FM Hearing Systems Reviews

Name: FM Hearing Systems
Address: 22 Belton Road, Silsden, Keighley, United Kingdom
Rating: 4.91

4.9 Rating 323 Reviews

99 %

of reviewers recommend FM Hearing Systems

4.9

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01535 279285

Email:

help@fmhearingsystems.co.uk

Location:

22 Belton Road,
Silsden,
Keighley
United Kingdom
BD20 0EE

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FM Hearing Systems 5 star review on 25th August 2021

Peter G

FM Hearing Systems 5 star review on 27th February 2020

Lynnette C

FM Hearing Systems 5 star review on 3rd November 2018

Ruth M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very easy shopping experience from FM Hearing Systems and they were very helpful throughout the whole process. With regards to the Roger Pen this is a neat set up that is easy to set up and has improved sound clarity for myself particularly in meeting situations. I also have the pen plugged into my phone system with a headset. The Pen itself has helped me follow phone conversation and made communication on the telephone a bit easier. I don't think that the headset is the best product, it feels obtrusive wearing it around the neck and if the microphone is not set at the correct angle the caller can have problems hearing me talk, it would be nice to see a device that was better designed for this role.”

Helpful Report

“Absolutely fantastic...I have been using the Phonak Roger equipment for the past few months and it is very easy to use. I was having major difficulty at work hearing on the telephone in an open plan office and in large meetings, this has resolved any issues I had discreetly. Also amazing for the TV at home, no wires, crystal clear every time, even use it in my caravan, you can have the TV turned down to 0 if no one else watching and you can hear every single word. I cant say how happy I am and what a difference this had made to my life. Would highly recommend this equipment. Only thing I would like is for the shoes that need to be attached to my hearing aids to be a bit smaller, but this does not cause an issue.”

Helpful Report

“The Phonak Roger pen and supporting equipment is easy to use, holds its charge well and the sound quality is excellent.”

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“The service I received was very good - the was some confusion with my Audiologist but this was addressed by the team and sorted”

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“The Roger Pen works wirelessly with my hearing aids and has made a vast difference when I'm on the phone with clients, the sound is absolutely clear there's no requirement to ask them to repeat what they've said. In meetings I can sit anywhere and still here all the conversations . Amazing product wish I'd know about it sooner I've already recommended to a number of my colleagues”

Helpful Report

“Service and knowledge are both quite remarkably excellent and more importantly willingly given. I have even had, on many occasions, emails/texts for help late at night answered in detail within minutes. To avoid me having to take unpaid leave for a consultation they even arranged to open out of hours! There are not many organisations that will do that for their customers. Well done, it is easy to see why your business is flourishing.”

Helpful Report

“i have the roger pen which i use in a clinical setting. Overall the equipment is fantastic makes such a difference to my hearing. I feel more confident face to face. Its very easy to use & charge. Its very discreet & portable. The downside for me is that it doesnt work with the telephone. Overall though highly recommended”

Helpful Report

Hi Sarah thanks for the nice words, we should be able to help you with the telephony side, do you want to email us directly and we'll help you with that side of things. Regards Paul

“Today I had a First Aid refresher and the system was very effective. The main speaker used the Rodger Mic and I used the pen for the group discussions. This was the first time I felt part of the full group within the session and could engage and participate. I find it effective in the car to use the system to communicate and listen to the people in the back and before using the Rodger Pen system wouldn't have been able to engage in conversation.”

Helpful Report

“Why didn't I know of the Roger Pen ages ago, its been the best gadget for me.Its made my job so much easier and my confidence has grown.Its small enough to be discreet and powerful enough that I can hear someone talking way across the room. I can hear things I hadn't realised I was missing ie birds singing, the rain on the roof and people when they talk to me without constantly asking them to repeat.Just the best ever. James a mention for you as you were helpful and didn't make me feel like an idiot.Then the after care from the team second to none. Many thanks I have my life and my hearing back.”

