Flybubble Reviews

Name: Flybubble
Address: 1 Manor Close, Ringmer, Lewes, East Sussex
Rating: 4.90

4.9 Rating 715 Reviews

98 %

of reviewers recommend Flybubble

4.9

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Flybubble:

Flybubble is a specialist freeflight (paragliding, hang gliding, speed flying and paramotoring) equipment retailer and distributor based in the UK. We aim to give an outstandingly personalised service to our highly valued customers. We offer a select range of the best equipment from the top freeflight manufacturers, and hold far more stock than most. This means we can offer you a great choice of new and used gear, package deals, part exchanges, custom fittings and demo flights.

We are passionate pilots, and between us love all aspects of free flying—from ridge soaring to hike-and-fly, cross country, competitions and acro—so can advise on many different styles of flying and equipment. In particular we are experts at matching pilots to equipment, and equipment to pilots!

Most of all, we care about your safety and progression as a pilot. Apart from keeping all the product information up to date on our website, so you can make better-informed decisions, we review freeflight gear, compile tips, and create articles and videos so you can benefit from our expertise and improve your flying.

For more information about the services we offer visit: https://flybubble.com/about

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Flybubble 5 star review on 21st November 2024

New USA Pilot

Flybubble 5 star review on 23rd April 2024

Alex

David

Graham

Flybubble 5 star review on 22nd April 2024

Kevin Zeininger

Anonymous

Anonymous // 01/01/2019

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“Fantastic customer service. Will 100% be using Flybubble again!”

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“Nice communication to make sure I bought the good thing for my need. Very quick. Good price. I'll buy again from Flybubble”

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“Flybubble are the free flying champions of excellent customer service and support. I never fail to be impressed by the friendly yet professional and efficient but personable nature of their service. All in all, we are truly blessed to have Flybubble supporting our endeavours.”

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“After reading all the reviews, I was confident that Carlo and Nancy would be the right team to buy my first wing, harness and reserve from, and they did not disappoint! The Match Service was really enjoyable to go through with loads of communication and helpful advice. Nothing was too much trouble and Carlo went the extra mile to keep me within my budget whilst still getting the wing and harness I wanted. Cannot recommend them highly enough.”

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“very happy with your service. I will recommend it to all my friends”

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“Excellent service as usual, thankyou”

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“Super quick service. Yet to fly my new harness (AirDesign Sock), thanks to the English weather!”

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“Very quick in shipping and exactly what I needed”

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“Super fast and amazing stuff.”

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“Fast delivery, good products,mine of information on there kit what you need to make a choice”

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“Excellent service, fast and reliable. Would highly recommend”

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“Great service, prompt delivery 👍”

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“Thanks again for an awesome friendly and helpful service”

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“As explained already, I had to pay more than 20€ of taxes on a value declared of 30 gbp, even if my order was 60 gbp. For sure this is not the right way to sell things.”

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Thank you so much for reviewing Flybubble, Andrea. We truly appreciate you taking the time to share your experience with us and giving us valuable feedback. We are sorry to hear that you had to pay more taxes on your order than you expected. It currently is not possible for us to include the customs duties in the total order cost since we don't know what these will be. In some instances customs duties may not be charged, however we should assume that they will. For the moment the best way to ensure the customer is charged the correct amount, not overcharged, is to not include the customs duties in the order total. We do want the situation regarding VAT and customs duties to be clear to customers before they confirm their order and pay. For this we have included text on our website to explain that any customs charges are not included in the product price, see VAT and customs charges on our Shipping and Stock info page. I hope this explains the current situation with VAT and customs duties, and that we have included information in key areas of our website to make this clear. We will continue to monitor customer feedback and do our best to improve what we do to ensure the best customer experience. Can you tell us a bit more about what you think should have happened? How can we make things better? We appreciate your insights and looking forward to hearing your thoughts. Best wishes, Nancy

“I've bought from Flybubble a few times and always had a great service :)”

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“There have been problems with the international parcel service in my country. Nancy handled it professionally and with a lot of care. Communication was fast and direct. The ordered product finally arrived with a slight delay, but never did I feel left alone during the time waiting. 10/10 - Would choose Flybubble again. They showed the best side of the UK :)”

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“excellent as always”

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“Amazing service and informative staff understanding all the matters about their products and services. Very happy with my purchase and will recommend everyone to do business.. I am from U.S.A and their shipments were good and no damage at all.. thank you.”

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“From the first email sent to the product is received I got world class service and support though out the process. Will use Flybubble for all my paragliding needs in the future, the comfort of having a so serious company handle my purchases is worth alot! Way to go, team Flybubble!”

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“Really quick service :)”

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Flybubble is rated 4.9 based on 715 reviews