Name: Folk Interiors Ltd
Rating: 4.86

“The product is very nice but I was particularly impressed with their customer service. The first package they sent got lost, due to the ineptitude of Royal Mail… On hearing this, Folk Interiors immediately sent out a replacement. Very prompt and friendly communication.”

Helpful Report

Posted 2 months ago

“Great customer service with a comprehensive selection of homeware to choose from.”

Helpful Report

Posted 2 months ago

Hello Ross, Thank you so much for taking the time to leave us a 5 star review. We are happy to hear you love our collections and was happy with our service. Kind regards, The Folk Interiors Team x

Posted 2 months ago

“I paid for delivery within 2-3 days, my order was placed on the 9th November and I have not received it yet or any confirmation it is on its way other than the initial email that confirmed my order had been received”

Helpful Report

Posted 2 months ago

Hello India, Thank you for your valued order. Looking into this I can see that your ordered on the 9th and we dispatched on the 11th. As per our email to you today we are so sorry to learn that Royal Mail delivered your order to the incorrect address and for this inconvenience to you. This is not the service we expect from RM. We shall await your reply to our email in how you would like to proceed. We are very sorry for any inconvenience yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes Folk Interiors Team x

Posted 2 months ago

“Lovely broom”

Helpful Report

Posted 2 months ago

“Great customer service and lovely sofa.”

Helpful Report

Posted 2 months ago

Hello Camila, thank you for taking the time to leave a 5 star review and your valued order. This is such a gorgeous sofa, we are thrilled to hear you love it as much as us. We are thankful for your support of Folk Interiors! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Kind regards Folk Interiors Team x

Posted 2 months ago

“Great products, good delivery time. Thank you”

Helpful Report

Posted 2 months ago

Hello Lynn, thank you for taking the time to leave a 5 star review and your valued order. Your kind words are greatly appreciated. Kind regards Folk Interiors Team x

Posted 2 months ago

“Beautiful product delivered quickly”

Helpful Report

Posted 2 months ago

“The bowls I ordered were lovely and the service was excellent. I will certainly buy from Folk Interiors again. Thank you”

Helpful Report

Posted 2 months ago

“Haven't yet received items, bit postage seems to have yaken a while and longer than other comparable stores.”

Helpful Report

Posted 2 months ago

Hello Helen, We thank you for your valued order but do apologise for the delayed dispatch here. We where very busy last week with our Black Friday offer which I can see you took advantage of. We do apologise for any inconvenience caused to you. We can see that this has now been delivered to you but appreciate the 5 working days is a little slower than we normally would like to meet. We hope you are happy with the items purchased and this delay has not put you off shopping with us again. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk Interiors Team

Posted 2 months ago

Hello Helen, We thank you for your valued order but do apologise for the delayed dispatch here. We where very busy last week with our Black Friday offer which I can see you took advantage of. We do apologise for any inconvenience caused to you. We can see that this has now been delivered to you but appreciate the 5 working days is a little slower than we normally would like to meet. We hope you are happy with the items purchased and this delay has not put you off shopping with us again. May we take this opportunity to thank you for supporting a small independent business like ours. Best wishes Folk Interiors Team

Posted 2 months ago

“Good comunication fast delivery”

Helpful Report

Posted 2 months ago

Hello Marija, thank you for taking the time to leave a 5 star review and your valued order. Your kind words are greatly appreciated. Kind regards Folk Interiors Team x

Posted 2 months ago

“Love this store, fab products and speedy delivery!”

Helpful Report

Posted 2 months ago

Hello, thank you for taking the time to leave a 5 star review and your valued order. Your kind words are greatly appreciated. Kind regards Folk Interiors Team x

Posted 2 months ago

“Perfect for a baby to hold and shake, exactly what I wanted as a Christmas gift.”

Helpful Report

Posted 2 months ago

Hello Sharon, Many thanks for your positive comments. Your feedback is very important to us and we are pleased to hear that you are so happy! Thank you for taking the time to leave this 5 star review. Kind regards Folk interiors team x

Posted 2 months ago

“Quick delivery and so beautifully wrapped and packaged- very special❤️”

Helpful Report

Posted 2 months ago

Hello Patrik, Many thanks for your positive comments. Your feedback is very important to us and we are pleased to hear that you are so happy! We love to wrap our items really pretty so its lovely to hear that these are greatly received. Thank you for taking the time to leave this 5 star review. Kind regards Folk interiors team x

Posted 2 months ago

“What a lovely company. There was an error in my order that was rectified immediately. Beautiful products and great packaging.”

Helpful Report

Posted 2 months ago

“I ordered a couple of mugs and they were beautiful - well made and lovely glazes with a very speedy delivery .”

Helpful Report

Posted 2 months ago

“Always amazing … items always arrive wrapped really lovely, customer service is 10/10 and my daughter is always in love with her toys Thank you”

Helpful Report

Posted 2 months ago

Hello Cassie, Many thanks for your positive comments. Your feedback is very important to us and we are pleased to hear that you are so happy! We love to wrap our items really pretty so its lovely to hear that these are greatly received. Thank you for taking the time to leave this 5 star review. Kind regards Folk interiors team x

Posted 2 months ago

“I love my 4 little cups, they reflect colours of the 4 seasons. I'm so pleased with them and will definitely buy more to add to this collection. Elaine x 💗”

Helpful Report

Posted 2 months ago

“Quick service. Nice packaging. Cute socks. Happy customer”

Helpful Report

Posted 2 months ago

“2 x oyoy inca plant pots purchased in the sale. Well packed, rapid easy purchase. Will def keep this retailer on my list. V happy.”

Helpful Report

Posted 2 months ago

“I haven't received my order and no one is responding to my message.”

Helpful Report

Posted 2 months ago

Hello Anna, Once again we are sorry that your order was left outside of your home by the courier and then stolen. We appreciate this was a gift you had bought in advanced and then found yourself with nothing to take away with you. We can see how this caused much inconvenience to you. We hope our offer of resending direct to the address you where going to showed we would have been happy to resolve this issue as this is not a service we wish our customers to experience. This order has now been refunded for you. We are both very sorry for this yet thankful for your support of Folk Interiors so far! Without our community, we wouldn’t exist and we’re honoured to be able to provide products that help create a happy and healthy home. Best wishes The Folk Interiors Team x

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Folk Interiors Ltd Reviews