Flybubble Reviews

Name: Flybubble
Address: 1 Manor Close, Ringmer, Lewes, East Sussex
Rating: 4.90

4.9 Rating 729 Reviews

98 %

of reviewers recommend Flybubble

4.9

Based on 729 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flybubble:

Flybubble is a specialist freeflight (paragliding, hang gliding, speed flying and paramotoring) equipment retailer and distributor based in the UK. We aim to give an outstandingly personalised service to our highly valued customers. We offer a select range of the best equipment from the top freeflight manufacturers, and hold far more stock than most. This means we can offer you a great choice of new and used gear, package deals, part exchanges, custom fittings and demo flights.

We are passionate pilots, and between us love all aspects of free flying—from ridge soaring to hike-and-fly, cross country, competitions and acro—so can advise on many different styles of flying and equipment. In particular we are experts at matching pilots to equipment, and equipment to pilots!

Most of all, we care about your safety and progression as a pilot. Apart from keeping all the product information up to date on our website, so you can make better-informed decisions, we review freeflight gear, compile tips, and create articles and videos so you can benefit from our expertise and improve your flying.

For more information about the services we offer visit: https://flybubble.com/about

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Flybubble 5 star review on 14th February 2025

María José

Flybubble 5 star review on 21st November 2024

New USA Pilot

Flybubble 5 star review on 23rd April 2024

Alex

David

Graham

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using Flybubble for a wing purchase and trading a wing in, I used them before but only for small bits. Absolutely delighted with the service and Carlos went above and beyond helping me out with a faulty harness that wasn’t even purchased from Flybubble!! Honestly blown away with the service received, a very refreshing change , can highly recommend ✊”

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Thank you so much, Mark, for your 5-star rating and glowing review of Flybubble! We're so happy to have kept you as a loyal customer and that you enjoyed our service and professionalism! Thank you for choosing us again when it came to making your wing purchase and trading in your old one. We truly appreciate it. Best wishes, Carlo and the Flybubble crew

“Quick reply to all emails with the questions you need to know very quick post. Thank you flybubble”

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“Good service and speedy delivery.”

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“Recently bought a used Wing for Ground Handling Training. Great price, and great service. Will definitely be using FlyBubble again for various things as I start and progress with my Paramotoring.”

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“Awesome job checking my auw ! Thanks!”

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“Excellent personal service as usual with delivery as quickly as could be expected over Christmas, thankyoi”

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“I have bought 2 harnesses, 1 wing and a reserve from fly bubble and found the service to be very good. The match service works well with both Carlo and Nancy very knowledgeable on all products supplied. They have experience of them first hand as they get to try them out for themselves, meaning the advice you get isn’t based on sales pitches but their own real life experiences of how the products performed. I enquired on the 30th of November about purchasing an Advance Impress 4 and was told by Carlo and other suppliers that the lead time was up to 5 months. Having used fly bubble before I felt I would be happy to give them the business as I feel they appreciate the business and feel they do the extra mile to look after returning customers. Carlo advised that they always try and anticipate what will be in demand in the following months and luckily for me they had ordered an impress 2 months prior meaning that I would have to wait that long. That said having placed the order 4 weeks later my new toy arrived. Thanks again for outstanding service having accepted I would have to wait till the end of feb, I will now be flying very soon getting in some practice before the new season kicks off 🙂 thanks very much!!”

Flybubble 5 star review on 3rd January 2023

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“No hassle. Arrived promptly even with postal strikes running. Looking forward to getting aloft.”

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“I was wanting a lightweight navigation device. I had previously owned the SYS'Nav 3 but had lost that into some deep ravine in Tenerife after forgetting to a) tether it b) check it was still securely attached after a couple of failed launches. I saw that there was now a new version, the XL. I had a few questions. These were promptly answered after sending an email. The item was despatched same day of purchase and arrived on my doorstep a couple of days later. All very efficient and no fuss involved.”

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“As always, Flybubble had what I needed in stock at a competitive price and dispatched it with their usual efficiency. You can't ask for more than that.”

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“Have used their MATCH service to purchase a harness and pleased I did. For a web shop they stand out by the amount and quality of attention customer receives throughout the whole process. They know their products from practice, happy to listen to your concerns and advise from different angles. It’s a bespoke service for no extra cost. Wish we had a luxury of a physical visit but also wish they lead a balanced life so grateful anyway!”

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“No problem shipping to Canada. My only complaint would be to provide more protection for carabiners that your life depends on. Bubble wrap would be much appreciated, the paper envelope is not enough.”

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Hi Martin. Many thanks for your order and review - both of which are much appreciated, thank you! I agree with you that carabiners should be bubble wrapped or similar (a paper envelope is not enough) and am surprised to find out that they were not for your order, sorry! I will pass this on to our packing department right away. Thanks again, Flybubble Carlo.

“Good comms, excellent customer service. These guys know their biscuits !”

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“Great service and support. Really nice harness and smooth n easy transaction, Nancy’s professional help and attention certainly makes for a happy customer 😀🇬🇧”

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“Good service.”

