FMB Insurance Reviews

Name: FMB Insurance
Address: 1st Floor Gemini HouseCambridgeshire Business ParkAngel Drove, ,, Ely
Rating: 4.65

4.7 Rating 339 Reviews

94 %

of reviewers recommend FMB Insurance

Company Reviews

Metrics

Info

4.7

Based on 339 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had to challenge quote given to me and you went back to the broker and it came back cheaper . Wont be using your service anymore thought we were always gettinng a better deal then out in the market place but it seems not”

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“I had an insurance claim in to be investigated but was rejected. We paid a premium on renewal and no one has made contact to reduce this. Or advice. I feel you just cashed in.”

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“I renewed recently and accepted a policy, when I paid in full I was given a different policy , I called numerous times to ask for this to be rectified I was promised it would and to date I have not seen the policy that I thought I bought or indeed promised so I’d say device very poor, i’d think long and hard about renewing next year”

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“Hard to say. I had an acknowledgement of my query, but no response to the question”

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“I was constantly harassed for payment that was not due for a couple of weeks, with a few answer phone and mobile messages every day!!!! Will be shopping around next year”

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“Poor service”

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Hi, thank you for your feedback. We are sorry to hear that you are dissatisfied with our service. We'd like to investigate this matter further. If you would like, we will contact you shortly to discuss this. Thanks. FMB Insurance.

“Poor correspondence and missing basic information in emails”

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We are very sorry to hear of your dissatisfaction concerning the information you had received via emails sent. I will investigate this further for you. Please note we take all reviews very seriously, so thank you for your honest feedback. Regards FMB

“I called a number of times over a two week period but didn't hear back. Had to keep calling. When I eventually got through and spoke to Michael the service was very good.”

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“My payment for the full amount was taken 3 times”

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Hi Scott, thank you for your feedback. We are sorry to hear that you are dissatisfied with our service. Unfortunately on this occasion we experienced technical issues with our system which resulted in errors with your payment. A full investigation is underway.

FMB Insurance is rated 4.7 based on 339 reviews