Folk Interiors Ltd Reviews

Name: Folk Interiors Ltd
Rating: 4.86

4.9 Rating 4,040 Reviews

96 %

of reviewers recommend Folk Interiors Ltd

4.9

Based on 4,040 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Phone:

07970096672

Email:

info@folkinteriors.com

Location:

Buckfast Road, Buckfastleigh
TQ11 0EA

Folk Interiors Ltd 5 star review on 12th March 2025

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged premium delivery ,then takes over a week to post”

Helpful Report

Posted 4 years ago

I am so sorry it took so long to post this item. We have been working evenings and weekends trying to catch up after Christmas and with schools closed with much fewer staff. Happy to say we are caught up now. Katy x

Posted 4 years ago

“The cup I bought was fine and arrived in good condition. However, the fact that tax wasn't included in the original price, plus the frankly horrific cost of postage made it ridiculously overpriced. It also took longer to arrive than stated on the website.”

Helpful Report

Posted 4 years ago

Hello Hazel, I'm sorry you feel like you had a bad experience. Thank you for your feedback .. The price on the website does include tax. We don't charge extra on top. We break it down on the invoice as we are VAT registered and some businesses claim the Vat back. This is the amount from your purchase that goes to the tax man. We post everything out 48 tracked and £4.90 is the price that Royal mail charge us for this service. On smaller items this seems expensive but it is the same price for postage on a £200 order. We don't make any money on postage. I see that your mug was posted 6 days after ordering rather than the 3-5 days that we estimate to get things out. I can only apologise due to the fact we have had two months worth of orders in the last 10 days and are packing everything ourselves rather than using a fulfilment company like lots of big businesses do. Best Katy

Posted 4 years ago

“I returned an item, and the money was refunded straight away.”

Helpful Report

Posted 4 years ago

Hi Stephen, thank you for taking the time to write your review. Thanks, Katy x

Posted 4 years ago

“Cannot comment as yet as I still have not received the product.”

Helpful Report

Posted 4 years ago

Hi, sorry, the invite gets sent out once the order is shipped. You should have received your parcel today (latest tomorrow) please check your email for tracking. I hope you love your new products. Thanks, Katy x

Posted 4 years ago

“Lovely selection of items, speedy process. In the produc specifications of the item purchased (table lamp) it said the plug was UK but then it came with an EU plug. I've sent a couple of questions to them but never heard back - which was somehow surprising given how much thought and effort they put into the rest of the process.”

Helpful Report

Posted 4 years ago

“The material of the fabric is really strong. However on picture the pillow seemed much lighter in colour and it is really flat, I will need to buy some fillings into it as well.”

Helpful Report

Posted 4 years ago

I'm sorry you are disappointed. They arrive to us with all the air compressed so you might find it puffs up over time. You are more than welcome to return the cushion if it isn't up to your expectations. Just drop me an email and I will send you a free returns label. Best Katy

Posted 4 years ago

“Hi The stictching is not secure on one pocket . I have emailed but not heard back.”

Helpful Report

Posted 4 years ago

“We ordered a wooden shelf and sadly it was chipped when it arrived and the ends were bashed. Luckily we needed to chop it so didn’t need to return it but in future things definitely needs to be more securely packed. The actual product was great though and very happy with the finished look!”

Helpful Report

Posted 4 years ago

“Hello, the bowls themselves were as described and extremely well packaged. It would have been a five but they took two weeks to arrive. It was a UK address so I thought that was really too long.”

Helpful Report

Posted 4 years ago

“Good delivery service, nice touch with the packaging too. But not rated 5 as the colour of the cushions I ordered sadly looks different to the picture and so I’d like to return them, but no returns details in the box and haven’t had a reply to my email asking for help! Shame because seems to have lovely stock and my son is loving the new toy i ordered him. Would be great if you could put a little slip in with the receipt explaining returns process”

Helpful Report

Posted 4 years ago

Folk Interiors Ltd is rated 4.9 based on 4,040 reviews