FM Hearing Systems Reviews

Name: FM Hearing Systems
Address: 22 Belton Road, Silsden, Keighley, United Kingdom
Rating: 4.91

4.9 Rating 323 Reviews

99 %

of reviewers recommend FM Hearing Systems

4.9

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01535 279285

Email:

help@fmhearingsystems.co.uk

Location:

22 Belton Road,
Silsden,
Keighley
United Kingdom
BD20 0EE

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FM Hearing Systems 5 star review on 25th August 2021

Peter G

FM Hearing Systems 5 star review on 27th February 2020

Lynnette C

FM Hearing Systems 5 star review on 3rd November 2018

Ruth M

Anonymous

Anonymous // 01/01/2019

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“Great service from the initial advice over the phone to delivery the next day.”

Helpful Report

“The Roger Pen/Phone adapter stopped working, FM Hearing were more than helpful in trying to get to the bottom of the problem, they even had all the equipment back for testing. The problem resolved itself in the end but I wouldn't hesitate to recommend FM hearing to anyone needing help with hearing equipment.”

Helpful Report

“Although my previous shoe was same colour as my aid - Champagne, on losing both I had to replace myself and this one is see through and a bit uglier to be honest - however arrived 2 days after order so service is extremely good from FM Systems and would highly recommend them to others”

Helpful Report

“FM Hearing Systems have been great to me! Very helpful people and very quick service. I used to use Connevans but found they would not give much help in after sales unless you paid them a kings ransome. FM Hearing Systems people have always helped with tecnical questions.”

Helpful Report

“Given accurate information on compatibility of purchase, product arrived the day after the next. Only slight quibble I wasn't sure where to put the detailed information about which DAI shoe I needed. Second purchase with them, both times received excellent service.”

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“Excellent quick service with amazing customer service.”

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“Fantastic service once again. Prompt response to my email identified the product I needed,sent me the link to order my goods, followed by exceptionally speedy despatch of my goods. So customer focussed.”

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“Excellent service, knowledgeable staff”

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“Excellent service ..... my purchase arrived in 24 hrs. Where else can you get better service.”

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“Great service. Quick delivery.”

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“Always a 5* service from Paul and the team. Never fail to sort out any issues”

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“The service was excellent and I was always informed about how my purchase/delivery was being handled.”

Helpful Report

“Excellent and very quick repair service. The staff were very helpful”

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“Great service. Pls can I make an observation - it would be a massive help if you could make a small indentation (finger & thumbprint) either side of Roger so that when I'm aiming it to pick up conversation it doesn't turn in my hands. I keep finding the Mic pointing at the floor. I need to combine lipreading with hearing so can't keep my eyes on Roger”

Helpful Report

Hi Esther, thansk for the constructive critcism, I'll forward that on to the Phonak development team. Thansk for the kind words :-) Regards, Paul

“New shoe was to replace one lent by NHS. Roger Pen used only so far as pure amplification, not bluetooth mode or suchlike (no smart phone). But excellent at improving hearing even in very noisy environments which it isn't really designed for.”

Helpful Report

“Very helpful advice, speedy service and delivery - would recommend without hesitation.”

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“Distinguishing between products can be tricky - a decision tree (this CI -> these options eg battery/accessories) might help. Service very good once order placed, checking to make sure the product was compatible.”

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“All FM Hearing advisors are knowledgeable and helpful over the telephone to attempt to deal with defects of equipment remotely. Communication both written and by phone is first class. Highly recommended.”