Helpful Report

“The product is excellent. Phone calls are now very clear. It can also be used in meetings, something I always struggled with, as the Roger Pen can be directed to pick up individual speakers.”

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“I have found the system really easy to use and has really made a difference to the sound difference when I use the phone at work. It was great to have the face to face training and guidance. I would recommend this product to anyone with a hearing aid as it is very useful in everyday situations in life.”

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“Excellent customer service. Fantastic product. Very pleased.”

Helpful Report

“My Roger Pen has revolutionised my hearing experiences. I find it invaluable for making telephone calls, both landline (using adaptor) and mobile (using Bluetooth) - it is amazing how much I can now actually hear. One-to-one conversations where there is background noise are also a lot easier to make sense of (when one person is wearing Roger round their neck) but sometimes using it in group settings where there is a lot of background noise can be difficult as it picks up lots of sound which can be distracting and becomes too much to cope with at times. Listening to the television and music is great with excellent quality of sound; however it is challenging to hear other conversations at the same time (even when my hearing aids are set to 'FM + microphone'). Overall though it is an excellent bit of kit, despite the few drawbacks highlighted above.”

Helpful Report

“The service provided has been excellent. The training was done on site and focussed to my own needs. The Roger Pen has made a huge difference to my ability to do my job well. I had not realised how much of a problem I was having until this product made things so much easier. Phone calls are no longer a major problem with the telephone adapter and hearing people on a busy waard is so much easier now. I would recommend this company and this product without reservations. Thanks to everyone!”

Helpful Report

“I work in a busy office and Access to Work paid for my Roger Pen which I use connected to a Mitel telephone extension. Without the pen I struggle to hear callers and always end up saying "its a very bad line, can you speak louder please" but with the pen I can hear clearly and it has greatly improved my confidence. In meetings I place it on the table and it is a great help, providing the attendees are disciplined and not trying to speak over one another! I have been so impressed with the system that I have bought one for my own use at home. I often go out to dinners and with all the background noise it is usually impossible for me to hear the person sitting next to me but with the Pen placed on the table between us I can have a civilised conversation.”

Helpful Report

“Great personal attention and service from Paul Minikin who is obviously totally involved in his work. Any queries are answered in full and equipment delivered on time in good condition with detailed instructions on setting up and use. Good website with plenty of information and useful videos. Responses to email messages were particularly fast no matter what time day or night! Any problems with equipment will be personally dealt with and sorted out by Paul as quickly as possible”

Helpful Report

“A very helpful company from the first contact I made with them. FM HEARING SYSTEMS helped me get the exact equipment I needed to be able to access an office telephone at work. This has made my confidence in my new job role grow so much.”

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“FM Hearing were very quick and eage to help when I had a problem. I found the personal contact made a big different when I was struggling with the pen. I have found the Roger Pen really useful not only in the office but at home and with my voluntary work. I have started recommending the gadget and FM Hearing System as it has given me more confident. Thank you for all your help, keep up the good work.”

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“Roger has made my life easier! It's been a bonus at home, work and University in so many ways. I feel like I'm participating more in life now and not struggling to hear all the time. I'd highly recommend the product, it's easy to use once you get used to it and small and robust enough to carry around where ever you go. I love it.”

Helpful Report

“The Roger Pen is "EXCELLANT and FIRST CLASS" It is magic for use of the land line phone, however I cannot comment on a mobile phone as i do not own one yet. It is Fantastic at meetings at work, Also Brilliant for hearing the television when plugged directly into the set top box (ie VIRGIN / SKY) Only owned it 4 months, and would not be without it, I have tried other assistive technology, but nothing compares to this. I received first class training on the equipment to set it up, and get me going. My hole journey with this has been very remarkable, and I cannot recommend it enough to customers that may be a little ambivalent. "Give yourself a treet and begin to enjoy some real quality of life, the gift of being able to hear perfectly, with the help of little old ROGER" Please don't hesitate as i am sure you will live to regret it!!”

Helpful Report

FM Hearing Systems is rated 4.9 based on 323 reviews