Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.86

4.9 Rating 4,040 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.9

Based on 4,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

Folk Interiors Ltd 5 star review on 12th March 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have found some more detailed photos helpful to show the colours of the china more accurately. Where Folk really shocked me was the complete lack of customer service: I sent two emails asking if it were possible to swap some colours around with a set of 70s glasses. Not only did they not do that, but they didn’t even bother to get back to me about it. The lid doesn’t fit very well on the sugar bowl I bought, but with zero customer service I won’t bother notifying them. I buy a lot of HKLiving but I will definitely look around for another supplier with better customer service.”

Helpful Report

Posted 3 years ago

Hello, I am sorry you have had a bad experience and of course we will do our best to fix it. I have just searched your email address in my inbox and I don't have any emails from you? Are you sure you have sent it to the correct email? info@folkinteriors.com? I will email you now to fix this Katy x

Posted 3 years ago

hello, just checking you have received my email as i haven't had a reply yet? Katy

Posted 3 years ago

“They forgot about my order and took ages to send. Not impressed because was supposed to be a gift and they took so long to send i kissed persons bday and had to purchase another gift.”

Helpful Report

Posted 3 years ago

apologies.. we are super small and still learning. We have put systems in place to ensure this doesn't happen again. Katy x

Posted 3 years ago

“I love the product however the communication was very poor! The items arrived almost 9 weeks after purchase. Everytime I chased it up I was either ignored or my email wasn’t replied to for days and I was told the same thing each time ‘it’ll be here next week’ the fact I had to chase this up every week was bad enough as I would have appreciated being notified before I had chance to become concerned.”

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Posted 3 years ago

“Understand current climate for deliveries but updates on any delays would have been appreciated. Initial enquiry response was good but then after I had, had to enquire a second time a week later, as I had received no further response, I decided to cancel it! This was so I could source it elsewhere having not been updated as to what was happening. My order then a further few days later was dispatched and shipped to me. Even an automated update would have been helpful. Other small companys can do it. It's good to support smaller firms but come on Folk Interiors keep your customers informed! Order on arrival was as expected.”

Helpful Report

Posted 4 years ago

“No problems with the website or the order. Delivery was tricky as the driver did not find the address, was rude and unable to follow instructions. So he did not come and the delivery had to be rebooked which is not good considering the amount one pays for this service. The second driver came the following day but instead of a two man service as specified on the website was one grumpy man who left the bed on the street and left. I was left to get it it with a baby and a toddler!!”

Helpful Report

Posted 4 years ago

“Order was missed and therefore not delivered on time. Had to send a follow up email, however the order was then swiftly processed as promised. The glass item on order has a slight chip on rim which is disappointing.”

Helpful Report

Posted 4 years ago

I'm so sorry that your order was missed. We are setting up systems to ensure this doesn't happen again. I have sent another vase out to you today. Best Katy x

Posted 4 years ago

“I’m still waiting for an item after about 3 weeks and have been given no indication of when it will arrive. I have emailed but received no reply.”

Helpful Report

Posted 4 years ago

Please could you email me direct katy@folkinteriors.com so we can sort this out? Or call me 07970096672 All stock orders are usually out within 3-5 days at the moment. I'm wondering if you have ordered a pre-order of something without realising. Best Katy

Posted 4 years ago

“I had to chase up my order after it was late and two emails sent which were unanswered!! A phone call to Katy who was in Devon bought to light that my order had been overlooked!! I have now received it 3weeks later..however I accept her reasons and hope better organisation will not put me off using folk interiors again..”

Helpful Report

Posted 4 years ago

I'm sorry your order was overlooked. We have put new systems in place to stop this happening in the future and have hired more staff to pack orders so more time can be spent on emails which have definitely been overlooked whilst we have been so busy recently.

Posted 4 years ago

“Was told 3-5 delivery days but it took around 10, mugs were absolutely lovely and I would still recommend to others based on the quality of them but unfortunately it’s just a shame about the delivery thus the 2 star review.”

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Posted 4 years ago

“I still haven’t received an item that was supposed to be delivered on Monday,asked about it and no reply.”

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Posted 4 years ago

I'm so sorry you didn't get a response. I completely missed your email. The tracking is showing as delivered yesterday? Katy

Posted 4 years ago

Folk Interiors Ltd is rated 4.9 based on 4,040 reviews