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“Please don't send parcels by Royal mail it took 12 working days for me to receive the goods when I purchase anything through Amazon nine times out of 10 delivered the next day”

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Hi Ian, Thank you for your order and company review. Nancy and I value your custom and greatly appreciate your customer feedback. We have taken your feedback on board and already put steps in place to improve your customer experience in future. We are very sorry that your order was delayed in getting to you, and understand that you are disappointed by this (we are too). We of course want our customers to receive their orders as quickly as possible, and be 100% happy they chose to order from us. Checking the tracking history for your order, to try to understand what happened: 1. Wed 23 Nov 2022 22:59 You placed your order. 2. Thu 24 Nov 2022 17:37 We despatched your order. 3. Mon 28 Nov 2022 19:30: Item Received Gatwick MC. 4. Tue 29 Nov 2022 04:19: Item Received Bristol MC. 5. Tue 06 Dec 2022 12:42: Delivered and Signed. Due to the value of your order we used Royal Mail Tracked 24 Signature service which, based on thousands of orders over 20 years, arrives 99 / 100 within 24 hours. Unfortunately the strike action around that time caused widespread delays, affecting everyone. So your order did indeed take far longer than usual to arrive with you for this service, sorry. We are already looking into being able to offer our customers a choice of shipping carriers and service for online orders through our website. However, implementing this isn't as simple as we'd hoped, and our resources are limited. Neither is finding reliable shipping companies! We have already tried various carriers and so far none of them are 100% reliable. We tried sending orders using other couriers curing the strikes, with mixed results - some worse than Royal Mail. Actually Royal Mail and Parcelforce have so far generally proven to be the most reliable carriers, with a +99% success rate, which is why we continue to use them, even though they're not the cheapest. Unfortunately the strike action caused significant disruption, affecting everyone, including Amazon (who also use Royal Mail and Parcelforce, amongst other carriers). Since some of the most common feedback we receive from customers is that they expect shipping costs to be as low as possible, we have to prioritise offering an affordable shipping method first. However, we are working on offering our customers other upgradable shipping options as soon as possible, so you have a choice of couriers and services. We try to be as transparent as possible on what we are able to offer in terms of shipping and delivery on our website's Shipping and Stock Info page linked to from the footer of every page on our website: https://flybubble.com/shipping-stock. For example, from this: "Order despatch & delivery times (general) Your order will usually be despatched within 1-3 working days, if all items are in stock, but sometimes it may take longer. Please allow up to 28 days for delivery. Custom orders or specialist items may take longer." "Special or urgent delivery requirements If you have special or urgent delivery requirements then please check with us before placing your order. We will always do our best to accommodate your requirements within reason but please understand that sometimes it may not be possible to get the item you want by your deadline date, especially if you've placed your order at the last minute or not allowed enough time. We recommend that to avoid disappointment you always place your order as soon as possible and allow as much time as possible for unforeseen delays." "Unexpected delays en route We of course want you to be totally happy with our service and receive your order as soon as possible. We do all we can within reason to make this happen and are continually looking for better ways to serve you. However it is inevitable that some unexpected delays en route will happen e.g. unexpected shipping delays, customs delays, disruptive global events etc. We cannot of course be held responsible for these unexpected delays. Any disruption affecting shipping logistics or customs is likely to result in delivery delays, meaning your order will take longer than expected to reach its destination. These delays may continue for some time after the disruption has ended whilst those involved in the supply chain catch up with inevitable backlogs." "UK orders We use Royal Mail, Parcelforce Worldwide or other courier services for shipping orders within the UK. Royal Mail say that for UK delivery of 1st Class mail they aim to deliver the next working day including Saturdays, but this is not guaranteed. Royal Mail say that: "Items sent by 1st or 2nd Class and Royal Mail Signed For are not classed as lost until 15 working days after the due date." This is of course totally outside of our control as the actual delivery is down to Royal Mail. See the Royal Mail website for more details." Sorry again that your order was delayed in getting to you. Thanks again for sharing your customer feedback with us. We really do appreciate it, and are acting on it by working on offering customers other upgradable shipping options as soon as possible. If you have any particular preferences for couriers and services, I would be happy to know these, thank you. Best wishes, Carlo and Nancy Flybubble

“Hi Guys, the Helmet arrived super fast and it fits beautifully. Great service”

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“Great turn around on order and shipped quickly to the US. Also answered a question I emailed about same day. Much appreciated and will use again for new gear.”

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“I received my order in a reasonable amount or time considering it made the journey from tbe UK to California. The items look to be good quality, and I will be connecting my reserve using these links from now on. Thank you to the crew at FlyBubble for the rapid responce.”

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“Having bought several wings and instruments, plus a harness and reserve from Flybubble I've always found Nancy and Carlo to be very knowledgeable and extremely helpful. Their service is second to none and I wouldn't hesitate to recommend them to fellow pilots. Keep up the good work!”

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Flybubble is rated 4.9 based on 729 reviews