Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.86

4.9 Rating 4,040 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.9

Based on 4,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

Folk Interiors Ltd 5 star review on 12th March 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item has not arrived. Stuck in a royal mail depot!!!!”

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Posted 2 years ago

Hello Rebecca I'm so sorry this hasn't arrived. I have just checked the tracking again and it looks like it is out for delivery today but please let me know if there are any problems Katy

Posted 2 years ago

“The colours of the mugs weren't as vibrant as the internet photos indicated they would be.”

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Posted 2 years ago

“Loved the design but hadn’t appreciated how small the item were. Colour not always close to what is advertised. Still kept the items as they are beautifully designed!”

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Posted 2 years ago

“I think communication could be improved. Before we placed our order, we phoned with a query; we had to leave a message on the answer machine but nobody ever called us back. Half our order has arrived safely, carefully packaged and with a friendly note explaining that the remaining item would be coming via a courier. However, it has not arrived and two emails I have sent have not been acknowledged or replied to; this is a little disappointing. We are pleased with the item we have received.”

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Posted 2 years ago

“Service was fine. I would like to return the cushion though”

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Posted 2 years ago

“The parcel was poorly packaged. The Maileg pixie was not wrapped in anything that would protect it from the rain. If it had been raining the Maileg pixie would have been damaged. Could have been in a box.”

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Posted 3 years ago

Thank you for the feedback. I'm sorry that you weren't happy with the packaging. We don't use any plastic in our packing room and have been trialling the paper envelopes this week for the first time. I will let everyone know that Maileg should always be packed in a box. Katy x

Posted 3 years ago

“Ordered a rocking horse for my granddaughter which arrived damaged Followingbannemail from myself of explanation response was super quick with a replacement sent out to me ASAP Lovely rocking horse and my granddaughter loves it”

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Posted 3 years ago

We are very sorry for your initial disappointment and will always do our absolute best to rectify any issues as soon as possible. We are very pleased to hear that your granddaughter loves her new rocking horse! Thank you for taking the time to review and we hope your experience overall has been a positive one!

Posted 3 years ago

“I have not yet received my order”

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Posted 3 years ago

“Much darker than shown in the photo on website (concrete pot)”

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Posted 3 years ago

“Good quality, however the colour of the cushion looks lighter online and I bought it to match a rug in the same style but slightly lighter. So disappointed on that front. However, I think we will just about get away with it. Fab service, quick delivery, packaged lovey”

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Posted 3 years ago

“Lovely product but could work harder on customer service.”

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Posted 3 years ago

“The products were perfect - I love them! I would have just appreciated if they arrived slightly earlier.”

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Posted 3 years ago

“I originally placed my order for ecofern chairs with this company as they were in stock according to the website. I wished them as a house warming gift. I received confirmation of my prefer and an email asking me to bear with them while they moved premises. I contacted them weeks later and they were awaiting delivery of the items …. So not in stock then!”

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Posted 3 years ago

Apologies for the delay on this order. The description clearly states that these are expected to take 4 weeks for delivery directly from Sweden. Since Brexit we have made some changes so the customer doesn't get charged the import duty and we had not expected delivery to take so long because of our shipment being stuck in customs. We have now changed this and only sell the styles we have in stock in the UK.

Posted 3 years ago

“Ecofurn chairs and ‘table’ (Larch). Bit of an epic wait for them to arrive. Communication about delays wasn’t entirely forthcoming - needed to chase - but they have now arrived! Easy assembly - with video. Inevitably some creaks and adjustments required, and variations in the colour / grain to be expected with natural wood and rope! Now just need to wait for the wood to weather and go silver. Note: the table / foot stool is a little wobbly...”

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Posted 3 years ago

“Great packaging and product. Efficient delivery. I did enquire about a lampshade for the base I purchased- but got no response from the Folk email. Do you know when the shade will be in stock? Thank you.”

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Posted 3 years ago

Hello, Thank you.. We are getting the lamp shades but although I ordered them at the same time they are't due until August. As soon as they arrive I will send you the link. Best Katy x

Posted 3 years ago

“I was disappointed in the wallpaper samples because so little of the pattern is actually visable - about a quarter of the sheet is taken up by a wide shot & text with heavy black border so it's difficult to get a real sense of the pattern you're trying to look at. They are beautiful prints and I may still order the rolls but the samples are frustrating!”

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Posted 3 years ago

“Lovely wallpaper sample but unfortunately due to the delay in receiving it, we ordered the sample from elsewhere. Nice personal note inside apologising for the delay though :)”

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Posted 3 years ago

“Was happy with purchase but not with delivery as I’ve paid for shipping within 3-5 days but had to chase up item after a week of not yet receiving it. Only to find out that it wasn’t shipped yet.”

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Posted 3 years ago

“I was happy with the Djeco puzzle that I purchased but I was not happy that it came very late. I was expecting it to arrive within 3-5 days as I have paid the shipping fee for the item to be shipped within 3-5 days. But it took more than a week to get to me and I needed to chase it up after 7 days since the item did not arrived yet.”

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Posted 3 years ago

“Unfortunately I placed my order when the move was going on so we had some hiccups. These things happen!! I like to support small businesses so it won’t put me off ordering again☺️”

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Posted 3 years ago

Folk Interiors Ltd is rated 4.9 based on 4,040 reviews