had a fabulous festive holiday. Thank you so much for placing an order with us at Folk Interiors - as a small business, your support really means a lot to us :) The order placed on the 26th December, dispatched on the 30th. Tracking is showing that this was delivered on the 3rd January. Sorry if this is not the case. We will message you privately to see how we can help. We are both very sorry for the delay any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Kind regards The Folk Interiors team x

Posted 2 months ago

“I have been asked to review this product that I haven’t yet received and it is 4 days after expected delivery date.”

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Posted 2 months ago

Hello Shelia, Firstly, we hope you’re well today and have had a fabulous festive holiday. Thank you so much for placing an order with us at Folk Interiors - as a small business, your support really means a lot to us :) The order placed on the 27th December, dispatched on the 2nd January and delivered on the 4th. We are sorry this order missed our post on the 30th when our warehouse was opened. We did our best to meet the demand on orders coming in within this Christmas week but did make a note at the checkout that all orders placed within this week would be dispatched after the 30th to avoid any disappointment. Sorry if this was missed. As a good will gesture we have refunded you fro the postage of this order. We are both very sorry for the delay any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Kind regards The Folk Interiors team x

Posted 2 months ago

“Nice product but a shame as I paid nearly as much as the item from express despatch and it was sent late with no email updates to warn me”

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Posted 3 months ago

Hello Kaneesha, We are sorry to learn of your order being delivered late. We can see that this order placed on Friday evening was dispatched by us on Monday but not delivered to you until the 6th. This is not what we expect from Royal Mail and is not their usual delivery. We have on this occasion refunded you for this postage. We hope this goes someway as an apology to you for this delay and inconvenience. Kind regards Folk Interiors

Posted 3 months ago

“I'd love to write you a review of the product that I ordered as a gift for a step daughter a week ago. Unfortunately she is still awaiting the delivery.”

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Posted 3 months ago

Hello Linda, Thank you for your valyed order. We are sorry to learn of the delay on your order. This was dispatched by us on the same day as you ordred but we can see this is taking its time to get to your town. 7 days is not the usual turnaround for Royal Mail. Tracking this today it looks set to arrive in your local depo so delivery will be very soon we are sure. We are both very sorry for any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Kind regards Folk Interiors team x

Posted 3 months ago

“The items, ceramic mugs, were broken when the package was opened.”

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Posted 3 months ago

Hello Simon, Thank you for our valued order. We are so sorry to see that one of the mugs arrived to your brother broken. We can only presume this was done in transit,. We have spoken to our brother directly and will be having another out to him asap. Once again we are very sorry for any inconvenience caused to both. Kind regards Folk Interiors

Posted 3 months ago

“Sadly never arrived - can you investigate? Really disappointed as was hoping to have by now re. Your delivery guideline on website . Thanks .”

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Posted 3 months ago

Hello Lucie, We are sorry to hear you are still without your order. As per our email to you a couple of days ago this is still pending awaiting you to arrange a redelivery. They attempted delivery to you on the 16th and again on the 19th. I have this morning sent you a link so you can arrange a redelivery but if you would wish for us to do this for you please do let us know a convenient day or alternative address/safe place? May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes The Folk Interiors Team x

Posted 3 months ago

“I paid for delivery within 2-3 days, my order was placed on the 9th November and I have not received it yet or any confirmation it is on its way other than the initial email that confirmed my order had been received”

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Posted 3 months ago

Hello India, Thank you for your valued order. Looking into this I can see that your ordered on the 9th and we dispatched on the 11th. As per our email to you today we are so sorry to learn that Royal Mail delivered your order to the incorrect address and for this inconvenience to you. This is not the service we expect from RM. We shall await your reply to our email in how you would like to proceed. We are very sorry for any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes Folk Interiors Team x

Posted 3 months ago

“I haven't received my order and no one is responding to my message.”

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Posted 4 months ago

Hello Anna, Once again we are sorry that your order was left outside of your home by the courier and then stolen. We appreciate this was a gift you had bought in advanced and then found yourself with nothing to take away with you. We can see how this caused much inconvenience to you. We hope our offer of resending direct to the address you where going to showed we would have been happy to resolve this issue as this is not a service we wish our customers to experience. This order has now been refunded for you. We are both very sorry for this yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes The Folk Interiors Team x

Posted 3 months ago

“I absolutely adore the Maileg items! I’m so glad I found your website on Instagram! I will definitely buy some more of you!”

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Posted 5 months ago

Hello Cornelia, Thank you for taking the time to share your review. Your feedback is very important to us and we am pleased to hear that you will shop with us again. We would be interested to hear how we can improve our service to you so next time we can again more stars? Kind regards folk Interiors Team x

Posted 5 months ago

“Unfortunately I purchased a floor lamp and piece of art, it was delivered to London but when I came to take it out of the box the ceramic lamp base had been smashed from above… very very disappointing- there was very limited paper packaging-I think some bubble wrap might be worth looking at too- Vicky in the dtore was super responsive and helpful and hopefully has sorted another delivery”

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Posted 6 months ago

Hello Bronwen, We wish to thank you for your valued order. We again apologise for the lamp base within this order arriving damaged. As mentioned on the phone when you rang after you discovered the base was broken on arrival we share your disappointment and frustrations as this was delivered to you by hand by a courier company that deals with all of our fragile deliveries. A breakage like this is not a common occurrence from them. We hope that the new lamp which we dispatched to you couple of days later after new stock arrived and then delivered to you on your chosen next available day went well and all is now ok and looking fabulous! As a small independent business all feedback is welcomed and we hope we met your expectations of resolving this issue for you. Should there be anything further please do let us know. Kind regards The Folk Interiors Team x

Posted 5 months ago

“I’m sure there are lots of lovely products to buy but sadly purchasing a gift voucher for someone else did not go as smoothly as the blurb seemed to indicate.”

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Posted 8 months ago

Hello Charlie, We thank you for your feedback and are sorry you found the process of buying a gift card troublesome. As per our email to you we could have amended and sent it direct to your sister so do apologise for this inconvenience and disappointment caused. We shall be looking at the process again to be sure that other customers do not experience the disappointment you have. Kind regards The Folk Interiors team

Posted 8 months ago

“My item hasn’t arrived”

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Posted 9 months ago

“I have already emailed you twice regarding a missing item in my delivery but have had no response - I wonder if you can please let me know when delivery of the inner down cushion will be? Many thanks”

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Posted 1 year ago

Hello Holly, Thank you for taking my call yesterday. Just to follow up here we can confirm the missing cushion inner that was accidentally missed out at the packing is now on its way to you. We are both very sorry for this delay yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes Folk Interiors team x

Posted 1 year ago

Folk Interiors Ltd is rated 4.9 based on 4,039 reviews