Flybubble Reviews

Name: Flybubble
Address: 1 Manor Close, Ringmer, Lewes, East Sussex
Rating: 4.90

4.9 Rating 716 Reviews

98 %

of reviewers recommend Flybubble

4.9

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Flybubble:

Flybubble is a specialist freeflight (paragliding, hang gliding, speed flying and paramotoring) equipment retailer and distributor based in the UK. We aim to give an outstandingly personalised service to our highly valued customers. We offer a select range of the best equipment from the top freeflight manufacturers, and hold far more stock than most. This means we can offer you a great choice of new and used gear, package deals, part exchanges, custom fittings and demo flights.

We are passionate pilots, and between us love all aspects of free flying—from ridge soaring to hike-and-fly, cross country, competitions and acro—so can advise on many different styles of flying and equipment. In particular we are experts at matching pilots to equipment, and equipment to pilots!

Most of all, we care about your safety and progression as a pilot. Apart from keeping all the product information up to date on our website, so you can make better-informed decisions, we review freeflight gear, compile tips, and create articles and videos so you can benefit from our expertise and improve your flying.

For more information about the services we offer visit: https://flybubble.com/about

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Flybubble 5 star review on 21st November 2024

New USA Pilot

Flybubble 5 star review on 23rd April 2024

Alex

David

Graham

Flybubble 5 star review on 22nd April 2024

Kevin Zeininger

Anonymous

Anonymous // 01/01/2019

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“ordered a compression bag arrived the following day”

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“Great service, as always.”

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“Very helpful and friendly”

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“Fast response to questions and more than happy to help and advise”

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“Excellent thank you, had exactly what I wanted at right price. Delivered very quickly. Thank you”

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“Absolutely faultless process from ordering to delivery Highly recommended”

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“Good availability, quick delivery and packaged with care.”

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“Product was competitively priced as well as easy to find and buy from the website - and it arrived very quickly”

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“Great service and friendly chat and authoritative advice.”

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“Very good value”

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“Excellent”

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“Excellent service and rucksack”

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“Friendly staff, very helpful. Product arrived quickly and in excellent condition. Thank you!”

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“Always a quick and very efficient service. The website is excellent and so helpful. You know that you are in safe hands with Flybubble.”

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“They have a great team, very friendly and helpful! I clearly see that they make everything with passion.”

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“As always, a fantastic service!”

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“Usual good service”

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“Efficient and friendly, Great to deal with. Recommend”

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“The purchase price is ambiguous. Buying from Europe the item, paid for just under 100 euros, is sent by ordinary post and taxed at customs with an increase of about 25%. Definitely not convenient for purchases from the UE. On the Internet there are cheaper shops for the same items, French shops for example. I would have preferred more clarity.”

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Hi Angelo, Thank you for your customer feedback, it really is appreciated. I am sorry that you were surprised to discover on delivery you had to pay customs duties. Due to the UK leaving the EU, as of 1st of January 2021 all customers outside the UK do not pay UK VAT but instead pay the customs duties of the receiving country. It currently is not viable for us to include the customs duties in the total order cost since we are unsure what these will be. In some instances customs duties may not be charged, however we should assume that they will. Even if we could be sure of what customs duties will be, implementing this on our website would require a great deal of work to be sure it all worked correctly, and the right amounts were charged. For the moment the best way to ensure the customer is charged the correct amount, not overcharged, is to not include the customs duties in the order total. We do want the situation regarding VAT and customs duties to be clear to customers before they confirm their order and pay. For this we have included text on our website to explain that any customs charges are not included in the product price in the Shopping Basket and the Checkout so you can see this before you confirm your order and pay: "International shipments are subject to customs charges which are not included in your order." We have also included information about VAT and customs charges to our Shipping and Stock page. Sorry for the rather long explanation. I hope this at least explains the current situation with VAT and customs duties, and that we have included information in key areas of our website to make this clear. We will continue to monitor customer feedback and do our best to improve what we do to ensure the best customer experience. Best wishes, Nancy flybubble.com

“I have been so happy with what Flybubble have given me in my dealings with them. They took more time with me in deciding what was best for me, going through in detail what I was after, and what type of flying I am hoping/planning on doing, and matching kit that would realistically match my expectations. Their recommendations were absolutely spot on, and I am now flying the kit that I had imagined I wanted, and am already in the first few days doing some PB flights. So happy! Thank you Flybubble, I will be using your great service again from now on.”

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Flybubble is rated 4.9 based on 716 reviews