FM Hearing Systems Reviews

Name: FM Hearing Systems
Address: 22 Belton Road, Silsden, Keighley, United Kingdom
Rating: 4.91

4.9 Rating 323 Reviews

99 %

of reviewers recommend FM Hearing Systems

4.9

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01535 279285

Email:

help@fmhearingsystems.co.uk

Location:

22 Belton Road,
Silsden,
Keighley
United Kingdom
BD20 0EE

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FM Hearing Systems 5 star review on 25th August 2021

Peter G

FM Hearing Systems 5 star review on 27th February 2020

Lynnette C

FM Hearing Systems 5 star review on 3rd November 2018

Ruth M

Anonymous

Anonymous // 01/01/2019

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“Order dispatched within a day, and arrived the next day. "Paperwork" for zero VAT dealt with almost immediately.”

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“Totally painless, item ordered and delivered with no fuss.”

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“They were very helpful when I had some queries. The equipment was shipped quickly and arrived with no problems at all. Brilliant service.”

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“I just love my Roger touchscreen mic!It's so fancy but most of all it helps me hear better and i could lower and higher my hearing aids just by adjusting the Easygain. How cool is that!Phonak and Roger are actually helping people and children hear for more than 70 years!”

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“I am absolutely in love with my Roger pen, I have one for work and one at home and they have totally opened up a new world to me. My work pen was purchased through access to work and as well as receiving the pen there was three hours of training on how to use it and all the benefits and things it could be linked to. When I decided to purchase one for home I called FM hearing systems and they talked we through applying for one VAT free. My pen arrived two days later.”

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“I have bought numerous items of hearing equipment from FM Hearing Systems whilst continuing the search for the right approach to my hearing problems. Paul Minikin has offered lots of useful advice and has given excellent customer service and fast responses to queries (in fact I don't think he knows the term "out of hours" as he has responded at all times of the day when I have had equipment problems. Phonak have also been excellent. I am currently using a Roger Pen and Com-pilot loop which I would highly recommend to anyone with hearing difficulties in busy/noisy environments. Have a chat to Paul.”

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“I rang and spoke to Paul who was really helpful and explained the no VAT to me and how to place my order online. I placed my order and had my equipment two days later Fab service”

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“Super service and very knowledgable about the products they sell”

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“Amazing difference to meetings, to guided tours... anywhere that assisted my hearing and integrated me into the gang. Suck it up people - it's better than sliced bread.”

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“The service from FM Hearing Systems has been second to none. Thank you for your help and advice.”

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“Excellent service as usual, thank you”

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“Excellent pre-sale information given. Then purchase arrived very quickly. High quality equipment making my hearing so much better.”

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“Great communication and very fast delivery.”

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“Amazing customer service and life changing products”

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“Excellent communication. Emails responded to almost immediately. Very helpful and very friendly responses to questions.”

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“I have been using FM Hearing since last February and found both their sales and support service absolutely brilliant. I was encountering several issues at work last year and within minutes of speaking with them they told me exactly what equipment I needed and explained how these would make my life so much easier in the work place and indeed it did. I purchased my Roger Pen and streamer through them, the advise given prior to purchase was extremely valuable. They sent me training material, including a video link on how to use the roger pen and were also very helpful when I called for further help. Both the Roger Pen and particularly the streamer has made a huge difference to my confidence both in the work place and socially. I have recently been encountering issues with my steamer and within minutes of leaving a message, Paul called me to discuss how they could assist me. Paul was brilliant and remembered me from last year and also remembered how I have come to rely on my streamer and how I can no longer function without it. Paul immediately arranged for me to return this to be repaired. I would have no hesitation whatsoever in recommending them to anyone who requires any form of hearing equipment and will continue to use them for any future purchases. Thank you to all the team at FM Hearing, especially Paul for being so compassionate and understanding. Keep up the good work from Harsha M - London”

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“see my comments at http://www.fmhearingsystems.co.uk/written-testimonials/”

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“While the Roger pen is really excellent in any number of ways I can rave about, it does have drawbacks. 1. The levallier is far too short and the bigger the person wearing it the higher up his or her neck it is. 2. The levallier is insecure... the way it clips onto the levallier makes it unsafe if the owner/user is using the levallier to 'carry' the pen when they have no pockets in their clothes. I've had my pen a week and its dropped off twice already. As it works for quite a long way you can be quite far from a pen before you know its missing, and in a busy office it could be trod on by then. 3. Getting the pen into the docking station for use with an older landline is fiddly & if like me you need that to be super quick for work purposes, it will be a total pain... the arrow indicating the way round to dock is almost invisible. 4. turning the flippin thing off can be a nightmare to remember how to do if its paired to a bluetooth phone etc. 5. It is hard not to press buttons you are trying to avoid pressing because of where they are on the pen. It is not designed for someone whose job it is to have their hands full whilst tearing about unless they wear clothes with pockets all the time. I am now having to resort to all sorts of ideas to try to carry it about safely with easy access in order to connect it to a landline. Frustrating and worrying. 6. The only way of connecting the pen to anything is a plastic integral clip. If that breaks you are stuffed. The pen itself however is second to none in terms of technological advancement and performance.”

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“I am really impressed with the equipment My link & Roger pen it has really exceeded my expectations, I was sceptical whether this equipment would be suitable for me due to my unfortunate level of hearing loss. But I can honestly say I am optimistic to start using my equipment to resume my working role soon. I was able to receive onsite training to support me in being able to use my equipment effectively and to the best of my ability, the trainer Lisa Caldwell was really nice, she was patient and understanding and really took her time to ensure that I understood all the features of my equipment so I get maximum benefit. The fact that Lisa was also able to contribute additional advise due to a mutual hearing problem I really feel rest assured and confident in the advice she was giving me, I was also able to obtain tips and information on suitable gadgets for my condition which was an added bonus. Lisa’s training was through and in depth and great care was shown in demonstrations as well as reassurance that she was only a phone call /email away if I needed her (very reassuring). The customer service I have received at FM hearing systems was out of this world I have had to contact customer service for a few minor hiccups I have had along the way and I can confirm that the care shown to their customers is 100%, the staff are caring, approachable and responsive a totally efficient. I would like to express a special thank you to Gill Pickford she is an absolute diamond she has literally gone above and beyond for me on more than one occasion I cannot thank her enough, she is a real asset to FM hearing services and I endeavour to recommend you all to as much people that I can that require your specialist equipment. Your company, the equipment, training and superb customer care/support/aftercare are second to none. Nadine Kellyman Birmingham city council employee”

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“I have been having hearing problems most of my working life, Since I was given the Phonak Roger pen it has transformed my working environment. I do a very emotional and supportive role with patients ,attending meetings and education sessions, thanks to the pen I can be more involved and hear everything, In one word Brilliant!!!”

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FM Hearing Systems is rated 4.9 based on 323 reviews