FM Hearing Systems Reviews

Name: FM Hearing Systems
Address: 22 Belton Road, Silsden, Keighley, United Kingdom
Rating: 4.91

4.9 Rating 323 Reviews

99 %

of reviewers recommend FM Hearing Systems

4.9

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01535 279285

Email:

help@fmhearingsystems.co.uk

Location:

22 Belton Road,
Silsden,
Keighley
United Kingdom
BD20 0EE

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FM Hearing Systems 5 star review on 25th August 2021

Peter G

FM Hearing Systems 5 star review on 27th February 2020

Lynnette C

FM Hearing Systems 5 star review on 3rd November 2018

Ruth M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FM Hearing Systems made me happy by refunding the cost of an unnecessary piece of equipment that my assessor said I would need, and sending the small optical cable that I actually did need. No fuss, no quibble, just first class service, as always. The team is a credit to the company. Thanks you all of you :)”

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“Excellent service and advice I thoroughly recommend this organisation”

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“Exceeding expectations when it comes to customer service. Gill is a diamond!”

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“Well, I haven’t had my repair back yet but I’ve been dealing with you for 4 years now and the service is second to none. Pail answers queries out of hours always, not that I encourage that for a happy marriage!”

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“It is being used by our Grand daughter in school, she is very pleased with the results. She found it easy to set up and was able to tell her teachers how to use it.”

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“Got what I ordered the next day. Good service, good advice and good price”

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“Fast efficient service and staff are always knowledgeable and helpful :) Thank you”

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“Quick and efficient service. Thank you”

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“Nothing's to much trouble for them.”

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“Fast courteous service...i have always found everyone I've spoken to in the company very helpful. Thank you :)”

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“Fantastic customer services and brilliant advice before purchase with no pressure to buy.”

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“Excellent advice before purchase. Fast delivery. Excellent customer service with no pressure to buy just good clear advice on all products”

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“When I called, Shaun was very helpful in pointing me at the specific piece of equipment that I required. My order was placed later on Tuesday afternoon and it arrived on Thursday morning. I had a follow-up e-mail to inform me that my order was received, another whenit was packaged and despatched. FM Hearing couldnot have been more helpful and efficient. I would definitely recommend them to anyone who is in need of auxilliary equipment for hearing aids.”

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“Fantastic advice before purchase. Very quick delivery arrived within 2 days of ordering. Would highly recommend.”

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“Once I had contacted the company by email, I had an almost immediate response and it was on a Saturday which is pretty exceptional! The equipment has not been set up by my audiologist yet but the service and personal contact from FM Hearing Systems is very good indeed”

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“Superlative servcie. Nothing is ever too much trouble. the repair on my Roger Pen was turned around within days. Only issue is that the MicroUSB connection is a weak point.”

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“Very helpful service prior to order being placed, answering various questions that I had about the Roger Pen. Once the order was placed, delivery was quick and the instructions to set up the pen and receiver were all good. I have now used the Roger Pen for a week and it's certainly making a difference - whilst driving, I can now hold a conversation with a passenger, something which has been very difficult up to now, and also placing it on a table in a restaurant has meant that I can keep up with and take part in conversations.”

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“The service was excellent and the staff were very helpful. The equipment arrived on time and all appears OK. I would have given five stars but I am waiting for an appointment with my Audiology department who need to adjust the settings on my hearing aid to make it compatible with the new equipment. Paul has been very helpful in assuring me that these delays will not affect my guarantee.”

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Hi Roger happy to extend the credit period because of the audiology wait, we always do, and you only need to ask, no need to give a rather negative 3 star review because of this, just ask and ye shall receive! I'll confirm all this by email, but if you really feel we've let you down please just let us know and we'll offer a full refund, no questions asked. That would be a terrible shame as you'd lose out on the terrific improvements to be had with Roger. https://www.fmhearingsystems.co.uk/phonak-roger-testimonials/ My closing line, perhaps you might have asked us about this first, instead of jumping in and giving a mediocre review? Regards, Paul

“The customer support I have had from FM hearing has been superb and shold be an example to all. Nothing is too much trouble even over two years since theu supplied my Roger Pen which I would never be without. I would have no hesitation in recommending them to others.”

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“Service was excellent, any queries sent by email were answered almost immediately and the information supplied to understand how the Roger pen worked was excellent. The audiologist that visited me was very friendly and ensured I was comfortable with everything before leaving. Since using my Roger pen, I have noticed a massive difference in how good my hearing is now and have not regretted this at all.”

Helpful Report

FM Hearing Systems is rated 4.9 based on 323 reviews